Edtech.com's Summary

BusRight is hiring a Learning Specialist to lead customer onboarding and ongoing training initiatives for their student transportation platform. The role involves delivering live virtual and in-person training, designing systems to measure training effectiveness, and collaborating with internal teams to improve training content and customer experience.

Highlights

Deliver live virtual onboarding sessions and tailor training to different audience skill levels.
Serve as main point of contact for onboarding questions and manage post-training communication.
Design and implement systems to measure training effectiveness using surveys, quizzes, and usage data.
Collaborate with program and customer experience teams to refine training content and ensure smooth onboarding transitions.
Analyze training impact to identify gaps and drive continuous improvement.
Opportunity to grow into a leadership role focused on training strategy and innovation.
Requires 2+ years in customer-facing training, onboarding, implementation, or PK-12 teaching roles.
Experience conducting virtual trainings or live demos with strong communication skills.
Highly organized with the ability to manage multiple training sessions and accounts.
Empathy-driven approach with ability to adapt training to learner needs and improve processes based on feedback.

Learning Specialist Full Description

BusRight is on a mission to modernize student transportation—and we’re hiring our first-ever Learning Specialist to help us lead the way.

We’re looking for an exceptional founding Learning Specialist to lead our customer onboarding and everboarding training modules with precision, grace, and a strong focus on hospitality for our users. In this role, you’ll be one of the first faces users see as they navigate new technology in our platform. At BusRight, we care deeply about our users’ experiences. You should be comfortable building systems, working in ambiguity, and consistently refining processes for success. Your mission will be to ensure that users walk away capable and confident in their use of BusRight, and trusting of the BusRight brand.

Initially, your primary focus will be to deliver all onboarding training modules to new customers using content created by our internal team. Over time, you’ll help us evolve the onboarding and everboarding experience—refining training delivery, building systems to measure training effectiveness, and collaborating on content improvements that elevate the customer journey.

Responsibilities:

Training Delivery and Follow Up

Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, and tech users)
Tailor your delivery based on audience skill levels, goals, and feedback
Serve as the main point of contact for onboarding-related questions during the training period
Own design and execution of all post-training follow-up communication
When needed, travel onsite with clients to deliver in person training

Training Effectiveness & Insights

Design systems to measure training effectiveness (surveys, quiz data, product usage data)
Monitor learner engagement and outcomes to continuously refine training approaches
Partner with the Program Manager and Experience Manager teams to ensure smooth handoffs post-onboarding stage
Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences
Develop a scope and sequence of skills that users need to use our core functions and additional features

Collaboration & Growth

Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Experience Manager team to evolve training content
Track training impact across accounts and help identify patterns or gaps in onboarding
Over time, grow into a leadership role shaping training strategy, tools, and onboarding innovation

Requirements

You’re a great fit if you:

Have 2+ years in a customer-facing training, onboarding, implementation, or PK-12 teaching role
Have experience running virtual trainings, live demos, or classrooms with professionalism and clarity
Possess exceptional communication skills: you can make complex ideas easy to understand
Are highly organized and comfortable juggling multiple accounts or sessions per week
Exhibit a curious mindset: you’re eager to test, measure, and improve what’s not working
Are extremely empathy-driven: you meet learners where they are and guide them forward

Bonus points for:

Experience building differentiated education systems for learners across a variety of levels
Can demonstrate a history of successful outcomes for learners in a program you designed
A sense of humor - this work can and should be really fun

Original Job Description

BusRight is on a mission to modernize student transportation—and we’re hiring our first-ever Learning Specialist to help us lead the way.

Responsibilities:

Training Delivery and Follow Up

Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, and tech users)
Tailor your delivery based on audience skill levels, goals, and feedback
Serve as the main point of contact for onboarding-related questions during the training period
Own design and execution of all post-training follow-up communication
When needed, travel onsite with clients to deliver in person training

Training Effectiveness & Insights

Design systems to measure training effectiveness (surveys, quiz data, product usage data)
Monitor learner engagement and outcomes to continuously refine training approaches
Partner with the Program Manager and Experience Manager teams to ensure smooth handoffs post-onboarding stage
Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences
Develop a scope and sequence of skills that users need to use our core functions and additional features

Collaboration & Growth

Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Experience Manager team to evolve training content
Track training impact across accounts and help identify patterns or gaps in onboarding
Over time, grow into a leadership role shaping training strategy, tools, and onboarding innovation

Requirements

You’re a great fit if you:

Have 2+ years in a customer-facing training, onboarding, implementation, or PK-12 teaching role
Have experience running virtual trainings, live demos, or classrooms with professionalism and clarity
Possess exceptional communication skills: you can make complex ideas easy to understand
Are highly organized and comfortable juggling multiple accounts or sessions per week
Exhibit a curious mindset: you’re eager to test, measure, and improve what’s not working
Are extremely empathy-driven: you meet learners where they are and guide them forward

Bonus points for:

Experience building differentiated education systems for learners across a variety of levels
Can demonstrate a history of successful outcomes for learners in a program you designed
A sense of humor - this work can and should be really fun

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Edtech.com's Summary

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