Student Success Coach

Edtech.com's Summary

Shepherd University is hiring a Student Success Coach to support students transitioning from high school to college. The coach will conduct regular meetings with students, create personalized plans for success, and guide them in utilizing campus resources to overcome barriers and complete their degrees.

Highlights

Support cohort-based programs such as the Shepherd Success Academy, academic probation students, and student athlete support.
Manage an assigned cohort with weekly individual meetings to develop learning, life strategies, and financial literacy skills.
Assist students in time management, stress management, goal setting, study plans, and test preparation.
Collaborate with university stakeholders to improve access to institutional resources and student support.
Oversee planning and operations of Orientation and New Student Programs including registration days, convocation, and summer programming.
Hire, train, and supervise Orientation Peer Leaders (A-Team).
Collect and track data related to Student Success Center programs.
Master’s degree required.
Preferred qualifications include knowledge of academic services, student development theory, advising/coaching experience, and ability to work with various student populations.
Position is in the Student Affairs department with a pay grade of 4 and is non-exempt.

Student Success Coach Full Description

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Posting Details

Posting Information

Posting Number	S361P
Working Title	Student Success Coach
FLSA	Non-Exempt
Pay Grade	4
Advertised Salary
Position Status
Appointment Length
Department	Student Affairs
Job Summary/Basic Function	The Student Success Coach will assist student’s transition from high school to college through regular meetings utilizing a curriculum focused on addressing typical hindrances to successful completion of a college degree. The coach will create a personalized plan for success for each student and will guide students through the campus resources available to them.
Minimum Qualifications	Master’s degree required.
Preferred Qualifications	Demonstrated knowledge of best practices related to the delivery of academic services for various student populations. Comfortability navigating, communicating, and building rapport with faculty, staff, and University leaders. Understanding student support measures, including student development theory, best practices in advising and coaching, and how to apply these to the changing higher education landscape. Experience advising/coaching students in the academic setting. Experience working with students, including but not limited to, first-year students, non-traditional students, students at-risk of academic probation, student athletes, and more.
Posting Date	11/13/2025
Close Date
Special Instructions Summary	Appointment to this position will be contingent upon a satisfactory background check. We believe in work-life balance and keeping time for things we love outside our work. Shepherd University offers generous employee benefits, including: o 13 paid holidays o 15 days annual leave (vacation) per year o 18 sick days per year and the flexibility to use that time to care for immediate family members o Wide range of health insurance and other benefits o 401(a) retirement savings with 6% contribution match; eligibility to continue health insurance post-retirement, and other retiree perks o Tuition waivers for employees and their dependents

Job Duties

Description of Job Duties	Support of cohort-based support programs, including but not limited to the Shepherd Success Academy, academic probation students, student athlete support, nontraditionally aged students, and more; will meet with students on a walk-in/as needed basis. Manages an assigned cohort of Shepherd Success Academy students meeting individually, weekly with each student in their assigned cohort; develop learning/life strategies and financial literacy skills that promote student success. Utilize understanding of individual learning styles and other student success skills and strategies; assist students in developing skills in time and stress management, goal setting, creation of study plans, and test preparation. Develop relationships and work collaboratively with key University stakeholders and constituent groups to provide easy access to and an understanding of institutional resources; provide assistance and guidance to students to overcome barriers, and foster a spirit of engagement, encouragement, and support Oversee and manage planning and operations of all Orientation and New Student Programs alongside campus partners, primarily during the Spring semester and summer months. Orientation and New Student Program events and initiatives include but are not limited to: new student registration days, new student welcome and convocation, Rising LEADERS program, Shepherd LEADS program, ongoing summer programming, hiring, training, and supervision of A-Team Orientation Peer Leaders. Foster the development of critical and creative thinking skills, problem solving, learning strategies, and inter- and intra-personal skills to result in improved success in and outside of the classroom, and create more connections to the campus community. Assist in data collection and tracking for Student Success Center programs. Provide oversight of all Orientation initiatives and other on boarding/new student programming activities. Serve on relevant committees as assigned by supervisor Other duties as assigned

Description of Job Duties

Support of cohort-based support programs, including but not limited to the Shepherd Success Academy, academic probation students, student athlete support, nontraditionally aged students, and more; will meet with students on a walk-in/as needed basis.

Manages an assigned cohort of Shepherd Success Academy students meeting individually, weekly with each student in their assigned cohort; develop learning/life strategies and financial literacy skills that promote student success.

Utilize understanding of individual learning styles and other student success skills and strategies; assist students in developing skills in time and stress management, goal setting, creation of study plans, and test preparation.

Develop relationships and work collaboratively with key University stakeholders and constituent groups to provide easy access to and an understanding of institutional resources; provide assistance and guidance to students to overcome barriers, and foster a spirit of engagement, encouragement, and support

Oversee and manage planning and operations of all Orientation and New Student Programs alongside campus partners, primarily during the Spring semester and summer months. Orientation and New Student Program events and initiatives include but are not limited to: new student registration days, new student welcome and convocation, Rising LEADERS program, Shepherd LEADS program, ongoing summer programming, hiring, training, and supervision of A-Team Orientation Peer Leaders.

Foster the development of critical and creative thinking skills, problem solving, learning strategies, and inter- and intra-personal skills to result in improved success in and outside of the classroom, and create more connections to the campus community.

Assist in data collection and tracking for Student Success Center programs.

Provide oversight of all Orientation initiatives and other on boarding/new student programming activities.

Serve on relevant committees as assigned by supervisor

Other duties as assigned

Supplemental Questions

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Documents Needed to Apply

Required Documents

Resume
Cover Letter
List of Professional References

Optional Documents

VISIT 301 N KING ST, SHEPHERDSTOWN, WV 25443

MAIL P.O. BOX 5000, SHEPHERDSTOWN, WV 25443

CALL 304.876.5000

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Original Job Description