DailyPay
Manager, Learning and Development
🇺🇸 Remote - US
🕑 Full-Time
💰 $99K - $136K
💻 Learning & Development
🗓️ August 20th, 2025
Edtech.com's Summary
- Design, develop, and update training content for global call center agents reflecting changes in products, services, policies, and procedures
- Deliver training programs through in-person sessions and online modules internally and with BPO partners
- Develop and monitor assessment tools to measure training effectiveness and identify improvements
- Analyze call center metrics such as call handle time and customer satisfaction to identify training needs
- Maintain and support the Customer Operations Knowledge Base for agents and automated systems
- Collaborate with call center leadership and international stakeholders to align training with business objectives
- Require 3+ years of experience in call center training and development, preferably in financial services or fintech
- Strong knowledge of adult learning principles, instructional design, and experience with LMS platforms (Docebo preferred)
- Proficient in G Suite and strong analytical, communication, and facilitation skills
- Compensation ranges from $99K to $136K based on location and role level, with equity and bonus opportunities
Manager, Learning and Development Full Description
Manager, Learning and Development
- New York City
- $115K – $136K • Offers Equity • Offers Bonus
- Remote, Premium
- $104K – $124K • Offers Equity • Offers Bonus
- Remote, Standard
- $99K – $118K • Offers Equity • Offers Bonus
About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
The Learning and Development Manager will lead and develop our Customer Operations training program and agent resources for internal team members and our BPO call centers around the globe. They will report directly to the Director of Shared Services. In this role, you will be responsible for designing, implementing, and evaluating training programs and maintaining resources that equip our call center agents with the knowledge, skills, and tools necessary to deliver the gold standard of customer service while achieving all performance goals. You will play a critical role in ensuring our representatives are well-prepared to handle customer inquiries, resolve issues effectively, and promote our products and services.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
- Design, develop, maintain and update training content to reflect changes in products, services, policies, and procedures to prepare our global agent base
- Own delivery and success of training programs in a variety of formats, including in-person classroom sessions, and online learning modules internally and with our BPO partners
- Develop and monitor assessment tools to evaluate the effectiveness of training programs and identify areas for improvement internally and with our BPO partners
- Analyze call center metrics (e.g., call handle time, customer satisfaction scores) to identify training needs and opportunities for performance enhancement
- Maintain Customer Operations Knowledge Base and support the use of these materials by agents and automated systems that handle end user and client inquiries
- Proactively identify opportunities to improve training programs and processes
- Collaborate with call center leadership and international stakeholders to ensure training aligns with business objectives and customer needs
What You Bring to The Team:
- 3+ years of experience in training and development, with a focus on call center operations, preferably within a financial services or fintech environment
- Strong knowledge of adult learning principles and instructional design methodologies
- Excellent communication, presentation, and facilitation skills
- Proven ability to design and deliver engaging training programs with external stakeholders
- Experience with LMS platforms, Docebo preferred
- Strong analytical and problem-solving skills
- Proficiency in G Suite
What We Offer:
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
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