Edtech.com's Summary

Seminole Hard Rock Support Services is hiring an LMS Administrator II. This role manages the daily operations of the learning management system for over 36,000 users, providing technical support, configuring user access, and collaborating with stakeholders to publish and maintain training content.

Highlights

Administer LMS including system updates, course assignments, audits, and reporting.
Provide technical support and troubleshoot issues for users, instructors, and course developers.
Manage user permissions and configure new properties and courses.
Create and upload SCORM training content and conduct compliance audits.
Develop and analyze LMS usage reports utilizing tools like Tableau and advanced Excel functions.
Maintain data integrity, confidentiality, and documentation such as SOPs and process guides.
Requires a bachelor's degree in computer science, IT, or Learning Technology, or equivalent certifications.
Minimum three years experience with cloud-based LMS platforms (e.g., Cornerstone, Moodle, Workday) and providing technical support.
Strong skills in troubleshooting, collaboration, communication, and ability to explain technical concepts to non-technical audiences.
Experience with eLearning authoring software, SCORM/AICC standards, and organizational API integrations.

LMS ADMINISTRATOR II Full Description

Overview:

The Learning Management Systems Administrator II is responsible for the administration and day-to-day operation of the learning management system (LMS) to meet organizational needs and support a global audience of over 36,000 users. This role includes providing technical support, configuring new properties, users and course assignments and consulting with stakeholders.

Responsibilities:

Administer the LMS, including system updates, assignments, audits and reporting.
Resolve technical issues for users, instructors and course developers, including out-of-hours support.
Determine user properties and permissions for courses and information.
Create and deliver SCORM packages and upload training content.
Conduct audits to monitor training and compliance standards.
Troubleshoot user and course issues on the LMS.
Monitor the eLearning inbox and respond to requests.
Research and resolve customer requests and questions.
Test new courseware and LMS functionalities.
Work with stakeholders to publish new courses, including settings, assignments, automation rules, reporting and communication.
Ensure accurate record control of Instructor Led Training information.
Create and maintain SOPs and process documents.
Perform scheduled and ad hoc audits to ensure data accuracy.
Assist in the rollout of the LMS to new properties.
Develop, build and analyze reports on LMS usage and key performance indicators.
Maintain online learning matrix and user list with accurate version control.
Maintain data integrity and confidentiality.
Other duties as assigned.

Qualifications:

Bachelor’s degree in computer science, IT, or Learning Technology or equivalent certifications.
Minimum of three years’ experience with cloud based LMS platforms (e.g., Cornerstone, Moodle, Workday) and organizational integrations with APIs and third-party vendor educational libraries.
Minimum of three years’ experience providing technical support or equivalent experience.
Ability to handle complex issues in a dynamic global environment

SKILLS

Strong collaboration and communication skills.
Technical skills including troubleshooting and understanding of directory, file structures, and systems.
Attention to detail and ability to explain technical concepts to non-technical audiences.
Knowledge of eLearning authoring software and SCORM/AICC.
Proficiency in advanced Microsoft Excel tools (pivot tables, VLOOKUPs, power query).
Experience in report creation using tools like Tableau.
Ability to work on multiple projects simultaneously and with minimal supervision.

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Original Job Description

Overview:

Administer the LMS, including system updates, assignments, audits and reporting.
Resolve technical issues for users, instructors and course developers, including out-of-hours support.
Determine user properties and permissions for courses and information.
Create and deliver SCORM packages and upload training content.
Conduct audits to monitor training and compliance standards.
Troubleshoot user and course issues on the LMS.
Monitor the eLearning inbox and respond to requests.
Research and resolve customer requests and questions.
Test new courseware and LMS functionalities.
Work with stakeholders to publish new courses, including settings, assignments, automation rules, reporting and communication.
Ensure accurate record control of Instructor Led Training information.
Create and maintain SOPs and process documents.
Perform scheduled and ad hoc audits to ensure data accuracy.
Assist in the rollout of the LMS to new properties.
Develop, build and analyze reports on LMS usage and key performance indicators.
Maintain online learning matrix and user list with accurate version control.
Maintain data integrity and confidentiality.
Other duties as assigned.

Qualifications:

Bachelor’s degree in computer science, IT, or Learning Technology or equivalent certifications.
Minimum of three years’ experience with cloud based LMS platforms (e.g., Cornerstone, Moodle, Workday) and organizational integrations with APIs and third-party vendor educational libraries.
Minimum of three years’ experience providing technical support or equivalent experience.
Ability to handle complex issues in a dynamic global environment

SKILLS

Strong collaboration and communication skills.
Technical skills including troubleshooting and understanding of directory, file structures, and systems.
Attention to detail and ability to explain technical concepts to non-technical audiences.
Knowledge of eLearning authoring software and SCORM/AICC.
Proficiency in advanced Microsoft Excel tools (pivot tables, VLOOKUPs, power query).
Experience in report creation using tools like Tableau.
Ability to work on multiple projects simultaneously and with minimal supervision.

#IndeedSHRSS

#LI-Hybrid

#zipcorporate

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LMS ADMINISTRATOR II

Edtech.com's Summary

LMS ADMINISTRATOR II Full Description

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