Edtech.com's Summary

Columbia University is hiring a Manager, Exam Accommodations. The role runs the exam accommodations program within Columbia Health, scheduling and proctoring more than 9,000 exams a year for students with disabilities and coordinating related academic and classroom supports such as note-takers and lab assistants. The manager reports to the Director, Exam Accommodations and works with faculty, Disability Services staff, and a large team of part-time proctors, scribes, and interpreters.

Highlights

Manage exam administration from start to finish, including scheduling exams with students and faculty, reserving rooms, preparing test materials and adaptive technology, and keeping the testing environment secure.
Oversee the high daily volume of exams while honoring each student’s individual accommodations and each exam’s unique proctoring requirements, protecting academic integrity throughout.
Recruit, hire, train, and supervise roughly 175 part-time note-takers, scribes, exam proctors, and sign-language interpreters each semester, and mentor the Assistant Manager, Exam Accommodations.
Serve as liaison to faculty and university partners and work with Disability Services staff to meet students’ ongoing disability-related needs, keeping accurate case notes and accommodation records.
Evaluate how well accommodations and the processes behind them work, recommend policy improvements, and report on costs, utilization, and efficiency using the electronic database systems the role manages.
Bachelor’s degree or equivalent and 3-5 years of related experience, including previous supervisory experience hiring, training, and supervising student employees.
Experience with postsecondary academic accommodations and auxiliary services is desired, and testing center experience or work with students with disabilities in an educational setting is strongly preferred.
Pay range of $70,000 to $80,000.
On-site schedule of 35 hours per week, Monday through Friday from 11:00 a.m. to 7:00 p.m., with occasional weekend and late-evening hours during peak periods; visa sponsorship is not available.

Manager, Exam Accommodations Full Description

Position Summary

Under the guidance of the Director, Exam Accommodations and in compliance with ADA, Section 504, and Section 508 of the Federal Rehabilitation Act of 1973, this position manages exam accommodations for eligible students with disabilities, including but not limited to test administration, proctoring services, note-taking services, and other academic and classroom accommodations. The incumbent manages the proctoring of academic exams for students with approved accommodations (the department administers more than 9,000 exams annually) as well as manages other academic and classroom accommodations, such as lab assistants for qualified students. The Manager of Exam Accommodations is responsible for ensuring procedural compliance and integrity of the student and the testing program standards.

This is an essential onsite role that requires occasional weekend and late evening hours during time of peak operational volume. Limited hybrid work arrangements may be considered during winter and summer periods, subject to operational needs. Visa sponsorship is not available for this position.

The work schedule is Monday - Friday 11:00 a.m. - 7:00 p.m.

Responsibilities

Manages all aspects of exam administration including scheduling of all exams with students and faculty; reserving rooms; coordinating proctor schedules, notifying professors about testing accommodations, verifying student information, preparing and issuing test materials, preparing hardware and software access and adaptive technology equipment, ensuring a secure testing environment, triaging issues that occur during administration while maintaining the highest levels of academic integrity.
Following guidelines for maintaining general testing integrity, oversees the complexity of a large volume of exams daily while maintaining accuracy with respect to individual testing accommodations and unique proctoring requirements for each exam. Serves as liaison to faculty and other university partners in all areas related to testing.
Recruits, hires, trains, and supervises casual employees who serve as note-takers, scribes, exam proctors, and sign-language interpreters. (approximately 175 part-time employees are hired each semester). Establishes work schedules and manages performance and time and attendance issues.
Assumes functional and procedural supervision including mentoring, training, and scheduling of Assistant Manager, Exam Accommodations.
Serves as liaison to faculty and other university partners to provide effective accommodations for students with disabilities. In collaboration with Disability Services staff, manages ongoing student disability-related needs. Maintains accurate student records such as case notes, intake information, and all relevant documentation related to accommodations. Assists in the day-to-day management of all exam accommodations issues.
Evaluates the effectiveness of accommodations and the processes governing the provision of accommodations. Recommends policies and procedures for improvement of testing activities. Updates and maintains policies and procedures regarding accommodations.
Compiles reports and analyzes data regarding accommodations, including costs, utilization, and efficiency. Manages all aspects of electronic database systems to ensure effective coordination and oversight of all accommodations and related processes. Assures the program is equipped with materials and resources necessary for services.
Performs other job duties as assigned.

Minimum Qualifications

Bachelor’s degree and/or equivalent required.
Minimum 3-5 years related experience required.
Specific experience desired in the areas of postsecondary academic accommodations and auxiliary services.
Previous experience working as part of a team coupled with ability to work in a flexible, collaborative manner within a diverse and demanding work environment focused on providing high-quality services to students with disabilities.
Must be detail-oriented with a proven ability to manage complex processes and work effectively with students, faculty, and staff from a broad range of programs and disciplines.
Excellent written, oral, interpersonal, analytical, and organizational skills required.
Requires previous supervisory experience with demonstrated ability to hire, train, and supervise student employees.
Demonstrated ability to exercise astute judgment with sound decision-making skills.
Must exercise discretion and maintain confidentiality with sensitive University data.
Computer proficiency is required.

Preferred Qualifications

Experience working in a testing center, particularly within higher education or similar settings, is strongly preferred.
Professional experience working with students with disabilities in an educational or comparable institutional setting.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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Manager, Exam Accommodations

Edtech.com's Summary

Manager, Exam Accommodations Full Description

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