Edtech.com's Summary

Pitt Community College is hiring an LMS Administrator responsible for managing the daily operation, maintenance, and performance of the college's Learning Management System (LMS) and related instructional technologies. The role requires ensuring system stability, accessibility, and compliance while supporting faculty, staff, and students, and coordinating with internal teams and external vendors for LMS integrations, updates, and quality assurance.

Highlights

Manage daily operation, security, and performance of the LMS aligned with academic schedules.
Administer LMS course shells, user roles, enrollment synchronization, and manual updates.
Coordinate start- and end-of-semester LMS processes ensuring data accuracy and system readiness.
Configure and maintain LMS integrations, plugins, and third-party instructional tools.
Lead quality assurance testing for updates and patches, collaborating with IT and vendors.
Provide Tier 2 LMS support for troubleshooting access, functionality, and performance issues.
Monitor data integrity using tools like IntelliBoard for compliance and reporting.
Oversee LMS backups, archives, and data retention per state and institutional policies.
Bachelor’s degree required; 3+ years managing or supporting LMS in higher education preferred.
Experience with major LMS platforms (Canvas, Blackboard, Moodle), LTI integrations, SIS, SSO, and accessibility compliance (Title II, WCAG) is desirable.
Annual salary range: $43,209 - $67,514.

LMS Administrator Full Description

LMS Administrator

Salary

$43,209.00 - $67,514.00 Annually

Location

Main Campus, NC

Job Type

Full Time

Division

Office of Academic Affairs

Department

Division of Teaching & Learning

Job Vacancy Details

The LMS Administrator is responsible for the daily management, maintenance, and performance of the College’s Learning Management System (LMS) and related instructional technologies. This position ensures stability, accessibility, and compliance of the LMS environment while supporting faculty, staff, and students in its effective use. The LMS Administrator coordinates system operations, integrations, and updates in collaboration with Academic Technology, Information Technology, the North Carolina Community College System Office, and external vendors.

What You'll Do

Oversee daily operation, maintenance, security, and performance of the College’s Learning Management System (LMS) to ensure system reliability and alignment with academic schedules.
Manage LMS course shell creation, category structures, cohorts, user roles, and enrollment synchronization, including manual updates for student and instructor changes.
Coordinate beginning- and end-of-semester LMS processes to ensure smooth transitions, data accuracy, and overall system readiness each term.
Configure, maintain, and test LMS integrations (LTIs), plugins, instructional technologies, and third-party tools to support teaching, learning, and accessibility standards.
Lead quality assurance testing for LMS updates, new features, and system patches, collaborating with the vendor and IT to ensure stability, authentication, and secure data synchronization.
Provide Tier 2 LMS support to faculty, staff, and students by troubleshooting escalated issues related to access, functionality, and system performance.
Monitor data integrity through operational reporting, analytics (e.g., IntelliBoard), and audits to support compliance, reporting, and data-driven decision making.
Oversee LMS backups, archives, and data retention processes in accordance with state regulations and institutional data governance policies.
Document system workflows, operational processes, and technical procedures to support continuity, training, and onboarding of new staff.
Collaborate with Academic Technology, Information Technology, NCCCS, and campus partners to align LMS operations with institutional goals and provide training and guidance on effective use of the LMS.

Our Values:

At Pitt Community College, our culture is built on excellence, collaboration, innovation, accountability and a student-centered focus. We expect our employees to embrace the following cultural statements:

Every role contributes to student success.
We treat one another with respect and work together as one team.
We embrace creativity, adaptability, and new ideas to stay relevant.
We act with integrity, accountability, and responsible stewardship.
We put students first, designing programs and services that help them thrive in college, career and life.

What We Are Looking For

Bachelor’s degree in Instructional Technology, Educational Technology, or a related field from a regionally accredited institution. Other education-related or technical degrees may be considered with demonstrated experience managing an LMS in higher education.
Three (3) or more years of experience managing or supporting a Learning Management System (LMS) in a higher education environment.
Familiarity with accessibility and compliance standards, including Title II and WCAG.
Strong analytical, organizational, and problem-solving skills with attention to accuracy and data integrity.
Excellent communication and collaboration skills to support faculty, staff, and campus partners effectively.

Preferred

Extensive experience administering a major LMS (e.g., Canvas, Blackboard, Moodle) in a higher education setting.
Experience configuring and managing learning tool integrations (LTIs), supporting data synchronization processes (e.g., SIS, SSO), and coordinating with IT and vendors on system performance and updates.
Basic understanding of learning theory, course design principles, and best practices for technology-enhanced instruction.

Additional Information

Work Environment: Primarily office environment with frequent use of computers, specialized software, and instructional technologies. The LMS Administrator routinely collaborates with Academic Technology, Information Technology, faculty, staff, the NCCCS System Office, and external vendors through meetings, virtual communication, and problem-solving sessions. The position requires extended periods of focused technical work, including system configuration, data review, troubleshooting, and quality assurance testing. Occasional work in classrooms, computer labs, or training spaces may be required when providing demonstrations, workshops, or technology support. The role involves managing deadlines and responding to time-sensitive system issues, especially during peak academic cycles (start and end of term).

