Mgr Information Technology (Salesforce)

Edtech.com's Summary

HMH is hiring a Manager of Information Technology (Salesforce). The role involves managing a team responsible for Salesforce application support and enhancement, collaborating with sales and revenue business units to align IT solutions with business goals, and overseeing project delivery and financials within the IT organization.

Highlights

Manage Salesforce Center of Excellence and lead a team of full-time and contract resources.
Collaborate with sales and revenue business units to understand IT needs and prioritize initiatives.
Work closely with Enterprise Architecture for tool assessment and redesign.
Define, prioritize, and sponsor IT programs and projects aligned with business objectives.
Maintain awareness of industry trends and recommend new or upgraded systems and technologies.
Manage financials for areas of responsibility within IT projects and operations.
Required skills include: Minimum 3 years as Salesforce Development lead, experience with agile methodologies, strong communication skills, leadership ability, and knowledge of IT service delivery and project management.
Preferred skills include technical Salesforce expertise, cross-functional collaboration, process improvement abilities, and conflict management.
Ability to travel up to 10% as needed.
The role supports business stakeholders across sales and revenue with a focus on technology solutions that enhance business performance.

Mgr Information Technology (Salesforce) Full Description

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. HMH Technology India Pvt. Ltd. is our technology and innovation arm in India focused on developing novel products and solutions using cutting-edge technology to better serve our clients globally. HMH aims to help employees grow as people, and not just as professionals. For more information, visit www.hmhco.com

The Information Technology organization is transforming to realize our mission: Become a leader in HMH's digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artiï¬cial intelligence to solve some of HMH's greatest operational business challenges.

Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers. We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will ï¬nd ways to work together, create a sense of community where it is safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together, and have fun together. As a team, we will lead HMH's digital transformation.

What you will do:

The Information Technology Manager builds and maintains strong relationships with technology and business stakeholders, acts as strategic advisor to the business area leadership, plans, budgets and works across the IT organization to ensure the delivery of IT projects and services to the business.

Responsible for managing a team of full time and contractor resources with a broad scope of applications, systems, and processes to support.

Duties & Responsibilities:

Duties & responsibilities include, but are not limited to, the following:

Collaborates with all sales and revenue business to understand IT requirements and priorities
Works very closely with the Enterprise Architecture team for the assessment of new tools or redesign of existing ones.
Deï¬nes, prioritizes, and sponsors program and project initiatives for the business
Communicates business needs with appropriate IT teams to gain alignment between business needs and technical capabilities

Manages SFDC Center of Excellence, oversees a team of full-time employees and contractors responsible for the ongoing maintenance and enhancements of the SFDC application stack
Maintains up-to-date awareness of the current and future directions of the industry and associated technologies, and, where appropriate, makes recommendations for implementation of new/upgraded systems and technologies
Monitors and manages ï¬nancials for areas of responsibility

What you will need:Required

Minimum of three years of proven working experience as a SalesForce Development lead
Minimum of three years of experience using agile methodologies, including lean and continuous improvement environments
Strong written, verbal and presentation skillsâable to communicate technology solutions to non-technical stakeholders by focusing on business outcomes and value
Self-starter and strong leader capable of organizing teams to deliver quality and timely solutions to our internal customers
Extensive knowledge of IT industry standard service delivery, operations, processes, standards, tools, and capabilities with a focus on applications and project management
Track record of developing and implementing IT system and process changes to improve business performance
Ability to travel up to 10% as needed.

Preferred

Strong preference for someone with technical know-how of SFDC
Ability to work across multiple functions / organizations and build trusted working relationships
Ability to learn and follow processes while also identifying opportunities for process improvement
Ability to handle conï¬ict and difficult situations

How We Work (Competencies)

Instills Trust
Values Differences
Focuses on Customers
Cultivates Innovation
Action Oriented

HMH Technology Private Limited is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://careers.hmhco.com/. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Original Job Description

What you will do:

Responsible for managing a team of full time and contractor resources with a broad scope of applications, systems, and processes to support.

Duties & Responsibilities:

Duties & responsibilities include, but are not limited to, the following:

Collaborates with all sales and revenue business to understand IT requirements and priorities
Works very closely with the Enterprise Architecture team for the assessment of new tools or redesign of existing ones.
Deï¬nes, prioritizes, and sponsors program and project initiatives for the business
Communicates business needs with appropriate IT teams to gain alignment between business needs and technical capabilities

Manages SFDC Center of Excellence, oversees a team of full-time employees and contractors responsible for the ongoing maintenance and enhancements of the SFDC application stack
Maintains up-to-date awareness of the current and future directions of the industry and associated technologies, and, where appropriate, makes recommendations for implementation of new/upgraded systems and technologies
Monitors and manages ï¬nancials for areas of responsibility

What you will need:Required

Minimum of three years of proven working experience as a SalesForce Development lead
Minimum of three years of experience using agile methodologies, including lean and continuous improvement environments
Strong written, verbal and presentation skillsâable to communicate technology solutions to non-technical stakeholders by focusing on business outcomes and value
Self-starter and strong leader capable of organizing teams to deliver quality and timely solutions to our internal customers
Extensive knowledge of IT industry standard service delivery, operations, processes, standards, tools, and capabilities with a focus on applications and project management
Track record of developing and implementing IT system and process changes to improve business performance
Ability to travel up to 10% as needed.

Preferred

Strong preference for someone with technical know-how of SFDC
Ability to work across multiple functions / organizations and build trusted working relationships
Ability to learn and follow processes while also identifying opportunities for process improvement
Ability to handle conï¬ict and difficult situations

How We Work (Competencies)

Instills Trust
Values Differences
Focuses on Customers
Cultivates Innovation
Action Oriented

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Mgr Information Technology (Salesforce)

Edtech.com's Summary

Mgr Information Technology (Salesforce) Full Description

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