Frontline Education
Medicaid Client Manager II
🇺🇸
Remote - US
🕑
Full-Time
💰
$60K - $75K
💻
Other
🗓️
February 18th, 2026
Edtech.com's Summary
Frontline Education is hiring a Medicaid Client Manager II. The role involves building strong client relationships, managing Medicaid revenue health, and guiding school districts through regulatory compliance to maximize Medicaid revenue. The position requires collaboration with internal teams and clients to analyze claims, support audits, and drive client success and revenue growth.
Highlights
- Build and maintain trusted relationships with clients across multiple organizational levels.
- Execute key account strategies and monitor Medicaid revenue health within assigned portfolios.
- Consult on Medicaid revenue opportunities and communicate regulatory updates clearly.
- Analyze denied claims and support proper adjudication in partnership with internal teams.
- Provide detailed analyses of provider documentation and support clients during audits.
- Manage client retention, renewal, and identify upsell opportunities to grow solutions.
- Requires proficiency in financial analysis using Excel and proprietary reporting tools.
- Preferred bachelor's degree and experience engaging senior stakeholders.
- Must be able to travel up to 30%, including extended company meetings.
- Compensation range between $60,000 and $75,000 with comprehensive benefits package.
Medicaid Client Manager II Full Description
Medicaid Client Manager II
Location: United States
Description
Medicaid Client Manager II
Location Remote with up to 30% travel, including periodic extended travel for company meetings
How you'll contribute to our mission
As a Medicaid Client Manager II, you play a vital role in helping school districts maximize Medicaid revenue while navigating complex regulatory environments with confidence. You’ll serve as a trusted partner to clients, strengthening relationships, guiding strategy, and ensuring Frontline Education delivers meaningful, measurable value that supports educators and the students they serve.
Through collaboration, insight, and thoughtful use of data and technology, your work directly supports school systems in sustaining critical services and programs.
How you'll drive success
- Build and maintain trusted relationships with clients, facilitating effective communication across multiple levels of their organizations
- Execute defined key account strategies on a quarterly and annual basis
- Monitor and manage Medicaid revenue health across an assigned client base or region
- Consult with clients on Medicaid revenue opportunities and identify areas for improvement
- Communicate regulatory updates clearly and in a timely manner
- Partner with internal claiming teams to analyze denied or pended claims and support proper adjudication
- Provide detailed analysis of provider documentation levels, claiming validations, and revenue impact
- Support clients during state or federal audits by ensuring all required documentation is supplied
- Maintain full retention and renewal across your assigned portfolio
- Identify and communicate upsell opportunities that support solution growth and expanded impact
- Encourage client participation in feedback channels such as product councils, user groups, and surveys
- Develop referenceable client accounts and document exemplar Medicaid revenue use cases
- Provide regulatory clarification and guidance related to administrative code interpretation
- Manage clients across up to five states, including at least one XL client per state
- Manage and grow client revenue while supporting long-term success
What you bring to help us grow
- Bachelor's degree preferred
- Ability to engage confidently with senior leaders and stakeholders within client organizations
- Strong relationship-building skills that foster trust, partnership, and long-term commitment
- Experience escalating client issues appropriately and collaborating cross-functionally to resolve them
- Thorough understanding of product functionality and user workflows to help clients optimize solutions
- Ability to execute client success plans aligned to strategic goals, risks, and performance metrics
- Proactive mindset that anticipates client needs and adapts to evolving priorities
- Experience gathering, documenting, and sharing client feedback to improve products and services
- Strong understanding of state and district standards, policies, and processes related to Medicaid
What you'll need to thrive
- Ability to present and explain financial analysis using Excel and proprietary reporting tools
- Capacity to translate business needs into clear problem statements for internal collaboration
- Experience executing end-to-end client engagement models
- Confidence handling escalation conversations and conflict resolution
- Strong prioritization and multitasking skills in complex or ambiguous environments
- Clear, effective written and verbal communication across diverse audiences
- Ability to work independently while staying aligned with broader team goals
- Written and spoken fluency in English
- Willingness to travel up to 30% of the time
Our Mission, Our People, Our Purpose
At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.
Compensation & Benefits
Frontline Education offers a compensation range of $60-75,000.00 and a comprehensive benefits package designed to support your health, well-being, and long-term success, including competitive compensation, personalized time off, learning opportunities, and robust health and financial benefits.
Inclusion, Belonging & Equal Opportunity
Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.
Interview Process & Data Privacy
As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring.
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