Zeiders Enterprises, Inc.
LMS Specialist
LMS
Moodle
Edtech.com's Summary
Zeiders Enterprises, Inc. is hiring an LMS Specialist to provide help-desk support, manage and schedule events in the Cornerstone On Demand LMS, maintain Adobe Connect classrooms, and support webinar delivery. The role involves troubleshooting learner issues, reporting LMS activities, and ensuring quality control with minimal supervision while working non-traditional hours.
Highlights
- Provide help-desk support for LMS access and functionality worldwide learners.
- Assist and facilitate live online learning events using Adobe Connect for up to 100 participants.
- Manage scheduling and administration of LMS events in Cornerstone On Demand.
- Create and maintain Adobe Connect classrooms and LMS activities with quality control oversight.
- Generate and distribute contract-required reports using Excel ensuring compliance with quality standards.
- Required skills include proficiency in Microsoft 365, advanced Excel data management, and strong analytical abilities.
- Qualifications include an AA/AS degree plus two years of relevant technical customer service experience.
- Must work non-traditional hours from 2:00 PM to 10:30 PM ET and have a secure telework environment.
- Preferred experience with Google Analytics and familiarity with web-based learning platforms such as Moodle, Zoom, and Adobe Connect.
- U.S. citizenship and ability to pass a government background investigation including FBI fingerprinting are mandatory.
LMS Specialist Full Description
LMS Specialist
Job Category: Learning and Development Services
Requisition Number: GLWEB005073
Full-Time
Remote
Nationwide
Woodbridge, VA 22192, USA
Woodbridge, VA 22192, USA
Job Details
Description
Job Title: LMS Specialist
Summary
The LMS Specialist works in the CNIC Division as part of the Professional Development and Training Team. This team supports government contracts delivering quality of life programming to service members and their families. The ideal candidate will provide help-desk support and troubleshooting learner issues, scheduling and management of events in the Cornerstone On Demand (CSOD) LMS, reporting on LMS activities, creation and maintenance of Adobe Connect classrooms, and supporting the delivery of webinars as a session producer. This position requires meticulous attention to detail, ability to conduct quality control (QC) on projects, ability to prioritize and work with little supervision, and strong customer service skills. This is a telework position with non-traditional hours (2:00PM-10:30PM ET).
Essential Duties and Responsibilities
- Staff and support the LMS Helpdesk to assist learners worldwide with LMS access and functionality issues with the ability to adjust hours as needed for customer support.
- Assist with live, online learning events providing superior customer service through technical assistance and facilitation during events with audiences of up to 100 learners on the Adobe Connect Platform.
- Establish and manage monthly events and activities in the CSOD LMS.
- Create, manage, and control quality of Adobe Connect classrooms and LMS learning activities and assessments.
- Create and distribute contract-required reports using Excel and ensure compliance with all quality control procedures to ensure high quality products and deliverables.
- Other duties as assigned
Supervisory Responsibilities – This job has no supervisory responsibilities.
Required Qualifications
- AA/AS degree plus two years’ relevant work experience providing customer service and support in a technical environment.
- High speed internet access and a dedicated, distraction-free professional workspace that provides a secure, private environment suitable for full-time telework.
- Exceptional computer skills including proficiency in the Microsoft 365 suite of products, such as but not limited to Outlook, Word, Excel, and PowerPoint.
- Expertise with data management/data manipulation utilizing advanced features in Excel.
- Skill in handling multiple projects simultaneously in a fast-paced environment while meeting project deadlines.
- Experience successfully conducting Quality Control activities in a technical setting.
- Excellent written and oral communication.
- Strong analytical and technical skills with exceptional attention to detail and organization.
- Ability to regularly work non-traditional hours of 2:00PM-10:30PM ET.
- Ability to travel one to two times per year as required.
Preferred Qualifications
- Familiarity with Google Analytics or other analysis tools.
- Experience with web-based instruction and online learning platforms (CSOD, Moodle, Adobe Connect, ZOOM, or other similar platforms).
Other Requirements
- U.S. citizenship is required for this position in accordance with specific federal contract requirements.
- Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Ability to work both independently and as part of a team.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment Must have a dedicated professional workspace that provides a secure, private environment suitable for full-time telework and is free of distractions or personal commitments during the workday. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #Nationwide
The noise level in the work environment is usually quiet.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Compensation is based on geographic location and experience. Wages are available upon request.
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