University of Idaho
Customer Support Lead, IdahoSTARS
🇺🇸 Remote - US
🕑 Full-Time
💰 $30 per Hour
💻 Customer Support
🗓️ July 8th, 2025
Edtech.com's Summary
- Oversee customer support for child care professionals relating to the Idaho Child Care Program and state licensing.
- Lead program implementation and conduct research, partner engagement, and communication.
- Perform evaluation and accountability tasks to ensure goals are met.
- Experience required in customer support, supervision, data entry, data management, and project management software such as Smartsheet.
- Proficient with word processing, spreadsheets, email, and internet research applications.
- High school diploma or equivalent required; bachelor's degree in Business Administration or Early Child Care and Education preferred.
- Requires the ability to travel and work nonstandard business hours, including weekends and evenings as needed.
- Preferred experience includes early childhood education systems, interpreting child care regulations, and three years of supervisory experience.
- Pay rate is $30.00 per hour, commensurate with experience, full-time fiscal year appointment.
- Position is within the Center on Disabilities & Human Development under the College of Education, Health & Human Sciences.
Customer Support Lead, IdahoSTARS Full Description
Posting Number | SP004931P
Position Title | Customer Support Lead, IdahoSTARS
Division/College | College of Education, Health & Human Sciences
Department | Center on Disabilities & Human Development
Location | Moscow, Boise, Off Campus Location - Remote
Posting Context Statement
The Center on Disabilities and Human Development (CDHD) is an independent unit within the College of Education, Health and Human Sciences. The CDHD is supported through a federal infrastructure grant with numerous projects funded through sponsored accounts. The CDHD improves the lives of people and their families by educating an interdisciplinary workforce, providing training and technical assistance within communities, conducting research, providing direct services, and disseminating evidence-based information
Position Overview
This position oversees responsive and engaging customer support for child care professionals as they navigate the Idaho Child Care Program (ICCP) and state child care licensing requirements. The Customer Support Lead is responsible for delivering efficient and effective processes using data-driven decision-making to meet licensing and ICCP retention and recruitment goals
Duties include: Program Leadership and Implementation Research, Partner Engagement, and Communication Evaluation and Accountability Other duties as assigned
Unit URL | https://idahocdhd.org/
https://idahostars.org/
Position Qualifications
Experience in a customer support role At least one year of supervision experience Experience with data entry and data management systems Experience using project management software such as Smartsheet Experience with developing client-facing and internal communications Experience using computer software and applications for word processing, developing spreadsheets, email and internet research
Required Education | High school diploma or equivalent
Required Other | Ability to travel Ability to work nonstandard business hours which may include weekends and evening as needed
Additional Preferred | EXPERIENCE Experience with child care or early childhood systems Three years of supervisory experience Experience with progress monitoring and reporting Experience working in early childhood education or with early child care professionals Experience interpreting federal or state child care regulations/guidelines
EDUCATION
Bachelor’s degree in Business Administration, or Early Child Care and Education
Physical Requirements & Working Conditions | None
Degree Requirement | Listed degree qualification is required at time of application
Employee Category | Classified
Pay Range | $30.00/hour commensurate with experience.
Type of Appointment | Fiscal Year
FTE | 1.0
Full Time/Part Time | Full Time
Funding | This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 07/07/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants | Applications received by July 21, 2025 will receive first consideration.
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
- Resume/CV
- Cover Letter/Letter of Application
- * Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department.
(Open Ended Question) - * How did you hear about this employment opportunity?
- Academic Careers
- Association of Public and Land Grant Universities (APLU)
- Chronicle
- Disabled in Higher Ed
- HigherEd/Academic Impressions
- Higher Ed Jobs
- Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
- Indeed.com
- Inside Higher Ed
- Newspaper
- Other Venue
- Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
- University of Idaho Website
- University of Idaho Daily Register
- University of Idaho Employee
- Veterans in Higher Ed
- Word of Mouth
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