Kentro
Learning and Development (L&D) Coordinator
Kirkpatrick
LMS
Edtech.com's Summary
Kentro is hiring a Learning and Development (L&D) Coordinator to support their Corporate People Services - Learning and Development Team. The role involves managing LMS administration, coordinating training logistics, supporting content development and publishing, and handling learning and development support requests to ensure the effective delivery of training programs.
Highlights
- Manage daily LMS functions using Cornerstone OnDemand, including user enrollment, course assignments, and curriculum oversight.
- Monitor training completion rates, generate reports, and troubleshoot LMS user issues.
- Coordinate training logistics such as calendar management, attendance tracking, and survey collection.
- Develop and support training materials using Microsoft 365 tools (PowerPoint, Excel, Word) and e-learning authoring tools like Articulate360.
- Respond to L&D ticket portal requests, maintaining ticket status and resolution within SLAs.
- Requires at least one year of relevant experience and a bachelor's degree in Human Resources, Business Administration, or related field preferred.
- Strong communication, organizational, and technology skills, with comfort using Microsoft Office and willingness to learn HR systems.
- Preferred experience includes LMS administration, e-learning development, training needs analysis, and training effectiveness measurement methodologies.
- Role suits early-career professionals or recent graduates interested in advancing a career in Learning and Development.
- Kentro offers competitive benefits including paid time off, healthcare, 401k with employer match, education reimbursement, and a supportive company culture emphasizing continuous professional growth.
Learning and Development (L&D) Coordinator Full Description
Overview:
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is hiring for a Learning & Development Coordinator to support our Corporate People Services - Learning and Development Team.
Location: Hybrid - McLean, VA Responsibilities:
LMS Administration (Cornerstone OnDemand)
- Manage the day-to-day administration of the LMS (Cornerstone OnDemand), including user enrollment, course assignments, and curriculum management
- Monitor completion rates, generate reports, and follow up with employees pending training completion
- Troubleshoot learner-facing LMS issues and serve as the first point of contact for platform support
- Support the rollout of new LMS features and assist with system upgrades or migrations as needed
Coordination
- Prepare and manage all facilitation logistics, including calendar invitations, pre-work materials, attendance tracking, and post-session surveys
- Gather learner feedback and partner with senior L&D staff to continuously improve program quality
- Support the development of facilitator guides, job aids, and supporting materials using MS365 tools (PowerPoint, Excel, and Word)
- Develop and execute training communications plans, including drafting invitation emails, reminder cadences, manager notifications, and post-training follow-ups in alignment with the comms team’s standards and channels
Content Development and Publishing
- Support capturing learning needs and objectives in partnership with PMOs, HR and other relevant teams
- Assist in the identification of appropriate training effectiveness methods
- Support content development, which includes support in building slides, creating and building e-learns using e-learn authoring tools (Articulate360)
- Publish content on the LMS
Learning and Development Support
- Monitor the Learning and Development ticket portal and independently triage, evaluate, and resolve L&D requests, escalating only complex matters
- Maintain up-to-date ticket statuses and ensure requests are acknowledged and resolved within defined SLAs
Qualifications:
Experience & Education
- At least one year of related work experience
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred or equivalent years of relevant experience.
Skills That Set You Apart
- People-First Mindset: Warm, approachable, and service-oriented
- Strong Communicator: Clear, professional verbal and written communication skills.
- Organized & Detail-Oriented: Able to juggle multiple tasks and have great attention to details
- Tech-Comfortable: Willing to learn HR systems and comfortable with Microsoft Office tools (Outlook, PowerPoint, Excel, and Word)
- Proactive Learner: Curious, motivated, and excited to grow your HR/L&D knowledge
- Trustworthy: Exercises discretion and sound judgment always
- Growth Mindset: Looking forward to continuously growing
Nice to Have
- LMS Admin Experience: Experience in managing LMS (as laid out in the LMS Administration section)
- e-Learn Authoring Experience: Experience in building e-learns
- Training Needs Analysis: Hands-on experience supporting or conducting training needs analyses (e.g., stakeholder interviews, surveys, skills gap assessments); leading the design of the analysis framework is not required.
- Training Effectiveness Measurement: Familiarity with recognized methodologies for assessing training effectiveness (e.g., Kirkpatrick, Phillips, or similar) and applying them to evaluate program/training impact.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
This Role Is Perfect for You If…
- You’re a recent graduate or early-career professional eager to break into Learning and Development
- You’re known for being friendly, reliable, organized, and calm under pressure
- You enjoy helping others, answering questions, and creating positive experiences
- You want a role where you can learn, grow, and build a learning and development career
- You strive to drive continuous improvement and your continuous development
Benefits:
The Company
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.
Industry Recognition
Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
Benefits
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
Commitment Equal Opportunity Employment & VEVRAA
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.
How to Apply
To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.
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