Edtech.com's Summary

RPM Living is hiring a Learning Operations Specialist to administer and optimize the learning management system and support learning technologies for corporate and property-based associates nationwide. The role involves managing LMS configurations, user access, learning content, and supporting new technology implementations to enhance the learning experience and align with company goals.

Highlights

Administer and maintain the LMS system including user roles and data integrity.
Manage learning & development technology stack and e-learning content.
Implement and support change management protocols for learning tools.
Track and report operational performance and provide data visualization.
Support project management processes utilizing agile methodology.
Ensure compliance with training regulations like OSHA and HIPAA.
Required skills include knowledge of SCORM, xAPI, AICC, Power BI, Excel, and adult learning principles.
Bachelor's degree or equivalent experience in Instructional Technology, Information Systems, or related fields.
Experience with project management, system troubleshooting, and virtual collaboration.
Comprehensive benefits include healthcare, 401(k) match, paid time off, and professional development opportunities.

Learning Operations Specialist Full Description

Learning Operations Specialist

Job Locations

Type Full Time

Property RPM - Atlanta GA

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: To build and elevate a powerful, consistent brand while delivering best-in-class marketing services and property marketing strategies. We drive performance by shaping a unified brand identity, equipping our teams and clients with scalable, creative solutions, and tailoring strategies to maximize visibility, engagement, and results. Through collaboration and innovation, we act as stewards of the RPM Living brand, ensuring our efforts not only reflect our brand at its best but also directly contribute to the success of every community we serve.

Position Summary

The LMS Specialist administers and monitors the learning processes and technology to support a seamless and effective learning experience for corporate and property-based associates across the country. The Learning Operations Specialist supports discovery and assessment of learning tools, and the implementation and change management strategy of newly acquired technologies. This role supports the Senior Manager of Learning Operations with the execution of a new Learning & Development project management process, including intake, development, and deployment, integrating agile methodology. The Learning Operations Specialist uses expertise in administration, project management and learning systems to advance efforts to create processes, conventions and standards within L&D Operations.

Responsibilities

Apply professional discretion in administering the configuration, implementation, and maintenance of the LMS, ensuring system functionality and optimization
Oversee user access, roles, permissions, and security settings to maintain data integrity
Manage RPM Living’s learning & development technology stack, content catalogue, and other enterprise learning tools
Understanding company and learner needs to configure and maintain platforms for the optimal learner experience
Upload, test, and maintain e-learning modules, courses, and training programs
Assist with execution and monitoring of best practices, governance, and change management protocol for the learning management system and other tools
Track and report on operational performance of learning & development technology
Support project implementation and configuration efforts for newly acquired tools in partnership with Learning & Development department, IT, Communications, and Operations
Develop guides, FAQs, and best practices to enhance the user experience
Assist with the execution of the end-to-end learning and development project management process utilizing agile methodology. Maintain policies and process documentation and track and report on department efficiencies, production, and backlog metrics
Triage requests coming into the Learning & Development team, verifying completeness of information, assessing urgency, and routing to the appropriate team
Support gathering of monthly and quarter analysis and learning data visualization through user-friendly dashboards
Ensure compliance with federal, state, and industry-specific training regulations (e.g., OSHA, HIPAA)

Education and Experience

Bachelor’s degree in Instructional Technology, Information Systems, HR, or related field. Experience may substitute for education
Three years of learning technology experience including learning technology configuration, implementation, maintenance, and user support
Knowledge of learning technology standards (SCORM, xAPI, AICC)
Knowledge of data analytics and reporting tools (e.g., Power BI, Excel, LMS reporting dashboards)
Knowledge of adult learning principles, instructional design and e-learning best practices
Skilled in Excel with the ability to produce learning related reporting and analysis
Skilled in working with a geographically dispersed, corporate setting supporting field employees
Skilled in project management with the ability to manage multiple initiatives, deadlines and system updates
Ability to make decisions on system configurations, access controls, and troubleshooting without direct supervision
Ability to write and maintain policy and procedure documentation
Ability to solve problems and work independently
Ability to build collaborative partnerships in a virtual environment
Ability to monitor and audit operational processes with strong attention to detail

Qualifications

Physical Requirements:

May be required to sit or stand for extended periods of time
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 2-3 days per week
The office is an open setting which may include bright lights, constant noises and distractions

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.

Original Job Description

Learning Operations Specialist

Job Locations

Type Full Time

Property RPM - Atlanta GA

Overview

Position Summary

Responsibilities

Apply professional discretion in administering the configuration, implementation, and maintenance of the LMS, ensuring system functionality and optimization
Oversee user access, roles, permissions, and security settings to maintain data integrity
Manage RPM Living’s learning & development technology stack, content catalogue, and other enterprise learning tools
Understanding company and learner needs to configure and maintain platforms for the optimal learner experience
Upload, test, and maintain e-learning modules, courses, and training programs
Assist with execution and monitoring of best practices, governance, and change management protocol for the learning management system and other tools
Track and report on operational performance of learning & development technology
Support project implementation and configuration efforts for newly acquired tools in partnership with Learning & Development department, IT, Communications, and Operations
Develop guides, FAQs, and best practices to enhance the user experience
Assist with the execution of the end-to-end learning and development project management process utilizing agile methodology. Maintain policies and process documentation and track and report on department efficiencies, production, and backlog metrics
Triage requests coming into the Learning & Development team, verifying completeness of information, assessing urgency, and routing to the appropriate team
Support gathering of monthly and quarter analysis and learning data visualization through user-friendly dashboards
Ensure compliance with federal, state, and industry-specific training regulations (e.g., OSHA, HIPAA)

Education and Experience

Bachelor’s degree in Instructional Technology, Information Systems, HR, or related field. Experience may substitute for education
Three years of learning technology experience including learning technology configuration, implementation, maintenance, and user support
Knowledge of learning technology standards (SCORM, xAPI, AICC)
Knowledge of data analytics and reporting tools (e.g., Power BI, Excel, LMS reporting dashboards)
Knowledge of adult learning principles, instructional design and e-learning best practices
Skilled in Excel with the ability to produce learning related reporting and analysis
Skilled in working with a geographically dispersed, corporate setting supporting field employees
Skilled in project management with the ability to manage multiple initiatives, deadlines and system updates
Ability to make decisions on system configurations, access controls, and troubleshooting without direct supervision
Ability to write and maintain policy and procedure documentation
Ability to solve problems and work independently
Ability to build collaborative partnerships in a virtual environment
Ability to monitor and audit operational processes with strong attention to detail

Qualifications

Physical Requirements:

May be required to sit or stand for extended periods of time
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 2-3 days per week
The office is an open setting which may include bright lights, constant noises and distractions

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.

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