Wytheville Community College
New Student Inquiry, Application, and Admissions Specialist
🇺🇸
Wythe, VA
🕑
Full-Time
💰
$44K
💻
Enrollment
🗓️
May 4th, 2026
CRM
FERPA
Salesforce
Edtech.com's Summary
Wytheville Community College is hiring a New Student Inquiry, Application, and Admissions Specialist. The role involves managing student inquiries and applications, supporting system functionality with tools like Salesforce and XAP, coordinating onboarding, and ensuring compliance with data integrity and FERPA policies. This position collaborates closely with multiple campus departments to support the student lifecycle from inquiry through advising.
Highlights
- Manage and monitor incoming student inquiries and applications for timely processing and follow-up.
- Serve as primary contact for Salesforce, XAP application systems, and Mitek identity verification tools.
- Provide customer service addressing application and identity verification issues.
- Coordinate outreach to new applicants ensuring access to student portals and academic advisor connections.
- Support appointment setting, financial aid, scholarship assistance, and onboarding functions as a backup Navigator.
- Participate in enrollment events, orientations, and community outreach activities.
- Ensure compliance with FERPA and institutional policies regarding student data confidentiality and security.
- Maintain accurate data entry, data integrity, and alignment across enrollment systems.
- Required skills include experience in admissions/enrollment, proficiency with CRM platforms (preferably Salesforce), Microsoft Office, Google Docs, and the ability to handle sensitive information securely.
- Starting salary minimum is $44,192 annually; full-time position with some evening or weekend hours possible.
New Student Inquiry, Application, and Admissions Specialist Full Description
New Student Inquiry, Application, and Admissions Specialist
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | New Student Inquiry, Application, and Admissions Specialist
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 28800004
Agency | Wytheville Community College
Division | Wytheville Community College (Div)
Work Location | Wythe - 197
Hiring Range | Minimum $44,192
Emergency/Essential Personnel | No
EEO Category | 5-Paraprofessionals
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Wytheville Community College is open for business between the hours of 8 am and 5 pm, Monday-Friday. Some weekend and evening hours may be required.
Sensitive Position | No
Job Description
The mission of Wytheville Community College is to provide a quality, comprehensive education for the citizens of the counties of Bland, Carroll, Grayson, Smyth, and Wythe and the city of Galax. To achieve this mission and to fulfill its role as an educational leader and partner, Wytheville Community College commits to a student-centered environment by: providing programs and courses in occupational-technical education, college transfer education, general education, developmental education, distance education, continuing education, and workforce development; utilizing a broad range of instructional technologies, methods, materials, and facilities that are designed to meet the diverse needs of students; offering a supportive, comprehensive program of student development services that contribute to student persistence, success, and citizenship; fueling regional and state economic development by forging partnerships with businesses, industries, public agencies, civic groups, public schools, and other institutions of higher education not only within the service region but throughout the Commonwealth; promoting Appalachian Culture and cultural opportunities of Southwest Virginia; promoting accessibility; promoting accessibility and affordability; and ensuring quality in all programs and services.
Wytheville Community College (WCC), a member of the Virginia Community College System (VCCS), seeks an organized and student-focused New Student Inquiry, Application and Admissions Specialist to support the college’s enrollment operations. This position serves as the primary point of contact for Salesforce, XAP application systems, and Mitek identity verification tools, assisting with system functionality, troubleshooting, and process coordination.
Working under the direction of the Coordinator of Admissions and Records, the New Student Inquiry, Application and Admissions Specialist support the full prospective and new student lifecycle-from inquiry to application and transition to advising-ensuring accurate data management, timely communication, and effective system utilization. This position also assists with onboarding and enrollment advice. This position is fully on campus and works closely with Admissions and Records staff, Student Services staff, IT, Workforce and other campus stakeholders.
Inquiry & Application Management
• Monitor incoming student inquiries and applications to ensure timely processing and follow-up.
• Provide excellent customer service and assistance to students who have application
or identity verification issues.
• Support communication workflows within the Salesforce system to ensure prospective students receive accurate and timely information.
• Assist with tracking inquiry-to-application conversion and identifying opportunities for process improvement.
• Ensure accurate data entry, data integrity, and alignment between systems.
Student Engagement and Onboarding
• Serve as the primary point of contact for perspective students and individuals with requests for information.
• Coordinate outreach to all new applicants to ensure student access to MYWCC applications and ensure the connection to the assigned academic advisor.
• Serve as a backup Navigator to assist Student Services in appointment setting, financial aid and scholarship assistance and other onboarding functions.
• Support EAB Navigate appointment workflows, student success campaigns, and surveys.
• Participate in enrollment events, orientations and community outreach events.
Compliance & Data Integrity
• Ensure compliance with FERPA and institutional policies regarding student data.
• Maintain confidentiality and secure handling of sensitive information.
• Support accurate recordkeeping across enrollment systems.
• Assist in preparing reports and documentation as requested by the Coordinator of Admissions and Records
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
• Experience in admissions, enrollment services, customer service, or administrative support
• Demonstrated ability to learn and support technology systems such as CRM or other application platforms.
