Manager, Student Services

Edtech.com's Summary

The University of Utah is hiring a Manager, Student Services (Career Coach) at the David Eccles School of Business. This role involves educating and guiding business students through their transition from academic life to employment by managing a student portfolio, coordinating between students, employers, and university departments, and designing career development workshops.

Highlights

Proactively support a specialized caseload of students including career coaching and decision-making guidance.
Assist students with resume preparation, interview practice, and negotiation skills.
Design and present workshops on employment and job search skills.
Use platforms such as Salesforce, Excel, Qualtrics, Acuity, 12Twenty, and Handshake for student and colleague interaction.
Maintain accurate data and produce reports on job placements, salaries, and recruitment activities.
Collaborate with employer relationship managers on events and projects.
Bachelor’s degree or equivalent, plus four to six years of progressive management experience required; Master’s preferred.
Preferred experience includes career counseling, business or related fields, and knowledge of CRMs like Salesforce.
Compensation range: $55,000 to $60,000 annually.
Works within Academic Affairs under Business Career Services department supporting business students.

Manager, Student Services Full Description

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Announcement

Details

Open Date	09/26/2025
Requisition Number	PRN42913B
Job Title	Manager, Student Services
Working Title	Career Coach
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday-Friday 9:00am-5:00pm This is a student supporting role, so work is in person and on-campus. Occasional events and workshop participation outside of normal office hours on nights and weekends.
VP Area	Academic Affairs
Department	01424 - Business Career Services
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$55,000-$60,000
Close Date	12/26/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary	The David Eccles School of Business is seeking qualified applicants for a Career Coach working with business students. A Career Coach educates, guides, and prepares students for the transition from an academic environment to employment by proactively managing a portfolio of students and coordinating activities between students, employers, and U of U departments. A coach also designs and conducts workshops on career and professional development topics. The ideal candidate is passionate about student success, comfortable with change and innovation, is collaborative, has a strong customer service orientation, a desire to succeed in high career outcome metrics, and a strong level of professionalism. Coaches must solve complex problems which relate to coaching individual students who come from a wide variety of backgrounds. These individuals are making life-changing choices. Promoting belonging, plus building rapport and relationships are an important part of our coaching approach. Each coach must be knowledgeable of ethical standards for hiring and recruiting. Our office follows the standards of the National Association of Colleges and Employers and MBA CSEA. Why should you work on our team? · The chance to impact the lives of hundreds of students each year. · A supportive and collaborative office culture. Our office norms are based on positive team culture, pro-active student outreach, empowered outcomes, growth mindsets and intentional communication. · 14.2% employer retirement contribution in addition to employee contributions (automatic and immediately vested) · Paid parental leave (in addition to FMLA) · 11 paid holidays per year plus vacation accruals each month · Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system · Tuition reduction for employees and family members · Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available · Free public transportation pass (see here for more information) And many other community benefits like access to Red Butte Garden, UMFA, and Natural History Museum.
Responsibilities	1. Pro-actively call, follow up and support specialized caseload of students. 2. Coach students in the discovery and decision-making process of selecting a career. Guides students through self-assessments, identifies available resources and assists students with career research. 3. Assists students with preparing resumes, practicing for interviews, and high level negotiation skills. 4. Presents skill building workshops to prepare students on aspects of the employment and job search process. 5. Utilizes department platforms such as Salesforce, Excel, Qualtrics, Acuity, 12Twenty,and Handshake in working with students and colleagues. 6. Maintains accurate data and produces statistical reports on job placement, salaries, recruitment activities, and other information with strong detail and organizational skills. 7. Team player who facilitates cooperative and collaborative community and institutional relationships. 8. Collaborate with employer relationship managers to plan events, case competitions, site visits, and other projects. 9. Applicants must demonstrate the ability to perform the essential functions of the job as outlined in the position description. Other duties as assigned. Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	Master’s degree in Business, Counseling, Human Resources, or a related field. 3+ years of occupational or career counseling experience Professional experience working in business, tech, consulting, or other related field Exposure to coaching and mentoring students in business careers Ability to resolve complex issues both autonomously and through collaborative teamwork Knowledge and exposure to CRMs like Salesforce, comfortable with technology and quick to learn new tools.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Manager, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	09/26/2025
Requisition Number	PRN42913B
Job Title	Manager, Student Services
Working Title	Career Coach
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday-Friday 9:00am-5:00pm This is a student supporting role, so work is in person and on-campus. Occasional events and workshop participation outside of normal office hours on nights and weekends.
VP Area	Academic Affairs
Department	01424 - Business Career Services
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$55,000-$60,000
Close Date	12/26/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary	The David Eccles School of Business is seeking qualified applicants for a Career Coach working with business students. A Career Coach educates, guides, and prepares students for the transition from an academic environment to employment by proactively managing a portfolio of students and coordinating activities between students, employers, and U of U departments. A coach also designs and conducts workshops on career and professional development topics. The ideal candidate is passionate about student success, comfortable with change and innovation, is collaborative, has a strong customer service orientation, a desire to succeed in high career outcome metrics, and a strong level of professionalism. Coaches must solve complex problems which relate to coaching individual students who come from a wide variety of backgrounds. These individuals are making life-changing choices. Promoting belonging, plus building rapport and relationships are an important part of our coaching approach. Each coach must be knowledgeable of ethical standards for hiring and recruiting. Our office follows the standards of the National Association of Colleges and Employers and MBA CSEA. Why should you work on our team? · The chance to impact the lives of hundreds of students each year. · A supportive and collaborative office culture. Our office norms are based on positive team culture, pro-active student outreach, empowered outcomes, growth mindsets and intentional communication. · 14.2% employer retirement contribution in addition to employee contributions (automatic and immediately vested) · Paid parental leave (in addition to FMLA) · 11 paid holidays per year plus vacation accruals each month · Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system · Tuition reduction for employees and family members · Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available · Free public transportation pass (see here for more information) And many other community benefits like access to Red Butte Garden, UMFA, and Natural History Museum.
Responsibilities	1. Pro-actively call, follow up and support specialized caseload of students. 2. Coach students in the discovery and decision-making process of selecting a career. Guides students through self-assessments, identifies available resources and assists students with career research. 3. Assists students with preparing resumes, practicing for interviews, and high level negotiation skills. 4. Presents skill building workshops to prepare students on aspects of the employment and job search process. 5. Utilizes department platforms such as Salesforce, Excel, Qualtrics, Acuity, 12Twenty,and Handshake in working with students and colleagues. 6. Maintains accurate data and produces statistical reports on job placement, salaries, recruitment activities, and other information with strong detail and organizational skills. 7. Team player who facilitates cooperative and collaborative community and institutional relationships. 8. Collaborate with employer relationship managers to plan events, case competitions, site visits, and other projects. 9. Applicants must demonstrate the ability to perform the essential functions of the job as outlined in the position description. Other duties as assigned. Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	Master’s degree in Business, Counseling, Human Resources, or a related field. 3+ years of occupational or career counseling experience Professional experience working in business, tech, consulting, or other related field Exposure to coaching and mentoring students in business careers Ability to resolve complex issues both autonomously and through collaborative teamwork Knowledge and exposure to CRMs like Salesforce, comfortable with technology and quick to learn new tools.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Manager, Student Services

Edtech.com's Summary

Manager, Student Services Full Description

Associate Director - Academic & Bar Success

Vice President of Academic and Student Affairs

Academic Advisor I

ANSEP K-8 Program Facilitator

ANSEP K-8 Assistant Director