Edtech.com's Summary

Insulet Corporation is hiring a Learning and Development Instructional Designer. The role involves designing, developing, and delivering training programs for the Product Support and Customer Care teams, aligning learning initiatives with business goals and product updates to enhance team performance and operational excellence.

Highlights

Design and enhance training programs to improve engagement and knowledge retention.
Lead onboarding and continual training of Product Support Agents.
Collaborate with subject matter experts to create scalable, role-specific learning solutions.
Develop training content for new product launches and updates.
Oversee certification processes ensuring competency and compliance.
Use Articulate 360, Microsoft PowerPoint, and Learning Management Systems (LMS) for course authoring and management.
Require a bachelor's degree or equivalent experience and 5+ years in instructional design or corporate training.
Experience mentoring and facilitating training in virtual and in-person settings.
Preferred background in call center, medical device, or clinical training environments.
US base salary range between $85,050 and $127,575, excluding bonuses and benefits.

Learning and Development, Instructional Designer Full Description

Learning and Development, Instructional Designer (Hybrid)

Acton, Massachusetts

San Diego, California

Full time

About Insulet

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Position Overview

The Learning and Development Instructional Designer plays a strategic role in shaping the training and development framework for the Product Support and Customer Care teams. This position partners closely with departmental leadership and cross-functional stakeholders to design, develop, and deliver impactful learning experiences. The role ensures training programs are aligned with business goals, product evolution, and performance standards, while fostering continuous learning and operational excellence.

Key Responsibilities

Assess and enhance existing training programs to improve learner engagement, knowledge retention, and performance outcomes
Lead the onboarding and training of new Product Support Agents, ensuring a consistent and high-quality learning experience
Collaborate with subject matter experts and leadership to design scalable, role-specific learning solutions
Develop and facilitate training for new product launches and updates, ensuring timely and effective knowledge transfer
Oversee the certification process for Product Support Agents, maintaining high standards of competency and compliance
Continuously evaluate training effectiveness through feedback, performance metrics, and learning analytics; recommend and implement improvements
Maintain up-to-date training content in alignment with product changes and organizational priorities
Contribute to training needs assessments and gap analyses for new initiatives and process enhancements
Support quality assurance efforts by participating in calibration sessions and reviewing training materials for accuracy and clarity
Drive continuous development initiatives for existing team members to support career growth and skill advancement
Provide regular reporting on training impact and outcomes to key stakeholders
Perform additional duties as assigned to support departmental and organizational goals

Qualifications

Education & Experience

Bachelor’s degree in Instructional Design, Education, or related field or a High-school diploma with 3 additional years of experience
5+ years of experience in instructional design, curriculum development, or corporate training
Proficiency in course authoring tools such as Articulate 360 and Microsoft PowerPoint
Proficiency in managing and working with Learning Management Systems (LMS)
Familiarity with diabetes as a disease state is a plus
Strong communication, collaboration, and interpersonal skills
Proven ability to manage multiple projects and meet deadlines in a dynamic environment
Experience mentoring, coaching, or facilitating training in both virtual and in-person settings

Preferred Skills & Competencies

Experience in call center training environments
Background in medical device or clinical training
Familiarity with Learning Management Systems (LMS)
Proficiency in Microsoft Office Suite
Strong analytical thinking, adaptability, and customer-centric mindset
Ability to align learning strategies with business objectives and customer needs
Excellent organizational and documentation skills

Travel & Work Environment

Occasional travel required for team events, training sessions, or product launches
International travel up to 25% may be required at times
Must be able to work in a standard office environment and perform light lifting as needed

NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days). #LI-Hybrid  

Additional Information:The US base salary range for this full-time position is $85,050.00 - $127,575.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Original Job Description

Learning and Development, Instructional Designer (Hybrid)

Acton, Massachusetts

San Diego, California

Full time

About Insulet

Position Overview

Key Responsibilities

Assess and enhance existing training programs to improve learner engagement, knowledge retention, and performance outcomes
Lead the onboarding and training of new Product Support Agents, ensuring a consistent and high-quality learning experience
Collaborate with subject matter experts and leadership to design scalable, role-specific learning solutions
Develop and facilitate training for new product launches and updates, ensuring timely and effective knowledge transfer
Oversee the certification process for Product Support Agents, maintaining high standards of competency and compliance
Continuously evaluate training effectiveness through feedback, performance metrics, and learning analytics; recommend and implement improvements
Maintain up-to-date training content in alignment with product changes and organizational priorities
Contribute to training needs assessments and gap analyses for new initiatives and process enhancements
Support quality assurance efforts by participating in calibration sessions and reviewing training materials for accuracy and clarity
Drive continuous development initiatives for existing team members to support career growth and skill advancement
Provide regular reporting on training impact and outcomes to key stakeholders
Perform additional duties as assigned to support departmental and organizational goals

Qualifications

Education & Experience

Bachelor’s degree in Instructional Design, Education, or related field or a High-school diploma with 3 additional years of experience
5+ years of experience in instructional design, curriculum development, or corporate training
Proficiency in course authoring tools such as Articulate 360 and Microsoft PowerPoint
Proficiency in managing and working with Learning Management Systems (LMS)
Familiarity with diabetes as a disease state is a plus
Strong communication, collaboration, and interpersonal skills
Proven ability to manage multiple projects and meet deadlines in a dynamic environment
Experience mentoring, coaching, or facilitating training in both virtual and in-person settings

Preferred Skills & Competencies

Experience in call center training environments
Background in medical device or clinical training
Familiarity with Learning Management Systems (LMS)
Proficiency in Microsoft Office Suite
Strong analytical thinking, adaptability, and customer-centric mindset
Ability to align learning strategies with business objectives and customer needs
Excellent organizational and documentation skills

Travel & Work Environment

Occasional travel required for team events, training sessions, or product launches
International travel up to 25% may be required at times
Must be able to work in a standard office environment and perform light lifting as needed

NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days). #LI-Hybrid  

Let me find your next job.

Thanks - you're signed up.

Learning and Development, Instructional Designer

Edtech.com's Summary

Learning and Development, Instructional Designer Full Description

Sales Instructional Designer II

Success Track Instructional Designer I

Instructional Designer

Operations Training - Senior Instructional Designer - W2 Contract

Training Instructional Systems Designer