• Experience handling sensitive or confidential information.
• Strong organizational, communication, and problem-solving skills.
• Ability to work effectively in a team-oriented, on-campus environment
• Proficient in use of technology, including Microsoft Office and Google docs
Additional Considerations
• Experience working with Salesforce or another CRM platform.
• Familiarity with online application systems such as XAP.
• Experience in a higher education or community college setting
Operation of a State Vehicle | Yes
Supervises Employees | No
Required Travel | Will be required to travel to other WCC off-site locations
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 28800004
Agency | Wytheville Community College
Division | Wytheville Community College (Div)
Work Location | Wythe - 197
Hiring Range | Minimum $44,192
Emergency/Essential Personnel | No
EEO Category | 5-Paraprofessionals
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Wytheville Community College is open for business between the hours of 8 am and 5 pm, Monday-Friday. Some weekend and evening hours may be required.
Sensitive Position | No
Job Description
The mission of Wytheville Community College is to provide a quality, comprehensive education for the citizens of the counties of Bland, Carroll, Grayson, Smyth, and Wythe and the city of Galax. To achieve this mission and to fulfill its role as an educational leader and partner, Wytheville Community College commits to a student-centered environment by: providing programs and courses in occupational-technical education, college transfer education, general education, developmental education, distance education, continuing education, and workforce development; utilizing a broad range of instructional technologies, methods, materials, and facilities that are designed to meet the diverse needs of students; offering a supportive, comprehensive program of student development services that contribute to student persistence, success, and citizenship; fueling regional and state economic development by forging partnerships with businesses, industries, public agencies, civic groups, public schools, and other institutions of higher education not only within the service region but throughout the Commonwealth; promoting Appalachian Culture and cultural opportunities of Southwest Virginia; promoting accessibility; promoting accessibility and affordability; and ensuring quality in all programs and services.
Wytheville Community College (WCC), a member of the Virginia Community College System (VCCS), seeks an organized and student-focused New Student Inquiry, Application and Admissions Specialist to support the college’s enrollment operations. This position serves as the primary point of contact for Salesforce, XAP application systems, and Mitek identity verification tools, assisting with system functionality, troubleshooting, and process coordination.
Working under the direction of the Coordinator of Admissions and Records, the New Student Inquiry, Application and Admissions Specialist support the full prospective and new student lifecycle-from inquiry to application and transition to advising-ensuring accurate data management, timely communication, and effective system utilization. This position also assists with onboarding and enrollment advice. This position is fully on campus and works closely with Admissions and Records staff, Student Services staff, IT, Workforce and other campus stakeholders.
Inquiry & Application Management
• Monitor incoming student inquiries and applications to ensure timely processing and follow-up.
• Provide excellent customer service and assistance to students who have application
or identity verification issues.
• Support communication workflows within the Salesforce system to ensure prospective students receive accurate and timely information.
• Assist with tracking inquiry-to-application conversion and identifying opportunities for process improvement.
• Ensure accurate data entry, data integrity, and alignment between systems.
Student Engagement and Onboarding
• Serve as the primary point of contact for perspective students and individuals with requests for information.
• Coordinate outreach to all new applicants to ensure student access to MYWCC applications and ensure the connection to the assigned academic advisor.
• Serve as a backup Navigator to assist Student Services in appointment setting, financial aid and scholarship assistance and other onboarding functions.
• Support EAB Navigate appointment workflows, student success campaigns, and surveys.
• Participate in enrollment events, orientations and community outreach events.
Compliance & Data Integrity
• Ensure compliance with FERPA and institutional policies regarding student data.
• Maintain confidentiality and secure handling of sensitive information.
• Support accurate recordkeeping across enrollment systems.
• Assist in preparing reports and documentation as requested by the Coordinator of Admissions and Records
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
• Experience in admissions, enrollment services, customer service, or administrative support
• Demonstrated ability to learn and support technology systems such as CRM or other application platforms.
• Experience handling sensitive or confidential information.
• Strong organizational, communication, and problem-solving skills.
• Ability to work effectively in a team-oriented, on-campus environment
• Proficient in use of technology, including Microsoft Office and Google docs
Additional Considerations
• Experience working with Salesforce or another CRM platform.
• Familiarity with online application systems such as XAP.
• Experience in a higher education or community college setting
Operation of a State Vehicle | Yes
Supervises Employees | No
Required Travel | Will be required to travel to other WCC off-site locations
Posting Detail Information
Posting Number | CLS_4428P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 05/01/2026
Job Close Date | 05/29/2026
Open Until Filled |
Agency Website | www.wcc.vccs.edu
Contact Name | Malinda Eversole
Email | HR@wcc.vccs.edu
Phone Number | 276-223-4869
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/95728
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 05/01/2026
Job Close Date | 05/29/2026
Open Until Filled |
Agency Website | www.wcc.vccs.edu
Contact Name | Malinda Eversole
Email | HR@wcc.vccs.edu
Phone Number | 276-223-4869
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/95728
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- Unofficial Transcripts
- Other Document
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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