Physical Demands: The physical demands listed below represent those necessary to successfully perform the essential functions of this position:

Frequent sitting for long periods while working at a computer, conducting system administration activities, and reviewing data.
Occasional standing, walking, bending, or reaching when setting up technology, meeting with faculty, or working in instructional spaces.
Ability to lift and move materials, equipment, or presentation items weighing up to 20–25 pounds.
Sufficient visual acuity to read digital displays, analyze system data, review reports, and identify issues in LMS configurations or integrations.
Hearing and speaking ability required for virtual and in-person meetings, technical support interactions, and training sessions.
Ability to concentrate for extended periods and manage multiple complex tasks simultaneously.

Normal Working Hours: Standard schedule, Monday – Friday; flexibility is required; may need to work early mornings, evenings, or occasional weekends during system upgrades, outages, academic start-up periods, or time-sensitive issues requiring immediate attention. Occasional travel for professional development, vendor training, or statewide NCCCS meetings may also be required.

Employer

Pitt Community College

Address

PO Drawer 7007
Greenville, North Carolina, 27835

Phone

252-493-7753

Website

http://www.pittcc.edu

Original Job Description

LMS Administrator

Salary

$43,209.00 - $67,514.00 Annually

Location

Main Campus, NC

Job Type

Full Time

Division

Office of Academic Affairs

Department

Division of Teaching & Learning

Job Vacancy Details

What You'll Do

Oversee daily operation, maintenance, security, and performance of the College’s Learning Management System (LMS) to ensure system reliability and alignment with academic schedules.
Manage LMS course shell creation, category structures, cohorts, user roles, and enrollment synchronization, including manual updates for student and instructor changes.
Coordinate beginning- and end-of-semester LMS processes to ensure smooth transitions, data accuracy, and overall system readiness each term.
Configure, maintain, and test LMS integrations (LTIs), plugins, instructional technologies, and third-party tools to support teaching, learning, and accessibility standards.
Lead quality assurance testing for LMS updates, new features, and system patches, collaborating with the vendor and IT to ensure stability, authentication, and secure data synchronization.
Provide Tier 2 LMS support to faculty, staff, and students by troubleshooting escalated issues related to access, functionality, and system performance.
Monitor data integrity through operational reporting, analytics (e.g., IntelliBoard), and audits to support compliance, reporting, and data-driven decision making.
Oversee LMS backups, archives, and data retention processes in accordance with state regulations and institutional data governance policies.
Document system workflows, operational processes, and technical procedures to support continuity, training, and onboarding of new staff.
Collaborate with Academic Technology, Information Technology, NCCCS, and campus partners to align LMS operations with institutional goals and provide training and guidance on effective use of the LMS.

Our Values:

Every role contributes to student success.
We treat one another with respect and work together as one team.
We embrace creativity, adaptability, and new ideas to stay relevant.
We act with integrity, accountability, and responsible stewardship.
We put students first, designing programs and services that help them thrive in college, career and life.

What We Are Looking For

Bachelor’s degree in Instructional Technology, Educational Technology, or a related field from a regionally accredited institution. Other education-related or technical degrees may be considered with demonstrated experience managing an LMS in higher education.
Three (3) or more years of experience managing or supporting a Learning Management System (LMS) in a higher education environment.
Familiarity with accessibility and compliance standards, including Title II and WCAG.
Strong analytical, organizational, and problem-solving skills with attention to accuracy and data integrity.
Excellent communication and collaboration skills to support faculty, staff, and campus partners effectively.

Preferred

Extensive experience administering a major LMS (e.g., Canvas, Blackboard, Moodle) in a higher education setting.
Experience configuring and managing learning tool integrations (LTIs), supporting data synchronization processes (e.g., SIS, SSO), and coordinating with IT and vendors on system performance and updates.
Basic understanding of learning theory, course design principles, and best practices for technology-enhanced instruction.

Additional Information

Physical Demands: The physical demands listed below represent those necessary to successfully perform the essential functions of this position:

Frequent sitting for long periods while working at a computer, conducting system administration activities, and reviewing data.
Occasional standing, walking, bending, or reaching when setting up technology, meeting with faculty, or working in instructional spaces.
Ability to lift and move materials, equipment, or presentation items weighing up to 20–25 pounds.
Sufficient visual acuity to read digital displays, analyze system data, review reports, and identify issues in LMS configurations or integrations.
Hearing and speaking ability required for virtual and in-person meetings, technical support interactions, and training sessions.
Ability to concentrate for extended periods and manage multiple complex tasks simultaneously.

Employer

Pitt Community College

Address

PO Drawer 7007
Greenville, North Carolina, 27835

Phone

252-493-7753

Website

http://www.pittcc.edu

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