Heinen's Grocery Store
Learning & Development Specialist
LMS
Edtech.com's Summary
Heinen's is hiring a Learning & Development Specialist to manage the LEAP LMS platform, facilitate training sessions, and design learning content that supports associate development and business goals. The role combines technical management, instructional design, and facilitation to deliver effective and accessible learning solutions aligned with company objectives.
Highlights
- Administer and maintain the LEAP learning management system (LMS), including user accounts, content, and reporting.
- Facilitate in-person and virtual training sessions, including leadership development and onboarding programs.
- Design and develop digital learning content using adult learning principles and e-learning tools like Articulate Rise.
- Monitor training engagement and effectiveness, using feedback and performance data for continuous improvement.
- Requires 2-5 years of experience in Learning & Development or related fields and proficiency with LMS platforms, preferably LEAP or Axonify.
- Bachelor’s degree in Human Resources, Education, Organizational Development, or equivalent experience required.
- Strong facilitation, presentation, organizational, communication, and problem-solving skills needed.
- Ensure training alignment with company culture, leadership expectations, and brand standards.
- Work schedule is 40 hours per week, Monday through Friday, with a hybrid work model including three days in-office and two days remote.
Learning & Development Specialist Full Description
Learning & Development Specialist
Full Time
Corporate Office, Warrensville Heights, OH, US
Company Overview
Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 24 locations – 19 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.
Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.
Job Summary
The Learning & Development Specialist plays a critical role in supporting the design, delivery, and administration of learning experiences across the organization. This role is responsible for managing the LEAP (LMS) platform, facilitating engaging training sessions, and designing impactful learning content that supports associate growth and business performance.
This position blends technical expertise, facilitation skills, and instructional design capability to ensure learning solutions are effective, accessible, and aligned with company goals.
Key Responsibilities
LMS Administration (LEAP Platform)
- Serve as the primary administrator for the LEAP learning platform
- Manage user accounts, roles, and access permissions
- Troubleshoot technical issues and provide support to associates and leaders
- Maintain system accuracy, including learner data and reporting
- Manage and organize content within the LMS (courses, paths, resources)
- Stay current on system updates, releases, and new features; recommend enhancements
- Monitor engagement metrics and provide insights to improve participation and effectiveness
Training Facilitation
- Facilitate instructor-led training sessions (in-person and virtual)
- Deliver leadership development programs, onboarding sessions, and skills-based workshops
- Create an engaging and inclusive learning environment that encourages participation
- Adapt facilitation style to meet the needs of diverse audiences
- Partner with stakeholders to ensure training aligns with business needs
- Evaluate training effectiveness through feedback and performance outcomes
Instructional Design
- Design and develop learning content using adult learning principles
- Build digital learning experiences (e.g., Articulate Rise modules, LMS content, job aids)
- Translate business needs into clear learning objectives and structured programs
- Develop reinforcement strategies (e.g., LEAP questions, follow-up activities)
- Continuously improve existing content based on feedback and performance data
- Ensure content aligns with company culture, leadership expectations, and brand standards
Qualifications
- Bachelor’s degree in Human Resources, Education, Organizational Development, or related field (or equivalent experience)
- 2-5 years of experience in Learning & Development, Training, or a related role
- Experience administering an LMS (Axonify/LEAP preferred)
- Strong facilitation and presentation skills
- Knowledge of instructional design principles and adult learning theory
- Technical proficiency with LMS platforms and e-learning tools (e.g., Articulate Rise)
- Strong organizational and project management skills
- Ability to troubleshoot and problem-solve effectively
- Excellent communication and interpersonal skills
- High attention to detail and ability to manage multiple priorities
Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
Monday-Friday, 8 AM - 5 PM.
This role follows a hybrid schedule requiring three (3) days in the office in Warrensville Heights, OH and two (2) days working from home.
40 hours per week.
This role follows a hybrid schedule requiring three (3) days in the office in Warrensville Heights, OH and two (2) days working from home.
40 hours per week.
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