Rutgers University
Manager, Customer Service and Quality Assurance
🇺🇸 New Brunswick, NJ
🕑 Full-Time
💰 $79K - $122K
💻 Customer Support
🗓️ July 8th, 2025
Edtech.com's Summary
- Manages quality assurance efforts for parking operations serving the entire Rutgers community.
- Leads customer service outreach, issue resolution coordination, and help desk operations for transportation services.
- Monitors customer service issues to ensure adherence to quality standards.
- Collaborates with university executives to develop long-term strategic plans for parking services.
- Directly supervises full-time staff members.
- Requires a Bachelor’s degree in business administration or related field, or equivalent education/experience demonstrating supervisory and managerial abilities.
- Minimum five years of relevant professional experience in a university, municipal, or related operational setting.
- Preferred experience includes managing customer service help desk environments.
- Strong skills needed in operational planning, problem-solving, multi-tasking, organization, and communication.
- Salary ranges from $79,387 to $121,582 annually, with a comprehensive benefits package.
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