George Washington University
Student Program Associate, Families Programs
🇺🇸
Hybrid - Washington, DC
🕑
Full-Time
💰
$46K - $63K
💻
Other
🗓️
January 21st, 2026
CRM
Edtech.com's Summary
George Washington University is hiring a Student Program Associate, Families Programs. This role involves developing and coordinating family engagement programs, managing communications, supporting new family orientations, and collaborating with campus partners to enhance family and student connections. The associate also oversees student employees and helps administer a volunteer ambassador program while serving as a primary contact for families and supporters.
Highlights
- Develop and execute family engagement programming, including New Families Orientation and Alumni & Families Weekend.
- Lead communications efforts: annual plans, e-newsletters, marketing materials, webinar series, and portal management.
- Oversee and coach undergraduate student employees.
- Support and manage the Family Ambassador Volunteer Program, including recruitment and coordination.
- Partner with various campus units to develop intentional, outcomes-based programs.
- Serve as a primary contact for families, providing support and issue resolution via multiple communication platforms.
- Collaborate with Alumni Relations, University Advancement, Admissions, and others to advance student success.
- Required bachelor’s degree or equivalent experience; preferred experience in higher education student services and event management.
- Experience with CampusESP or similar CRM platforms preferred.
- Compensation range: $45,925.13 - $63,191.56 annually.
Student Program Associate, Families Programs Full Description
Student Program Associate, Families Programs
Please see Special Instructions for more details.
Employer will not sponsor for employment Visa status
Posting Details
I. JOB OVERVIEW
Job Description Summary: | The Division for Student Affairs (DSA) cultivates an inclusive community that supports connection, growth, and well-being for every student throughout their GW journey. Students are offered opportunities, services, and activities that promote connectedness, diversity, inclusion and belonging. The Student Affairs team is comprehensive and collaborative, and supports the mission to be academically rigorous and simultaneously student-centered.
Reporting to the Assistant Dean for Family Engagement, the Student Program Associate, Families Programs is responsible for supporting the goals and priorities of the Family Engagement team and Division for Student Affairs. This position supports the development and facilitation of New Families Orientation for families and supporters for new first-year and transfer students, serves as staff liaison to Orientation & Class Year Programs and other campus partners, develops and manages communications, and supports special programming efforts for GW families and supporters.
Position DescriptionDevelop, coordinate, and execute family engagement programming in collaboration with the Family Engagement team and campus partners to foster connection, enhance belonging, and support onboarding for GW families. Signature programming includes New Families Orientation, Alumni & Families Weekend, Family Advisory Council meetings, virtual webinars, and additional engagement programs. Lead unit-wide communications, including development and management of the annual communications plan; oversight of the GW Family Connections portal; production of a monthly e-newsletter to all GW families; creation of marketing materials and presentations; and planning and facilitation of a summer webinar series. Oversee undergraduate student employees by providing coaching and delegation of work. Support the Family Engagement team in the development, launch, and administration of a new Family Ambassador Volunteer Program. Responsibilities include designing and marketing the program; recruiting, training, and coordinating volunteers; establishing and maintaining a volunteer database; and managing ongoing communications to ensure sustained engagement and program effectiveness. Assist with outreach to external sponsors and vendors to support family engagement programming efforts. Partner with Orientation & Class Year Programs and other campus partners to develop intentional, outcomes-based programming that meets the needs of a diverse student and family population. Serve as a primary point of contact for GW families and supporters, providing timely support, guidance, and issue resolution via online communication platforms, email, and phone. Participate in Division-wide and University-wide initiatives, committees, and projects aligned with the mission and strategic priorities of the Division for Student Affairs. Collaborate with Alumni Relations, University Advancement, Admissions, and other partners to advance student success and strengthen family engagement efforts.
The position is based at GW’s Foggy Bottom Campus in Washington, DC. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Typical duties often are administrative in nature including tasks that are routine, and under general or limited supervision of more senior personnel within the department or program.
Minimum Qualifications: | Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: |
Preferred Qualifications: | BA degree or higher preferred. Experience in student-facing higher education roles, including admissions, orientation, student services, or related functional areas. Exceptional communication skills, with demonstrated strength in writing, public speaking, interpersonal communication, and customer service/engagement. Proven experience in event and program management, including planning, execution, and assessment. Strong understanding of first-year and transfer student populations and their families, with the ability to design targeted programs, services, and communications that address their unique needs. Demonstrated ability to manage multiple priorities, work independently, and adapt effectively to changing or competing demands. Proven leadership skills and the ability to thrive in a fast-paced, high-volume environment with flexibility and good decision making. Commitment to a people-centered and equity-driven philosophy that prioritizes care, development, and inclusive practices; willingness to challenge traditional approaches to create more student-centered experiences and unique family engagement opportunities. Experience with CampusESP or comparable CRM and engagement platforms to manage communications and stakeholder outreach.
Hiring Range | $45,925.13 - $63,191.56
GW Staff Approach to Pay | How is pay for new employees determined at GW?
Reporting to the Assistant Dean for Family Engagement, the Student Program Associate, Families Programs is responsible for supporting the goals and priorities of the Family Engagement team and Division for Student Affairs. This position supports the development and facilitation of New Families Orientation for families and supporters for new first-year and transfer students, serves as staff liaison to Orientation & Class Year Programs and other campus partners, develops and manages communications, and supports special programming efforts for GW families and supporters.
