Edtech.com's Summary

Elsevier is hiring a Manager, Sales Development. The role involves leading and coaching a team of Sales Development Representatives to achieve key performance indicators, optimizing outreach strategies, and collaborating with cross-functional teams to enhance sales effectiveness and pipeline quality.

Highlights

Lead, mentor, and coach a distributed Sales Development Representative team to exceed KPIs.
Drive a culture of performance, learning, and innovation within the team.
Monitor and optimize outreach strategies targeting higher education and research personas.
Track productivity and performance trends; recommend and implement improvements.
Collaborate cross-functionally with Sales, Marketing, and Product teams to ensure pipeline quality.
Evaluate and improve sales tools and processes including Salesforce, Outreach, Gong, and ZoomInfo.
Champion operational excellence in CRM use, reporting, and forecasting.
Support hiring, onboarding, and training of new SDR team members.
Proven experience managing Inside Sales or SDR/BDR teams and strong coaching skills are required.
Experience in higher education or research sectors and working in international matrix organizations is valued.

Manager, Sales Development Full Description

Manager, Sales Development

Ohio

New York

Full time

Sales Development Manager

Do you have experience managing Sales or Business Development Representative teams?

Would you like to drive a culture of performance, learning, and innovation within a team?

About our Team

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.

About the Role

As Sales Development Manager, you will be responsible for leading a team of Sales Development Representatives across multiple regions. You will coach, support, and develop your team to meet their goals and align with strategic business priorities. You’ll also assess current outreach strategies, tools, and workflows — recommending and implementing improvements to boost efficiency, productivity, and impact.

You will be a key player in shaping the future of Sales Development Representatives (SDR's) at Elsevier, from performance management and training to tool optimization, team structure, and culture.

Responsibilities

Leading, mentoring, and coaching a distributed team of SDRs to achieve and exceed KPIs (key performance indicators).
Driving a culture of performance, learning, and innovation within the team.
Monitoring and optimizing SDR outreach strategies to ensure effective engagement across key personas in higher education and research.
Tracking productivity, conversion, and performance trends, and recommend improvements.
Collaborating cross-functionally with Sales, Marketing, and Product to ensure alignment and pipeline quality.
Evaluating current tools and processes, and lead or advise on improvements and new technologies.
Championing operational consistency and excellence in CRM use, reporting, and forecasting.
Promoting continuous learning on industry trends, buyer personas, and value propositions
Supporting hiring, onboarding, and training of new SDR team members.

Requirements

Have proven experience managing or leading an Inside Sales or SDR/Business Development Representative (BDR) team.
Display exceptional coaching skills and a track record of growing and developing people.
Experience with higher education, academic libraries, or research organizations is a valued.
Have familiarity with sales tech tools such as Salesforce, Outreach, Gong, ZoomInfo, etc.
Are a strategic thinker with an operational discipline and analytical mindset.
Display resiliency, goal-oriented action, and comfortability with driving change.
Have excellent communication and stakeholder management skills across global teams.
Experience and comfortabiliy working in an international matrix organization.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health plan benefits
Employee Assistance Program
Retirement Benefits
Various Leave Programs
Educational Assistance
Disability, Life and Accidental Death Insurance
Paid Vacation
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Original Job Description