PetSmart
Lead Learning Experience Designer
🇺🇸 Hybrid - Phoenix, AZ
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ June 30th, 2025
Canva
Storyline
Edtech.com's Summary
PetSmart is hiring a Lead Learning Experience Designer to partner strategically and tactically in the design, delivery, and evaluation of leadership development and enterprise learning programs for the company's offices, stores, and distribution centers. This role involves collaborating with HR business partners and senior leaders to create leadership strategies, designing engaging learning solutions, managing multiple projects, and using analytics to continuously improve program effectiveness.
Highlights
- Develop and facilitate leadership programs, workshops, and coaching sessions for all leadership levels.
- Design and deliver learning solutions including eLearning, instructor-led training, and onboarding materials using agile methodologies.
- Manage multiple training projects, implementation, change management, and related logistics.
- Evaluate program effectiveness using data and feedback to ensure business impact and leadership development.
- Collaborate closely with HR business partners, talent management, and business leaders to align learning with strategic goals.
- Facilitate "Train the Trainer" sessions and mentor internal facilitators.
- Required proficiency in Microsoft Suite, Articulate Storyline/Rise, and Adobe Creative Suite.
- 5 to 8 years experience in leadership development, adult learning design, or organizational effectiveness preferred.
- BA/BS degree in Organizational Development, Instructional Design, or a related field required.
- Willingness to travel up to 25%, including overnight and international trips.
Lead Learning Experience Designer Full Description
About the Team:
Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!
About the Location:
About the Location:
Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive. About the Job:
Position Summary:
This role serves as a strategic and tactical partner in designing, delivering, and evaluating leadership development and enterprise learning programs across PetSmart’s Offices, Stores, and Distribution Centers. The Learning Experience Designer will support project-based training initiatives and enterprise-wide leadership development strategies that drive measurable business outcomes and foster a culture of continuous learning.
Key Responsibilities:
Leadership Development Strategy & Execution
- Partner with HRBPs and senior leaders to co-create and implement leadership development strategies aligned with business goals.
- Design and facilitate leadership programs, workshops, and events (virtual and in-person) for all levels of leadership.
- Coach leaders using tools such as 360 feedback and assessments.
- Support the enterprise-wide competency model and related tools in collaboration with Talent Management.
Learning Design & Delivery
- Lead the design, development, and delivery of learning solutions (eLearning, ILT, job aids, onboarding materials) using agile methodologies.
- Update and revise training content to reflect policy, product, or organizational changes.
- Ensure content is engaging, accurate, and aligned with adult learning principles.
Project & Program Management
- Manage multiple projects with overlapping timelines.
- Create implementation and change management plans to ensure adoption and sustainability.
- Monitor logistics, enrollment, and communications for training programs.
Evaluation & Continuous Improvement
- Use analytics and feedback to evaluate program effectiveness and recommend improvements.
- Track learning impact on business performance and leadership effectiveness.
Collaboration & Influence
- Build strong partnerships with business leaders and subject matter experts.
- Facilitate “Train the Trainer” sessions and mentor internal facilitators.
- Influence stakeholders to adopt learning solutions and embrace change.
Qualifications:
- BA/BS in Organizational Development, Instructional Design, or related field.
- 5–8 years of experience in leadership development, adult learning design, or organizational effectiveness.
- Strong facilitation, coaching, and consulting skills.
- Proficiency in Microsoft Suite, Articulate Storyline/Rise, and Adobe Creative Suite.
- Ability to travel up to 25%, including overnight and international.
About the Culture:
At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
- Pet friendly environment, bring your pets to work!
- On-site Dog Park
- “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
- “Sit & Stay” Café serving fresh breakfast and lunch options
- On-site coffee bar
- “Lil’ Paws” learning center and onsite daycare facility (associate paid)
- Volunteer events with PetSmart Charities
- Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
- Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
- Explore PetSmart Benefits here: https://benefits.petsmart.com/
- If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
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