Lead User Experience Technical Professional

🇺🇸 Norfolk, VA 🕑 Full-Time 💰 TBD 💻 Product Development 🗓️ June 2nd, 2026

Rive

Edtech.com's Summary

Old Dominion University is hiring a Lead User Experience Technical Professional. This role provides technical support for university-managed IT resources within Campus Life Services, managing desktop and laptop systems, printers, POS devices, Office 365, safety systems, and client/server applications while supervising student and staff workers and serving as the escalation point for technical issues.

Highlights

Manage desktop/laptop systems, printers, POS devices, Office 365, safety systems (door access, alarms), and client/server applications.
Provide strong customer service, detailed documentation, and consistent follow-up on technical issues.
Supervise, train, and schedule student workers, hourly, and classified staff; conduct performance reviews and coaching.
Act as first escalation point for technical problems within Campus Life Services.
Working knowledge of Windows (7/8/8.1/10), MacOS 10.x, iOS, Android operating systems and system management/security tools.
Experience with systems and applications support, enterprise system administration, and some web development/programming.
Requires valid driver’s license with insurable driving record; on-call responsibilities including evenings and Saturdays during football season with compensation.
Salary begins at $57,733, commensurate with experience and education.
Must complete a criminal background check prior to employment.
Role supports Campus Life Services department providing technology solutions for university community.