Manager, HR Operations
Job Summary
The Manager, HR Operations will be responsible for driving the efficiency, scalability, and excellence of our HR operations function. As part of a global HR Operations team, lead key HR operational processes including benefits administration, leave management, onboarding, and HR data management, with a strong focus on automation, analytics, and process improvement. You will lead and develop a high-performing HR operations team, ensuring best-in-class employee experience and operational excellence as we scale.
This position is based at our headquarters in Natick, MA and requires in-person 3 days a week per our hybrid schedule.
Responsibilities
Key Responsibilities
Leadership & Team Development
- Lead, mentor, and develop a high-performing HR operations team.
- Foster a culture of continuous improvement, collaboration, and innovation.
- Drive team engagement, capability building, and career development.
HR Operations Management
- Oversee end-to-end HR operations, including benefits administration, leave and accommodation management, onboarding, and employee data management.
- Ensure policies and processes comply with US federal, state, and local regulations as well as global company policies.
- Partner with global HR, payroll, and other cross functional teams to ensure seamless HR processes.
Communication & Employee Support
- Clearly communicate HR policies, programs, and processes to employees at all levels, ensuring understanding and accessibility.
- Develop and deliver employee-facing resources, trainings, and FAQs to support HR initiatives and promote transparency.
- Serve as an escalation point for complex employee inquiries, providing expert guidance and support.
Process Improvement & Automation
- Identify, design, and implement scalable HR processes.
- Leverage Workday and other technologies to drive automation and efficiency.
- Initiate HR operations projects and solutions focused on process optimization.
Data Management & Analytics
- Ensure the integrity, security, and accuracy of employee data.
- Develop and manage HR metrics, dashboards, and analytics to inform decision-making.
- Provide insights and recommendations to senior leadership on HR trends and opportunities.
Minimum Qualifications
- A bachelor's degree and 7 years of professional work experience (or equivalent experience) is required. 2 years management experience is required.
Additional Qualifications
- Demonstrated experience in benefits administration, leave management, onboarding, and HR data management.
- Proven success in leading, developing, and scaling HR operations teams.
- Strong analytical skills with a data-driven approach to problem-solving.
- Expertise in HR systems, particularly Workday; experience with automation and process improvement tools.
- Experience driving automation and leveraging technology in HR operations.
- Excellent communication and project management skills.
- In-depth knowledge of US employment law and HR compliance.