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edtech.com
New Mexico State University logo

New Mexico State University

Mgr,Enterprise PC

🇺🇸 Las Cruces, NM

🕑 Full-Time

💰 $77K - $100K

💻 Information Technology

🗓️ June 2nd, 2025

ITIL

Edtech.com's Summary

NMSU is hiring a Mgr, Enterprise PC. This IT Service Center Manager will oversee campus-wide Help Desk operations and the technology rental program, ensuring efficient incident management and top-notch support for faculty, staff, and students by applying ITIL principles. The role requires collaboration with IT teams to enhance service effectiveness, maintain the IT Knowledge Base, and drive performance metrics.

Highlights

  • Lead campus-wide Help Desk and technology rental program.
  • Manage IT support using ITIL principles.
  • Collaborate with IT teams and stakeholders to improve service delivery.
  • Develop and maintain the NMSU IT Knowledge Base.
  • Required: Bachelor's degree and 5 years of related experience.
  • Preferred: ITIL certification and higher education experience.
  • Target Salary Range: $77,235.92 - $100,406.80 annually.

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