Teaching Strategies
Manager, Partner Success--Onboarding Team (Remote)
Edtech.com's Summary
Teaching Strategies, LLC is hiring a Manager, Partner Success--Onboarding Team. The role involves leading and developing a team of 5-7 Partner Success Specialists, refining onboarding processes for smaller customers, and driving customer success and retention through strategic, data-driven approaches. The manager collaborates with sales, support, and development teams to enhance client onboarding, ensure timely implementation, and improve overall customer satisfaction.
Highlights
- Manage and develop 5-7 Partner Success Specialists on the Onboarding Team.
- Refine and manage scalable onboarding and implementation processes for smaller customers.
- Use data-driven methods to monitor customer adoption, usage metrics, and retention risks.
- Coordinate with internal teams and manage post-sale account lifecycle through renewal.
- Provide high-level customer support, including issue de-escalation and feedback for product improvement.
- Required qualifications include 2-4 years in customer success or related roles, team management experience, and a Bachelor's Degree in business, education, or related fields.
- Experience with Salesforce, ChurnZero, or similar CRM solutions is highly desired.
- Strong analytical, problem-solving, organizational, communication, and presentation skills are required.
- Competitive compensation package with benefits including equity program, health insurance, 401k match, flexible work environment, unlimited paid time off, and professional development opportunities.
- Focus on serving early childhood education customers with innovative edtech solutions.
Manager, Partner Success--Onboarding Team (Remote) Full Description
Be a Part of our Team!
Join a working family that is dedicated to the mission of the work we do!
Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.
Position Overview
The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Manager of Partner Success to manage our Onboarding Team of Partner Success Specialists. This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies, particularly for our high volume of smaller customers. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. This position involves managing 5-7 Partner Success Specialists in a fast-paced, high energy, ever-changing environment where customer success and retention is the main goal.
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