Position DescriptionDevelop, coordinate, and execute family engagement programming in collaboration with the Family Engagement team and campus partners to foster connection, enhance belonging, and support onboarding for GW families. Signature programming includes New Families Orientation, Alumni & Families Weekend, Family Advisory Council meetings, virtual webinars, and additional engagement programs. Lead unit-wide communications, including development and management of the annual communications plan; oversight of the GW Family Connections portal; production of a monthly e-newsletter to all GW families; creation of marketing materials and presentations; and planning and facilitation of a summer webinar series. Oversee undergraduate student employees by providing coaching and delegation of work. Support the Family Engagement team in the development, launch, and administration of a new Family Ambassador Volunteer Program. Responsibilities include designing and marketing the program; recruiting, training, and coordinating volunteers; establishing and maintaining a volunteer database; and managing ongoing communications to ensure sustained engagement and program effectiveness. Assist with outreach to external sponsors and vendors to support family engagement programming efforts. Partner with Orientation & Class Year Programs and other campus partners to develop intentional, outcomes-based programming that meets the needs of a diverse student and family population. Serve as a primary point of contact for GW families and supporters, providing timely support, guidance, and issue resolution via online communication platforms, email, and phone. Participate in Division-wide and University-wide initiatives, committees, and projects aligned with the mission and strategic priorities of the Division for Student Affairs. Collaborate with Alumni Relations, University Advancement, Admissions, and other partners to advance student success and strengthen family engagement efforts.
The position is based at GW’s Foggy Bottom Campus in Washington, DC. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Typical duties often are administrative in nature including tasks that are routine, and under general or limited supervision of more senior personnel within the department or program.
Minimum Qualifications: | Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: |
Preferred Qualifications: | BA degree or higher preferred. Experience in student-facing higher education roles, including admissions, orientation, student services, or related functional areas. Exceptional communication skills, with demonstrated strength in writing, public speaking, interpersonal communication, and customer service/engagement. Proven experience in event and program management, including planning, execution, and assessment. Strong understanding of first-year and transfer student populations and their families, with the ability to design targeted programs, services, and communications that address their unique needs. Demonstrated ability to manage multiple priorities, work independently, and adapt effectively to changing or competing demands. Proven leadership skills and the ability to thrive in a fast-paced, high-volume environment with flexibility and good decision making. Commitment to a people-centered and equity-driven philosophy that prioritizes care, development, and inclusive practices; willingness to challenge traditional approaches to create more student-centered experiences and unique family engagement opportunities. Experience with CampusESP or comparable CRM and engagement platforms to manage communications and stakeholder outreach.
Hiring Range | $45,925.13 - $63,191.56
GW Staff Approach to Pay | How is pay for new employees determined at GW?
Healthcare Benefits
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.
II. JOB DETAILS
Campus Location: | Foggy Bottom, Washington, D.C.
College/School/Department: | Division of Student Affairs
Family | Student Affairs
Sub-Family | Student Programs
Stream | Individual Contributor
Level | Level 1
Full-Time/Part-Time: | Full-Time
Hours Per Week: | 40+
Work Schedule: | Monday - Friday, 8:30 am - 5:30 pm. Occasional nights and weekends are expected.
Will this job require the employee to work on site? | Yes
Employee Onsite Status | Hybrid
Telework: | Yes
Required Background Check: | Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants: | Employer will not sponsor for employment Visa status
Internal Applicants Only? | No
Posting Number: | S014002
Job Open Date: | 01/12/2026
Job Close Date: |
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until: |
Background Screening | Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement: | The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
College/School/Department: | Division of Student Affairs
Family | Student Affairs
Sub-Family | Student Programs
Stream | Individual Contributor
Level | Level 1
Full-Time/Part-Time: | Full-Time
Hours Per Week: | 40+
Work Schedule: | Monday - Friday, 8:30 am - 5:30 pm. Occasional nights and weekends are expected.
Will this job require the employee to work on site? | Yes
Employee Onsite Status | Hybrid
Telework: | Yes
Required Background Check: | Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants: | Employer will not sponsor for employment Visa status
Internal Applicants Only? | No
Posting Number: | S014002
Job Open Date: | 01/12/2026
Job Close Date: |
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until: |
Background Screening | Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement: | The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Are you a current employee of The George Washington University?
- Yes
- No
- * What is your expected salary range?
(Open Ended Question) - * For current GW employees, have you completed your Introductory Employment Period (IEP)? (As a reminder, employees in their IEP are not eligible to apply for other internal university staff and research positions until the IEP is complete.)
- Yes, IEP complete
- No, still in IEP
- N/a - not a current GW employee
Documents needed to Apply
Required Documents
- Resume
- Cover Letter
Optional Documents
Human Resource
Management & Development
Management & Development
2013 H Street, NW, 3rd Floor
Washington, DC 20006
Phone: 202-994-8500
Fax: 202-994-9680
Email: askhrmd@gwu.edu
Recognition_Toolkit
Talent@GWLogin
Washington, DC 20006
Phone: 202-994-8500
Fax: 202-994-9680
Email: askhrmd@gwu.edu
Recognition_Toolkit
Talent@GWLogin
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