Edtech.com's Summary

TheKey is hiring a Learning Content & Digital Training Specialist. This role involves designing and developing digital learning content, creating onboarding and training modules, and collaborating with subject matter experts to ensure learning materials meet clinical, quality, and operational standards. The specialist also maintains and updates content, produces multimedia learning assets, and supports cross-functional training initiatives.

Highlights

Design and develop digital learning content using tools like Synthesia and Articulate Rise 360.
Create onboarding modules, role-based curricula, microlearning assets, and refresher training.
Translate clinical and operational standards into learner-friendly content and step-by-step guidance.
Collaborate with Quality, Operations, Sales, and Corporate teams for training initiatives and program launches.
Update and maintain learning content to reflect changes in policies, workflows, or regulatory requirements.
Produce video-based learning assets and support graphic design needs to enhance engagement.
Require 3-6 years of experience in instructional design or digital content development and hands-on experience with Articulate Rise or Synthesia preferred.
Associate's degree required; degrees in Instructional Design, Learning Technology, or related fields preferred.
Experience in healthcare, home care, or regulated environments is preferred but not required.
Full-time employment with benefits including medical/dental/vision insurance, 401(k) matching, PTO plans, and more.

Learning Content & Digital Training Specialist Full Description

Learning Content & Digital Training Specialist

Remote - TX

Full time

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Key Responsibilities:

Digital Learning Content Design & Development

Design and develop digital learning content using tools such as Synthesia, Articulate Rise 360, and other e-learning platforms.
Create onboarding modules, role-based curricula, microlearning assets, and refresher training.
Apply adult learning principles to ensure content is clear, engaging, and actionable for a diverse workforce.

Instructional Design & Learning Experience

Translate clinical, quality, and operational standards into learner-friendly content and step-by-step guidance.
Partner with subject matter experts to gather inputs and ensure accuracy and relevance.
Maintain consistent structure, tone, and visual standards across all learning materials.

Content Maintenance & Continuous Improvement

Update and maintain learning content to reflect changes in policies, workflows, clinical standards, or regulatory requirements.
Support version control, documentation, and organization within learning systems.
Incorporate learner feedback and performance data to improve clarity, usability, and effectiveness.

Multimedia & Visual Learning

Produce video-based learning assets using Synthesia and similar tools.
Incorporate visuals, scenarios, and examples to enhance engagement and retention.
Support basic graphic design and layout needs to elevate learning quality.

Cross-Functional Collaboration

Collaborate with Quality, Operations, Sales, People and other Corporate teams to support training initiatives and new program launches.
Support pilots, rollouts, and updates by ensuring content is completed accurately and on time.
Contribute to the continuous evolution of TheKey’s learning standards and content library.

Competencies

Shows Adaptability by adjusting priorities, learning new tools or processes, and staying effective in a fast-changing environment while remaining focused on quality outcomes.
Applies Resourcefulness by identifying issues early, asking thoughtful questions, and collaborating with others to remove obstacles and improve day-to-day workflows.
Communicates with Empathy by sharing information clearly, listening actively, and contributing to a respectful and supportive team environment.
Approaches problems with a solutions-focused mindset, breaking down complex tasks into manageable steps and escalating risks or questions when appropriate.
Commits to Excellence by following established standards, welcoming feedback, and continuously improving their skills and performance.
Understands what “great” looks like in their role and takes accountability for completing work accurately, on time, and in alignment with client and caregiver expectations.
Takes Ownership of their work, demonstrating reliability, follow-through, and a willingness to learn and grow within the role.

Qualifications & Experience

Associate’s degree required; degree in Instructional Design, Learning Technology, Education, Communications, or a related field preferred.
3-6 years of experience in instructional design, learning content development, or digital content creation.
Hands-on experience with Articulate Rise, Synthesia, or similar digital learning tools preferred.
Strong written and visual communication skills with an eye for clarity and design.
Experience translating complex information into simple, practical learning content.
Comfortable working in a fast-paced, evolving environment with shifting priorities.
Experience in healthcare, home care, or other regulated environments preferred but not required.

Physical Requirements:

Ability to travel approximately up to 10% of the time
Ability to lift and carry up to 15-20 pounds
Ability to sit, stand and walk for prolonged period of time throughout the work day
Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Benefits for full time employees

Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non-Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

#LI-TK

Original Job Description

Learning Content & Digital Training Specialist

Remote - TX

Full time

Key Responsibilities:

Digital Learning Content Design & Development

Design and develop digital learning content using tools such as Synthesia, Articulate Rise 360, and other e-learning platforms.
Create onboarding modules, role-based curricula, microlearning assets, and refresher training.
Apply adult learning principles to ensure content is clear, engaging, and actionable for a diverse workforce.

Instructional Design & Learning Experience

Translate clinical, quality, and operational standards into learner-friendly content and step-by-step guidance.
Partner with subject matter experts to gather inputs and ensure accuracy and relevance.
Maintain consistent structure, tone, and visual standards across all learning materials.

Content Maintenance & Continuous Improvement

Update and maintain learning content to reflect changes in policies, workflows, clinical standards, or regulatory requirements.
Support version control, documentation, and organization within learning systems.
Incorporate learner feedback and performance data to improve clarity, usability, and effectiveness.

Multimedia & Visual Learning

Produce video-based learning assets using Synthesia and similar tools.
Incorporate visuals, scenarios, and examples to enhance engagement and retention.
Support basic graphic design and layout needs to elevate learning quality.

Cross-Functional Collaboration

Collaborate with Quality, Operations, Sales, People and other Corporate teams to support training initiatives and new program launches.
Support pilots, rollouts, and updates by ensuring content is completed accurately and on time.
Contribute to the continuous evolution of TheKey’s learning standards and content library.

Competencies

Shows Adaptability by adjusting priorities, learning new tools or processes, and staying effective in a fast-changing environment while remaining focused on quality outcomes.
Applies Resourcefulness by identifying issues early, asking thoughtful questions, and collaborating with others to remove obstacles and improve day-to-day workflows.
Communicates with Empathy by sharing information clearly, listening actively, and contributing to a respectful and supportive team environment.
Approaches problems with a solutions-focused mindset, breaking down complex tasks into manageable steps and escalating risks or questions when appropriate.
Commits to Excellence by following established standards, welcoming feedback, and continuously improving their skills and performance.
Understands what “great” looks like in their role and takes accountability for completing work accurately, on time, and in alignment with client and caregiver expectations.
Takes Ownership of their work, demonstrating reliability, follow-through, and a willingness to learn and grow within the role.

Qualifications & Experience

Associate’s degree required; degree in Instructional Design, Learning Technology, Education, Communications, or a related field preferred.
3-6 years of experience in instructional design, learning content development, or digital content creation.
Hands-on experience with Articulate Rise, Synthesia, or similar digital learning tools preferred.
Strong written and visual communication skills with an eye for clarity and design.
Experience translating complex information into simple, practical learning content.
Comfortable working in a fast-paced, evolving environment with shifting priorities.
Experience in healthcare, home care, or other regulated environments preferred but not required.

Physical Requirements:

Ability to travel approximately up to 10% of the time
Ability to lift and carry up to 15-20 pounds
Ability to sit, stand and walk for prolonged period of time throughout the work day
Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Benefits for full time employees

Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non-Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance

California Residents Only:

#LI-TK

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