Edtech.com's Summary

WGU is hiring a Lead, Student Communities to represent the university's mission and foster student engagement through managing online and in-person student community initiatives. This role involves strategic planning, collaboration with various departments, and oversight of student community programs to support academic success and student relationships.

Highlights

Lead and manage digital student community programs and student clubs, encouraging engagement and connection.
Collaborate with communications, PR, faculty volunteers, and university stakeholders to support current and prospective students.
Develop, publish, and update policies and processes related to student community programs.
Monitor and moderate online forums, track student success data including retention and graduation rates.
Create content strategies and oversee communication campaigns across multiple media channels.
Required software skills include Office 365 (Outlook, Teams, Excel, Word, Forms) and data reporting tools such as Salesforce, Tableau, or Power BI.
Minimum qualifications: Bachelor’s degree in Marketing, Communications, Information Technology or related field, plus 2 years of experience leading student communities and managing multiple social platforms.
Preferred qualifications: Master’s degree, experience in higher education student clubs and communities, UX design, and project management.
Compensation range: $66,300.00 - $99,500.00, with additional benefits including bonuses, medical and dental coverage, retirement savings, and paid leave.
Engage in cross-functional teamwork involving EdTech, enrollment, legal, public policy, and PR teams to deliver community initiatives.

Lead, Student Communities Full Description

Lead, Student Communities

Home Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 307Pay Range: $66,300.00 - $99,500.00

Job Description

Essential Functions and Responsibilities:

Represents WGU’s mission and cultural beliefs virtually and in person to students and alumni through excellent interpersonal and communication skills, fostering connections, and providing a student voice to WGU initiatives.
Assists in strategic and operational planning for the Student Experience Team, including the development and operation of new and existing digital student community programs and student clubs.
Collaborates with communications, PR, the states, executive sponsors, leaders for faculty volunteers, and other WGU stakeholders to create a supportive space for current and prospective students, encouraging relationship building and increasing student community participation.
Works closely with all teams and departments that touch the student lifecycle to ensure alignment of initiatives and activities, fostering connections among students to support their academic success, develop life-long friendships, and encourage long-term professional connections.
Creates, publishes, and communicates processes, policies, and procedures to create efficiencies that support student success and satisfaction, including the development and updating of policies and processes for student community programs.
Sets the vision for the student community, researches pathways, creates detailed proposals and plans, and sees them through to fruition, while identifying student community trends and reporting to leadership.
Understands, addresses, and problem-solves issues brought up by students participating in communities and clubs, ensuring timely, accurate, and thorough documentation of all activities, tasks, and contacts.
Maintains expertise in all student-related procedures and policies while staying current on WGU program offerings and operations to accurately represent the student experience.
Monitors and moderates conversations in online forums, tracks student success data, including retention and graduation rates, and ensures a high standard of student engagement within the provided community spaces, providing leadership with reporting on the value of student organizations and communities.
Guides the team in creating content that will engage and inform student community members; ensures team members respond to comments and student queries in a timely manner.
Organizes and participates in student community events that boost brand awareness and reports project/program status and risk regularly to stakeholders, users, and leadership.
Plans, organizes, monitors, and manages all phases of student projects, initiatives, and communities with input from university stakeholders, including cross-functional teams such as EdTech, enrollment and college operations, legal, public policy, and public relations, to deliver results.
Develops or supervises content development for community-building communication campaigns, with messages scaled appropriately for multiple media channels.
Performs other related duties as assigned.

Knowledge, Skill and Abilities:

Excellence interpersonal, communication skills and conflict resolution skills including excellent writing skills.
Ability to coordinate and work in a team environment.
Results driven with a sense of urgency.
Ability to organize, prioritize and manage multiple job functions and conflicting priorities.
Knowledge of social media platforms and analytics tools.
Excellent interpersonal, communication and conflict resolution skills.
Ability to provide accurate information and high-quality customer service.
Ability to work independently and manage multiple responsibilities and student organizations.
Demonstrated success supporting student community initiatives such as online forums, ambassador programs, creating an event series, writing an email newsletter, supporting a student club.
Demonstrated experience with social media management.
Ability to interpret online customer engagement metrics.

