Edtech.com's Summary

WGU is hiring a Manager, Training and Business Transformation to lead a team of trainers and change managers in delivering effective training and managing change initiatives across the university. The role involves overseeing training content organization, applying change management methodologies including Prosci ADKAR, and collaborating with leadership to align priorities and improve employee performance.

Highlights

Lead a team of trainers and change managers to execute university-wide training and change initiatives.
Manage training materials and knowledge accessibility via LMS for students and staff.
Apply Prosci ADKAR change management framework to plan and implement change strategies.
Analyze performance gaps and develop learning initiatives to enhance employee skills.
Collaborate with enrollment and university leadership to align training goals with organizational objectives.
Require expertise in training best practices, eLearning authoring, LMS management, and Agile project management.
Experience with Canva, Adobe Suite, ServiceNow, Microsoft Projects, and collaborative tools like Webex and Teams preferred.
Minimum 5 years of related training and change experience with 3 years in management or leadership.
Bachelor’s degree or equivalent experience required; advanced degrees in related fields preferred.
Compensation range is $75,900 to $125,300 annually, with eligibility for comprehensive benefits and paid leave.

Manager, Training and Business Transformation Full Description

Manager, Training and Business Transformation

Home Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Management_Executive 605Pay Range: $75,900.00 - $125,300.00

Job Description

Responsibilities

Leads a team of trainers and change managers to execute on department and university initiatives
Identifies and prioritizes the efforts of training and knowledge management personnel to deliver effective training for the Enrollment Department and the University.
Leads and coaches a team of trainers and change managers to execute on department and university initiatives
Manages the organization, storage, and accessibility of training and knowledge materials in LMS for students and staff.
Maintains a deep understanding of organizational needs, technical requirements, and quality standards that impact overall employee performance within their focus area.
Analyzes performance gaps and identifies opportunities for learning and development initiatives to address skill deficiencies and enhance employee performance.
Researches and educates self and team on the newest technologies and methodologies for improving training and change delivery.
Plans and delivers key training and change initiatives; meets deadlines and project goals.
Apply structured change management methodology and lead change management activities as defined within the Prosci ADKAR change management framework.
Responsible for the execution of change management strategies, achievement of change management deliverables, and KPIs.
Works closely with Enrollment and University leadership to ensure efforts, priorities, and messaging are aligned with broader University goals.
Applies knowledge, training, change management, and communication skills when handling complex issues while empowering the team to do the same.
Ability to quickly learn systems from diverse areas (Marketing, EdTech, Admissions, Readmissions, etc.) to deliver training materials for many specific roles.
Collaborate with WGU’s P&T Training and Development Team to align training methodologies as an active Training Center of Excellence leader. Measures, reports, and responds with training and change initiatives on employee adoption of new technologies, processes, etc.
Other duties as assigned

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

Strong knowledge of training best practices, curriculum, instruction & design principles and methodologies, eLearning authoring, and LMS management.
Strong knowledge of how people go through change and the change process; experience with Prosci ADKAR.
Demonstrated understanding of change management theory/techniques and the demonstrated ability to implement across matrixed organization.
Demonstrated understanding of Agile Project Management.
Ability to create and report on performance and other metrics.
Knowledge and experience with technology integrations.
Dynamic interpersonal skills, working effectively with departments across the university.
Ability to manage multiple, concurrent projects with urgency and accuracy.
Track record of delivering training and change materials ahead of future deployment.
Shows a willingness to be innovative and take risks that promote successful learning outcomes.
Engages in creative problem-solving to lead and drive continuous improvement.
Adapts quickly to shifting priorities, driving progress and guiding teams through change with clarity and focus.

Education

Bachelor’s degree or equivalent.

Experience

5 + years of related training & change experience.
3 + years in a management or leadership role.
Requires broad management knowledge to lead the department. Generally, has advanced level knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the University.
Experience with Canva, Adobe Suite, or other media/LMS creation tools.

Preferred Qualifications:

Bachelor's degree in Instructional Design and Technology, Adult Education, Human Resource Development, Organizational Psychology, or related field.
Experience with ServiceNow, Microsoft Projects, or other IT incident management software.
Experience with Webex, Teams, or other collaborative tools.
Experience managing a remote team.
Prosci Certified or equivalent (ACMP, CCMP)

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

#LI-MP1

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description

Manager, Training and Business Transformation

Home Office

Full time

Job Description

Responsibilities

Leads a team of trainers and change managers to execute on department and university initiatives
Identifies and prioritizes the efforts of training and knowledge management personnel to deliver effective training for the Enrollment Department and the University.
Leads and coaches a team of trainers and change managers to execute on department and university initiatives
Manages the organization, storage, and accessibility of training and knowledge materials in LMS for students and staff.
Maintains a deep understanding of organizational needs, technical requirements, and quality standards that impact overall employee performance within their focus area.
Analyzes performance gaps and identifies opportunities for learning and development initiatives to address skill deficiencies and enhance employee performance.
Researches and educates self and team on the newest technologies and methodologies for improving training and change delivery.
Plans and delivers key training and change initiatives; meets deadlines and project goals.
Apply structured change management methodology and lead change management activities as defined within the Prosci ADKAR change management framework.
Responsible for the execution of change management strategies, achievement of change management deliverables, and KPIs.
Works closely with Enrollment and University leadership to ensure efforts, priorities, and messaging are aligned with broader University goals.
Applies knowledge, training, change management, and communication skills when handling complex issues while empowering the team to do the same.
Ability to quickly learn systems from diverse areas (Marketing, EdTech, Admissions, Readmissions, etc.) to deliver training materials for many specific roles.
Collaborate with WGU’s P&T Training and Development Team to align training methodologies as an active Training Center of Excellence leader. Measures, reports, and responds with training and change initiatives on employee adoption of new technologies, processes, etc.
Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities

Strong knowledge of training best practices, curriculum, instruction & design principles and methodologies, eLearning authoring, and LMS management.
Strong knowledge of how people go through change and the change process; experience with Prosci ADKAR.
Demonstrated understanding of change management theory/techniques and the demonstrated ability to implement across matrixed organization.
Demonstrated understanding of Agile Project Management.
Ability to create and report on performance and other metrics.
Knowledge and experience with technology integrations.
Dynamic interpersonal skills, working effectively with departments across the university.
Ability to manage multiple, concurrent projects with urgency and accuracy.
Track record of delivering training and change materials ahead of future deployment.
Shows a willingness to be innovative and take risks that promote successful learning outcomes.
Engages in creative problem-solving to lead and drive continuous improvement.
Adapts quickly to shifting priorities, driving progress and guiding teams through change with clarity and focus.

Education

Bachelor’s degree or equivalent.

Experience

5 + years of related training & change experience.
3 + years in a management or leadership role.
Requires broad management knowledge to lead the department. Generally, has advanced level knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the University.
Experience with Canva, Adobe Suite, or other media/LMS creation tools.

Preferred Qualifications:

Bachelor's degree in Instructional Design and Technology, Adult Education, Human Resource Development, Organizational Psychology, or related field.
Experience with ServiceNow, Microsoft Projects, or other IT incident management software.
Experience with Webex, Teams, or other collaborative tools.
Experience managing a remote team.
Prosci Certified or equivalent (ACMP, CCMP)

Experience in lieu of education

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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Manager, Training and Business Transformation

Edtech.com's Summary

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