Teaching Strategies
Manager, Partner Success--Team East (Remote)
Rive
Edtech.com's Summary
Teaching Strategies, LLC is hiring a Manager, Partner Success--Team East (Remote). The role involves managing 5-7 Partner Success Specialists focused on refining scalable customer onboarding and implementation processes to enhance customer retention and satisfaction, especially for smaller customers. The manager will lead efforts to deliver exceptional customer journeys, track adoption metrics, and collaborate with sales and product teams to improve client experiences.
Highlights
- Manage and develop a team of 5-7 Partner Success Specialists.
- Refine and manage onboarding and implementation processes for smaller customers to enhance success and satisfaction.
- Monitor customer adoption metrics and develop strategies to reduce churn and increase retention.
- Collaborate with sales, support, and development teams to manage accounts and improve product based on customer feedback.
- Provide high-level customer support and communication, including issue de-escalation.
- Preferred experience with Teaching Strategies products and services.
- 2-4 years of experience in customer support, success, educational leadership, onboarding/implementation, or account management; and managing teams.
- Bachelor’s degree in business, education, or related field required.
- Experience with Salesforce, ChurnZero, or similar CRM tools is highly desired.
- Strong organizational, analytical, communication, and presentation skills required.
- Competitive compensation package with benefits including equity program, health insurance, 401k match, flexible work, unlimited PTO, parental leave, tuition assistance, and professional development opportunities.
Manager, Partner Success--Team East (Remote) Full Description
Join a working family that is dedicated to the mission of the work we do!
Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.
Position Overview
The Partner Success team's mission is to provide world-class experience for our customers. The team is responsible for building and delivering best-in-class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Manager of Partner Success to manage our East Coast Partner Success Specialists.[KS1] This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies, particularly for our high volume of smaller customers. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. This position involves managing 5-7 Partner Success Specialists in a fast-paced, high energy, ever-changing environment where customer success and retention is the main goal.
Similar Jobs
Manager, Partner Success--Onboarding Team (Remote)
Teaching Strategies
🇺🇸 Remote - US
Advanced Specialist, Customer Success
Pearson
🇺🇸 Remote - US
Senior Manager, Partner Success--Strategic Accounts (Remote)
Teaching Strategies
🇺🇸 Remote - US
Associate Account Manager
Wayside Publishing
🇺🇸 Remote - US
Senior Manager, Customer Success
Handshake
🇺🇸 San Francisco, CA
