Manager, Student Services

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Manager, Student Services

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 Details 

Open Date  | 06/04/2025
Requisition Number  | PRN42103B
Job Title  | Manager, Student Services
Working Title  | Manager, Admissions
Job Grade  | E
FLSA Code  | Administrative
Patient Sensitive Job Code?  | No
Standard Hours per Week  | 40
Full Time or Part Time?  | Full Time
Shift  | Day
Work Schedule Summary  | Monday – Friday, business hours. Hybrid work arrangements are available. This position is located at 25 S 2000 E Salt Lake City, UT 84112.
VP Area  | U of U Health - Academics
Department  | 01468 - SOM Admissions
Location  | Campus
City  | Salt Lake City, UT
Type of Recruitment  | External Posting
Pay Rate Range  | $54,000 – 55,000/annually
Close Date  | 08/04/2025
Priority Review Date (Note - Posting may close at any time)  | 06/22/2025
Job Summary  | The Spencer Fox Eccles School of Medicine at the University of Utah Office of Admissions looks forward to welcoming its Manager of Admissions Process. This key role requires a strategic problem solver and forward thinker to lead all aspects of the Admissions process. This entails planning, implementation, evaluation, and overall administration of the admissions application screening process, interview process, and scholarship oversight.  A successful applicant will excel in connecting with others and exhibit strengths in customer service and problem-solving. While formal training and mentorship are provided, we value lifelong learning and seek candidates with a demonstrated ability to learn independently. Applicants must be detail-oriented, and comfortable with large, complex data sets, and pride themselves on high-quality deliverables. The ideal candidate is a self-starter, able to work independently, reliable, and possesses excellent organizational and customer service skills. Our generous University of Utah Employee Benefits Package includes but is not limited to: health care and dental plan options, tuition reduction, UTA pass (Bus, TRAX, & FrontRunner), paid holidays, paid vacation and sick leave time, employer and employee paid retirement, and more! *We strongly encourage individuals not to apply if they or a household/family member are applying to medical school. If invited for an interview, be prepared to discuss your future plans and those of your household/family members.
Responsibilities  | Guide the workflow of AMCAS data to internal CRM (AMP) for application processing, ensuring accurate and timely data integration, troubleshooting system issues, and collaborating with technical and admissions staff to optimize application processing efficiency. Recruit and retain 5+ Dean’s Office staff members to serve on the application screening committee, fostering engagement through clear expectations, training, and ongoing support, and promoting collaboration between Admissions and Dean’s Office personnel. Manage the screening pools and workload of the application screening committee, ensuring equitable distribution of applications, monitoring progress to meet deadlines, and maintaining high standards for consistency and quality in the applicant review process. Lead the Interview Invite Sub-Committee, facilitating discussions on applicant review and selection, coordinating meeting logistics, and ensuring timely and data-informed decisions on interview invitations. Serve as the essential point of contact, managing all logistics for MD, MSTP, SUMRC Interview Days, which occur annually from September-December with the Associate Director to develop and monitor the interview season calendar and overseeing communications among the admissions team, interview subcommittee members, and applicants (January-June). Oversee and analyze Interview Day data (September-April), preparing proposals, reports, protocols, presentations, publications, and progress updates, with the ability to pivot as needed to meet MD program goals. Manage the logistics of the interview assessment process, including both Multiple Mini Interviews (MMI) and Traditional Interviews, by leading rubric scoring design, implementation, and related work groups. Lead the Interview Committee of 100+ faculty, students, and community volunteers, overseeing their recruitment, training and support before and during Interview Days annually from March-April. Facilitate post-Interview Day surveys to benchmark experiences of committee members, Dean’s Office staff, and applicants, aiming to enhance the Interview Day process for the next cycle. Manage and maintain Admissions Scholarship policies and programs, ensuring compliance with regulations and attend all regularly scheduled scholarship meetings. Collaborate across teams to coordinate financial aid communication plan and manage scholarship awards from various Dean’s Office departments. Represent the Office of Admissions and collaborate with campus and community partners to enhance the applicant experience and promote existing and new programs and/or policies. Participate in Admissions, Health Sciences, and University-wide committees as assigned to establish customer service standards, administrative plans, and policies. Liaise with organizations on national and regional evidence-based practices, data collection, and collaboration opportunities. May involve serving on regional and national committees, preparing scholarly work with colleagues, and sharing best practices at conferences. Attend local, state, and national AAMC and related conferences to stay current on industry best practices. Initiate self-directed learning via webinars, teleconferences, academic journals, and other sources and promote these opportunities to the Admissions Staff. Other duties as assigned.
Disclaimer
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Duties may expand based on the growing needs of the Mission-Driven MD program. Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.
Minimum Qualifications  | Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences  | Master’s Degree in a related field strongly preferred. Demonstrate management skills to effectively lead multiple committees. Comprehensive understanding of confidentiality, holistic review, and integrity in the admissions process, along with expertise in medical education admissions practices, application evaluations, and testing methods, to effectively analyze, plan, and provide recommendations to leadership. Strong analytical, problem-solving, systems thinking, and project management skills, along with personnel management experience. Skilled in working with databases and online CRM platforms, with extensive experience in program development and outcome assessment; strong proficiency in data reporting and compliance, and expertise in mining and maintaining historical data. Ability to work independently and collaboratively, anticipate issues, and make data-informed decisions is essential. Must be proficient in making daily operational decisions to ensure compliance of current regulations and guidelines. This position requires strong organizational skills along with excellent interpersonal and communication skills, both verbally and in writing.
Type  | Benefited Staff
Special Instructions Summary  |
Additional Information  | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

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 University Human Resource Management 
 250 East 200 South, Suite 125 Salt Lake City, UT 84111
 Contact us: (801) 581-2169 By Email: employment@utah.edu 

 

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