Manager, Customer Service and Quality Assurance

🇺🇸 New Brunswick, NJ 🕑 Full-Time 💰 $82K - $126K 💻 Quality Assurance 🗓️ March 19th, 2026

Edtech.com's Summary

Rutgers University is hiring a Manager, Customer Service and Quality Assurance. The role involves overseeing quality assurance and customer service operations for parking services across Rutgers campuses, managing issue resolution, and supervising full-time staff. The manager collaborates with executives to develop long-term strategies that improve productivity and service for the university community.

Highlights

Oversees quality assurance efforts and customer service outreach for Rutgers University parking operations.
Manages issue resolution and help desk operations, ensuring high service standards for students, staff, visitors, and faculty.
Supervises full-time staff within the department.
Collaborates with executives for strategic planning and operational improvements.
Requires a Bachelor's degree in business administration or related field, or equivalent experience demonstrating supervisory and managerial skills.
Minimum of five years professional experience in a university, municipal, or related setting.
Strong knowledge of university services and operational management.
Preferred experience managing customer service helpdesk environments.
Salary range: $82,166 to $125,837, with compensation based on qualifications, experience, and market benchmarks.
Department of Transportation Services under the Division of Institutional Planning & Operations.