Edtech.com's Summary

WGU is hiring a Manager, Web Operations. The role requires leading a team of web specialists and supervisors, supporting content managers, and collaborating with cross-functional partners to enhance website performance. Responsibilities include defining content strategy, innovating website functionality, and ensuring timely updates.

Highlights

Lead web specialists and supervisors.
Support and innovate website content distribution.
Salary range: $91,800.00 - $151,400.00.
Bachelor’s degree and 5 years of website operations management required.
Experience with CMS, A/B testing, databases, and analytics needed.
Potential for bonuses; offers comprehensive benefits including health coverage and retirement plan.
Preferred experience with AEM and Adobe Analytics.
Eligible for flexible paid time off and parental leave.

Manager, Web Operations Full Description

Manager, Web Operations, Salt Lake City, UT

Salt Lake City Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Management_Executive 607Pay Range: $91,800.00 - $151,400.00

Job Description

Essential Functions and Responsibilities:

Act as the internal champion for the visitors to our websites, understand their goals and focus on ways to serve them better.
Support content managers and creative partners with innovative ways to launch campaigns through website distribution.
Inspire and Develop team members to achieve university and team goals.
Work with cross-functional partners across teams to identify ways to reach goals supported through the website.
Lead team of web specialists and supervisors.
Define the content strategy for web and strive for clear and concise content campaigns across applicable digital touch points.
Constantly monitor site performance to define enhancements that will improve performance toward goal achievement.
Create processes that ensure timely and accurate updates of content on site.
Strive for continual innovation in the operation and functionality of web tools.
Continual collaboration with conversion team to appropriately test changes and measure success.

Knowledge, Skill and Abilities:

Versatile: Able to take on multiple projects, in varying domains, while leading through regular change.
Enthusiastic: Ambassador for web operations, innovation and the students that we serve.
Customer/User Focus: Curious about how visitors to the website think/what they want and how to best serve them.
Learner: Passionate about partnering with researchers and SME’s to gain empathy for different audiences and produce solutions for the business.
Agility: Thrive in a fast-moving position that uses light-weight process to create impact.

Qualifications

Minimum Qualifications:

Bachelor’s degree
5 years of experience in managing website operations
Understanding of web platforms (Content Management Systems, Forms, A/B Testing Solutions, Databases, Analytics, etc.)
5 years of experience in web operations data analysis
Prior experience leading people, may be substituted for experience leading large, cross-functional or multi-departmental projects

Preferred Qualifications:

Experience with AEM and Adobe Analytics a plus

#LI-TK1

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description

Manager, Web Operations, Salt Lake City, UT

Salt Lake City Office

Full time

Job Description

Essential Functions and Responsibilities:

Act as the internal champion for the visitors to our websites, understand their goals and focus on ways to serve them better.
Support content managers and creative partners with innovative ways to launch campaigns through website distribution.
Inspire and Develop team members to achieve university and team goals.
Work with cross-functional partners across teams to identify ways to reach goals supported through the website.
Lead team of web specialists and supervisors.
Define the content strategy for web and strive for clear and concise content campaigns across applicable digital touch points.
Constantly monitor site performance to define enhancements that will improve performance toward goal achievement.
Create processes that ensure timely and accurate updates of content on site.
Strive for continual innovation in the operation and functionality of web tools.
Continual collaboration with conversion team to appropriately test changes and measure success.

Knowledge, Skill and Abilities:

Versatile: Able to take on multiple projects, in varying domains, while leading through regular change.
Enthusiastic: Ambassador for web operations, innovation and the students that we serve.
Customer/User Focus: Curious about how visitors to the website think/what they want and how to best serve them.
Learner: Passionate about partnering with researchers and SME’s to gain empathy for different audiences and produce solutions for the business.
Agility: Thrive in a fast-moving position that uses light-weight process to create impact.

Qualifications

Minimum Qualifications:

Bachelor’s degree
5 years of experience in managing website operations
Understanding of web platforms (Content Management Systems, Forms, A/B Testing Solutions, Databases, Analytics, etc.)
5 years of experience in web operations data analysis
Prior experience leading people, may be substituted for experience leading large, cross-functional or multi-departmental projects

Preferred Qualifications:

Experience with AEM and Adobe Analytics a plus

#LI-TK1

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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Manager, Web Operations

Edtech.com's Summary

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