Edtech.com's Summary

University Libraries is hiring a Library Supervisor, Service Desk. This role involves supervising daily operations at the MD Anderson Library Service Desk, overseeing clerical staff, coordinating work schedules, and managing budgets and supplies. The Library Supervisor collaborates with library leadership to address patron needs, assists in hiring and training student employees, and contributes to developing library policies.

Highlights

Supervises daily operations of the Service Desk.
Coordinates work schedules and assignments.
Manages budgets and supply inventories.
Communicates with vendors and librarians about orders and holdings.
Provides reference and information services as needed.
Prepares activity reports and participates in projects.
Requires up to 18 months of specialized training beyond high school.
Minimum of three years of directly job-related experience.
Salary is $20.67 per hour.

Library Supervisor, Service Desk Full Description

| Department: University Libraries
| Salary: 20.67
| Description: Supervises the daily operations of a functional or service unit within the university libraries.

1. Supervises clerical staff in the daily operations of the unit, to include hiring, discipline, training, and performance appraisals.
2. Plans and coordinates work schedules and distribution of work assignments within the unit.
3. Oversees the daily operations of the unit, including budget oversight, maintenance of supplies inventory and resolution of problems.
4. May communicate with vendors, publishers and subject librarians regarding orders, invoices, receipts or current holdings.
5. May provide reference and information services to library patrons as needed.
6. Prepares regular and ad hoc reports on unit activities as required.
7. Coordinates or participates in special projects as assigned.
8. Assists in developing library policies, procedures, goals, and changes to services.
9. Performs other job-related duties as assigned.

***This is a limited-term position ending August 31, 2026.***

The Library Supervisor coordinates the daily operations of the Service Desk within the MD Anderson Library.

The work hours for this position are 8:00 am to 5:00 pm, Monday through Friday.

Duties Specific to This Position:
- Coordinate the daily operations of the MD Anderson Library service desk
- Assist with hiring, training, and managing student employees
- Collaborate with the Library Manager and Head of Information and Access Services to assess and respond to patron needs
- Provide basic reference and information services to students and faculty
- Assist in handling space and facility issues, including opening and closing the library and ordering supplies

The ideal candidate should possess the following:
- Experience, or interest in, providing superb customer service in a library setting
- Flexibility and adaptability
- Outstanding verbal and written communication skills
- Attention to detail

Applications must include the following (incomplete applications will not be reviewed):
- Cover letter delineating how the applicant's work experience applies to the posting
- Resume
- Contact information for three professional references, including current or past supervisors (references will be contacted only after interviews have been conducted)

Additional Posting Information:
Experience will be considered in lieu of education.
Education will be considered in lieu of experience.

MQ: Requires specialized training in basic trades, principles, procedures, practice, routines or techniques in a specific area or trade which might normally be acquired through up to 18 months of education or training beyond the high school level. Vocational competence in the operation of mechanical or electronic equipment may be required. Requires a minimum of three (3) years of directly job-related experience.
| All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are an Equal Opportunity Institution.

Original Job Description

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Library Supervisor, Service Desk

Edtech.com's Summary

Library Supervisor, Service Desk Full Description

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