Teaching Strategies
Senior Manager, Partner Success--Strategic Accounts (Remote)
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Edtech.com's Summary
Teaching Strategies, LLC is hiring a Senior Manager, Partner Success--Strategic Accounts. This role involves managing a nationwide team of 5-7 Strategic Partner Success Managers, redefining scalable client journey processes, and driving customer success and retention through proactive onboarding, adoption strategies, and collaboration with sales and product teams.
Highlights
- Manage and develop 5-7 Partner Success Specialists nationwide.
- Refine implementation and onboarding processes to support smaller customers' success.
- Anticipate customer needs and iterate on onboarding strategies.
- Utilize data-driven approaches to track customer adoption and usage metrics.
- Identify churn risks and develop plans to increase customer retention.
- Collaborate with sales, support, and development teams to improve client experiences and products.
- Provide high-level customer support and issue de-escalation.
- Required: Bachelor's degree in business, education, or related field and 2-4 years managing teams in customer success or related fields.
- Experience with Salesforce, ChurnZero, or similar CRM highly desired.
- Competitive compensation with benefits including equity program, health insurance, 401k match, flexible work environment, unlimited PTO, parental leave, tuition assistance, and professional development opportunities.
Senior Manager, Partner Success--Strategic Accounts (Remote) Full Description
Join a working family that is dedicated to the mission of the work we do!
Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.
Position Overview
The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Senior Manager of Partner Success to manage our nationwide team of Strategic Partner Success Managers. This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies, particularly for our high volume of smaller customers. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. This position involves managing 5-7 Partner Success Managers in a fast-paced, high energy, ever-changing environment where customer success and retention is the main goal.
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