ChronicCareIQ
Learning and Development Specialist
🇺🇸 Hybrid - Alpharetta, GA
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ December 10th, 2025
Edtech.com's Summary
- Lead rollout, configuration, and management of Support Platform (e.g., Zendesk) and LMS.
- Create and maintain support content including documentation, videos, SOPs, and training modules.
- Design structured learning paths and hybrid training programs.
- Coordinate project and content governance processes.
- Manage community strategy to enhance user adoption and retention.
- Use AI tools to curate industry-specific newsletters and create customer-facing videos.
- Analyze training data to optimize adaptive learning paths.
- Required skills: LMS administration, support platform setup, training design, content creation, project management.
- Preferred background: teaching/training or technical writing, SaaS or healthcare experience.
- Experience with systems such as HubSpot, JIRA, Zendesk is important.
Learning and Development Specialist Full Description
ChronicCareIQ is looking to add a Content and Learning Systems Specialist to build, manage, and optimize both our Support Platform and Learning Management System (LMS).
This person will own content creation (documentation, videos, training modules) and system implementation (LMS + support tool setup, structure, and ongoing management).
The role ensures scalable, high-quality training and support experiences for both customers and internal teams.
Key Responsibilities
Implement and Administer Systems:
- Lead rollout, configuration, and management of the Support Platform (e.g., Zendesk) and LMS.
- Ensure integration, reporting, and scalability.
Create and Maintain Content:
- Develop all support and learning content — written guides, SOPs, help center articles, onboarding materials, and videos.
- Keep materials current with product updates.
- Ensures new or updates to the product are thoroughly documented and shared through training with cross-functional teams.
Design Training and Enablement:
- Build structured learning paths and hybrid (self-serve + guided) programs.
Project and Process Management:
- Coordinate tool rollouts, track deliverables, and implement content governance processes.
Build and execute a unified community strategy that advances CCIQ’s growth, user adoption, and retention targets.
Manage and coordinate multiple industry-specific newsletters, leveraging AI tools to collect, curate, and summarize high-quality content tailored to our target audience.
Analyze training data to identify patterns and optimize adaptive learning paths tailored to each user’s needs.
Create and manage creating customer facing videos using AI for campaigns and training initiatives.
Ideal Candidate
Experience: 2 to 5 years; junior to mid-level contributor.
Skills: LMS administration, support platform setup, content creation, training design, light project management.
Background: Teaching/training or technical writing preferred. SaaS or healthcare experience is a plus.
Traits: Organized, systems-minded, and able to translate complex processes into simple, teachable content.
Adaptable team player with a proven ability to adjust to shifting priorities and departmental goals.
Versed in systems such as HubSpot, JIRA, Zendesk
First-Year Deliverables
1. Implement and launch Support Platform and LMS.
2. Create a centralized knowledge hub (support + learning).
3. Develop foundational documentation and training modules.
4. Establish content maintenance and versioning process.
5. Prepare both platforms for future AI/chatbot integration.
Alpharetta, GA
Hybrid
Full Time
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