Texas State University
Navigator
🇺🇸
San Marcos, TX
🕑
Full-Time
💰
$3,554
per Month
💻
Other
🗓️
January 21st, 2026
Edtech.com's Summary
Texas State University is hiring a Navigator. This role involves working closely with students to guide them through admissions, financial aid, and payment processes, ensuring they receive personalized support from application through to enrollment and graduation. The Navigator will analyze and improve student service processes while collaborating across multiple campus departments.
Highlights
- Assist students and families with admissions, financial aid, and payment navigation in collaboration with several university offices.
- Engage with students daily through email, chat, online meetings, and phone calls to provide personalized support.
- Maintain confidentiality while navigating and documenting student information across multiple systems.
- Troubleshoot common technology and access issues and escalate as appropriate.
- Provide high-quality customer service representing Texas State University values.
- Required qualifications include customer service experience and exceptional interpersonal skills.
- Preferred qualifications include a bachelor's degree, strong communication abilities, problem-solving skills, proficiency with PC and student information systems, and bilingual Spanish is a plus.
- Monthly salary is $3,554.00.
- Must comply with university policies and undergo ongoing training on federal, state, and institutional regulations.
- Position may require occasional overnight travel and work beyond standard business hours during peak periods.
Navigator Full Description
Navigator
Please see Special Instructions for more details.
Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.
Posting Information
Posting Number | 2026263
Posting/Functional Title | Navigator
University Pay Plan Title | One Stop Navigator
Location | San Marcos
Department | TXST One Stop
Recruitment Type | Open Recruiting
Job Type | Full-Time
Funding Source | Permanent
Monthly Salary | 3554.00
Job Category | Non-Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position. | Customer service experience required Exceptional customer service and interpersonal skills
Preferred Qualifications | Bachelor’s Degree Highly proficient written and verbal communicator Proven ability to work independently and as a team Proven problem-solving and critical thinking skills Professional telephone etiquette Strong organizational skills Professional level use of English language Proficient with PC, student information systems, and customer relationship management systems Bilingual Spanish is a plus
Job Description | The Texas State One Stop works with the offices of Undergraduate Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.
The One Stop Navigator in the TXST One Stop will work closely with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication and customer service skills are essential to this position. Also critical to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.
Job Duties | Responsible for understanding and interpreting the needs of students and providing quality student service for all home office service areas Engage daily with students via email, chat, online meetings, calls, etc. Offer personalized customer service while representing Texas State and its values Navigate confidential student information across multiple systems Accurately document interactions with students Determine the quickest, most effective ways to answer student or parent questions Escalate queries and concerns as needed and appropriate Troubleshoot common issues with technology and student access Undergo ongoing training on federal, state, and institutional regulations, policies and procedures Ability to comply with university policies Ability to answer student and parent questions of considerable depth regarding the home offices and in the most effective and efficient manner possible Perform other duties as assigned
Additional Information to Applicants | Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.
Job Open Date | 01/20/2026
Job Close Date (posting closes at midnight) | 01/30/2026
Open Until Filled | No
Normal Work Days | Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start | 8:00AM
Normal Work Hours End | 5:00PM
Posting Notices |
Legal and Required Notices | Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions. Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications. Applicants must be authorized to work for any employer in the United States. The University will not sponsor or assume sponsorship of any candidate requiring a petition for a H1B employment visa.
Why Choose Texas State University? | Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:
Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.
At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html
Quick Link | https://jobs.hr.txstate.edu/postings/55575
Posting/Functional Title | Navigator
University Pay Plan Title | One Stop Navigator
Location | San Marcos
Department | TXST One Stop
Recruitment Type | Open Recruiting
Job Type | Full-Time
Funding Source | Permanent
Monthly Salary | 3554.00
Job Category | Non-Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position. | Customer service experience required Exceptional customer service and interpersonal skills
Preferred Qualifications | Bachelor’s Degree Highly proficient written and verbal communicator Proven ability to work independently and as a team Proven problem-solving and critical thinking skills Professional telephone etiquette Strong organizational skills Professional level use of English language Proficient with PC, student information systems, and customer relationship management systems Bilingual Spanish is a plus
Job Description | The Texas State One Stop works with the offices of Undergraduate Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.
The One Stop Navigator in the TXST One Stop will work closely with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication and customer service skills are essential to this position. Also critical to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.
Job Duties | Responsible for understanding and interpreting the needs of students and providing quality student service for all home office service areas Engage daily with students via email, chat, online meetings, calls, etc. Offer personalized customer service while representing Texas State and its values Navigate confidential student information across multiple systems Accurately document interactions with students Determine the quickest, most effective ways to answer student or parent questions Escalate queries and concerns as needed and appropriate Troubleshoot common issues with technology and student access Undergo ongoing training on federal, state, and institutional regulations, policies and procedures Ability to comply with university policies Ability to answer student and parent questions of considerable depth regarding the home offices and in the most effective and efficient manner possible Perform other duties as assigned
Additional Information to Applicants | Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.
Job Open Date | 01/20/2026
Job Close Date (posting closes at midnight) | 01/30/2026
Open Until Filled | No
Normal Work Days | Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start | 8:00AM
Normal Work Hours End | 5:00PM
Posting Notices |
Legal and Required Notices | Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions. Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications. Applicants must be authorized to work for any employer in the United States. The University will not sponsor or assume sponsorship of any candidate requiring a petition for a H1B employment visa.
Why Choose Texas State University? | Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:
Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.
At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html
Quick Link | https://jobs.hr.txstate.edu/postings/55575
Applicant Document
Required Documents
- Resume
- Cover Letter
- List of References
Optional Documents
- Letter of Recommendation #1
- DD 214/DD1300
Supplemental Questions
Required fields are indicated with an asterisk (*).
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