Job Qualifications:

Minimum Qualifications:

Bachelor’s degree in Marketing, Communications, Information Technology or a related discipline.
Two (2) years of experience leading a student community with user engagement, project management, and multiple social platforms.
Excellent technical skills using Office 365 products including Outlook, Teams, Excel, Word, and Forms.
Experience reporting and managing data using reporting platforms such as Salesforce, Tableau or Power BI.

Preferred Qualifications:

Master’s degree in a related field
Experience working in higher education with student clubs and communities.
Experience with UX design
Project Management experience.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description

Lead, Student Communities

Home Office

Full time

Job Description

Essential Functions and Responsibilities:

Represents WGU’s mission and cultural beliefs virtually and in person to students and alumni through excellent interpersonal and communication skills, fostering connections, and providing a student voice to WGU initiatives.
Assists in strategic and operational planning for the Student Experience Team, including the development and operation of new and existing digital student community programs and student clubs.
Collaborates with communications, PR, the states, executive sponsors, leaders for faculty volunteers, and other WGU stakeholders to create a supportive space for current and prospective students, encouraging relationship building and increasing student community participation.
Works closely with all teams and departments that touch the student lifecycle to ensure alignment of initiatives and activities, fostering connections among students to support their academic success, develop life-long friendships, and encourage long-term professional connections.
Creates, publishes, and communicates processes, policies, and procedures to create efficiencies that support student success and satisfaction, including the development and updating of policies and processes for student community programs.
Sets the vision for the student community, researches pathways, creates detailed proposals and plans, and sees them through to fruition, while identifying student community trends and reporting to leadership.
Understands, addresses, and problem-solves issues brought up by students participating in communities and clubs, ensuring timely, accurate, and thorough documentation of all activities, tasks, and contacts.
Maintains expertise in all student-related procedures and policies while staying current on WGU program offerings and operations to accurately represent the student experience.
Monitors and moderates conversations in online forums, tracks student success data, including retention and graduation rates, and ensures a high standard of student engagement within the provided community spaces, providing leadership with reporting on the value of student organizations and communities.
Guides the team in creating content that will engage and inform student community members; ensures team members respond to comments and student queries in a timely manner.
Organizes and participates in student community events that boost brand awareness and reports project/program status and risk regularly to stakeholders, users, and leadership.
Plans, organizes, monitors, and manages all phases of student projects, initiatives, and communities with input from university stakeholders, including cross-functional teams such as EdTech, enrollment and college operations, legal, public policy, and public relations, to deliver results.
Develops or supervises content development for community-building communication campaigns, with messages scaled appropriately for multiple media channels.
Performs other related duties as assigned.

Knowledge, Skill and Abilities:

Excellence interpersonal, communication skills and conflict resolution skills including excellent writing skills.
Ability to coordinate and work in a team environment.
Results driven with a sense of urgency.
Ability to organize, prioritize and manage multiple job functions and conflicting priorities.
Knowledge of social media platforms and analytics tools.
Excellent interpersonal, communication and conflict resolution skills.
Ability to provide accurate information and high-quality customer service.
Ability to work independently and manage multiple responsibilities and student organizations.
Demonstrated success supporting student community initiatives such as online forums, ambassador programs, creating an event series, writing an email newsletter, supporting a student club.
Demonstrated experience with social media management.
Ability to interpret online customer engagement metrics.

Job Qualifications:

Minimum Qualifications:

Bachelor’s degree in Marketing, Communications, Information Technology or a related discipline.
Two (2) years of experience leading a student community with user engagement, project management, and multiple social platforms.
Excellent technical skills using Office 365 products including Outlook, Teams, Excel, Word, and Forms.
Experience reporting and managing data using reporting platforms such as Salesforce, Tableau or Power BI.

Preferred Qualifications:

Master’s degree in a related field
Experience working in higher education with student clubs and communities.
Experience with UX design
Project Management experience.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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