Ellucian
Manager of Professional Services | HCM Solutions
🇺🇸 Remote - US
🕑 Full-Time
💰 TBD
💻 Human Resources
🗓️ July 28th, 2025
SaaS
Edtech.com's Summary
Ellucian is hiring a Manager of Professional Services for HCM Solutions. This role involves leading a team of consultants to implement and optimize Ellucian's HR systems for higher education institutions, improving HR processes from talent acquisition to payroll and employee lifecycle management. The manager will provide strategic guidance, oversee project delivery, and build strong client relationships to drive impactful HR transformations.
Highlights
- Lead and manage a team delivering HR solutions to higher education clients.
- Oversee implementation and optimization of Ellucian HR systems including talent management, payroll, and performance management.
- Provide strategic mentorship and drive continuous improvement in HR processes.
- Act as primary escalation point for complex HR challenges to ensure client satisfaction.
- Collaborate with cross-functional teams for seamless HR system integration.
- Requires 7+ years in professional services or HR systems with 3+ years in a management role.
- Strong knowledge of HR functions such as compensation, benefits, talent acquisition, and employee lifecycle.
- Experience with Ellucian HR solutions or similar platforms preferred.
- Knowledge of HR compliance and regulations in higher education settings.
- Compensation includes up to 25% bonus potential and comprehensive benefits such as health coverage, 401k match, and professional development opportunities.
Manager of Professional Services | HCM Solutions Full Description
Manager of Professional Services | HCM Solutions | Remote
- US
- Services
- 6090
- Up to 25%
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
As a Manager of Professional Services HCM Solutions at Ellucian, you will lead a team of consultants who specialize in optimizing human resource functions for colleges and universities. You will leverage your deep knowledge of HR best practices and Ellucian’s HR solutions to guide institutions through the implementation and optimization of HR systems, from talent acquisition to performance management, payroll, and employee lifecycle. This role offers the opportunity to drive impactful change, improve HR processes, and build strong relationships with clients while leading a dynamic team of professionals. If you're excited to lead HR transformations that make a lasting impact on higher education institutions, this role is for you.
Where You Will Make an Impact
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
As a Manager of Professional Services HCM Solutions at Ellucian, you will lead a team of consultants who specialize in optimizing human resource functions for colleges and universities. You will leverage your deep knowledge of HR best practices and Ellucian’s HR solutions to guide institutions through the implementation and optimization of HR systems, from talent acquisition to performance management, payroll, and employee lifecycle. This role offers the opportunity to drive impactful change, improve HR processes, and build strong relationships with clients while leading a dynamic team of professionals. If you're excited to lead HR transformations that make a lasting impact on higher education institutions, this role is for you.
Where You Will Make an Impact
- Lead and manage a team of professional services consultants specializing in the delivery of HR solutions to higher education institutions.
- Oversee the implementation and optimization of Ellucian HR systems, ensuring clients achieve their HR goals through enhanced operational efficiency, streamlined workflows, and effective use of technology.
- Ensure the delivery of high-quality HR projects, including talent management, payroll, benefits administration, performance evaluations, and employee data management.
- Collaborate closely with cross-functional teams to ensure seamless integration of HR solutions with other institutional systems and processes.
- Provide strategic direction and mentorship to your team, fostering professional growth while optimizing client service delivery and driving continuous improvement in HR processes.
- Act as the primary point of escalation for complex HR-related challenges, ensuring timely resolution while maintaining high levels of client satisfaction.
- Guide clients through technical and functional aspects of HR systems, advising on best practices, HR policies, and system configurations to ensure long-term success.
- Drive a culture of knowledge-sharing and continuous learning within your team, staying up to date with HR trends, technology advancements, and compliance regulations relevant to higher education.
- Act as a trusted advisor to clients, helping them maximize the value of their HR systems while improving employee experiences and HR operational efficiency.
What You Will Bring
- 7+ years of experience in professional services, HR system implementation, or related fields, with at least 3 years in a management role leading teams focused on HR capabilities.
- Extensive experience in human resources with a deep understanding of HR functions such as talent acquisition, compensation and benefits, payroll, performance management, and employee lifecycle management.
- Proven ability to manage complex HR projects from inception through successful delivery, ensuring that solutions meet client needs and expectations.
- Leadership skills that inspire and motivate a team, driving performance excellence while cultivating an environment of professional development.
- Strong problem-solving skills and the ability to address challenges with innovative, effective solutions, even in high-pressure situations.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients, internal teams, and key stakeholders.
- Experience with Ellucian HR solutions or similar HR technology platforms, especially in the context of higher education, is preferred.
- Knowledge of HR compliance and regulations, particularly as they relate to higher education and institutional environments.
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-JG1
#LI-Remote
At Ellucian, we believe in the “power of together.” We embrace an inclusive workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities for job applicants and for our employees, and we are committed to providing a process and an environment that is free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), and other legally protected classifications. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. To enable employees to perform essential functions of their positions and to offer applicants a meaningful opportunity to be considered for positions, we also provide reasonable accommodations to qualified employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, the information in this posting will be supplemented accordingly. Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.
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