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Pennsylvania State University logo

Pennsylvania State University

New Student Orientation Coordinator

🇺🇸 Hybrid - University Park, PA 🕑 Full-Time 💰 $46K - $67K 💻 Other 🗓️ January 14th, 2026

Edtech.com's Summary

The Pennsylvania State University is hiring a New Student Orientation Coordinator. The coordinator will develop and implement orientation programs for over 9,500 new undergraduate students each summer, manage reservation and attendance systems, prepare detailed reports using advanced software, provide customer service support, and collaborate with team members to enhance student experiences and support related transition initiatives.

Highlights
  • Support the development and implementation of New Student Orientation for over 9,500 incoming students annually.
  • Prepare detailed reports using Excel and utilize software such as PeopleSoft, VisualZen, and Qualtrics.
  • Manage program reservation limits, attendance tracking, and serve as the primary user of the campus-wide orientation reservation system.
  • Provide front-line customer service via phone and email communications.
  • Collaborate with team members to improve orientation processes and student experiences.
  • Support additional initiatives including the President’s New Student Convocation and Welcome Week programming.
  • Required qualifications include strong attention to detail, problem-solving skills, proficiency in complex software, excellent customer service, and communication skills.
  • Preferred qualifications include experience with orientation and transition programs and large-scale event management.
  • Educational requirement: Bachelor's Degree or equivalent experience; no required certifications.
  • Salary range from $46,400 to $67,300 with a comprehensive benefits package including a 75% tuition discount for employees and eligible family members.

New Student Orientation Coordinator Full Description

APPLICATION INSTRUCTIONS:


Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. 
​
POSITION SPECIFICS​
Penn State University Park is seeking a detail-oriented professional to serve as the next New Student Orientation (NSO) Coordinator within Student Orientation and Transition Programs (SOTP). SOTP is a partnership between Student Affairs and Undergraduate Education charged with the delivery of university- and campus-wide orientation and transition programs for undergraduate students. This position is located at the University Park campus in State College, Pennsylvania. This position requires evening and weekend work, especially in the summer months. An opportunity for flexible work arrangements, including remote work once or twice per week, is a possibility. 

Key Responsibilities:
  • Support the development and implementation of NSO, which welcomes over 9,500 new students to University Park each summer
  • Prepare detailed and accurate reports using Excel
  • Utilize advanced computer software to manage and analyze data (e.g., PeopleSoft, VisualZen, Qualtrics)
  • Serve as the primary user of the reservation and communication system used by all undergraduate Penn State campuses to manage their orientation programs
  • Manage program reservation limits and attendance ensuring accurate tracking and reporting
  • Provide front-line support for customer service efforts, including answering phones and emails
  • Collaborate with team members to improve processes and enhance student experiences
  • Support other office initiatives as needed, including President's New Student Convocation, Welcome Week programming, and transition programming
  • Other duties as assigned
This position is filled at the Professional level.

Required Qualifications:
  • Strong attention to detail
  • Demonstrated problem-solving skills
  • Proficiency in complex computer software
  • Experience in preparing reports in Excel
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team

Preferred Qualifications:
  • Direct experience with orientation and transition programs
  • Experience in large-scale event management

Material review will begin on February 2, 2026 and continue until the position is filled. Questions about the position or hiring process can be directed to Becki Chichester at becki@psu.edu.  
 
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Bachelor's DegreeNo prior relevant work experience required; previous relevant work experience accepted in lieu of 
education.Required Certifications:None
 
BACKGROUND CHECKS/CLEARANCES
This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.
 Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
 
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $46,400.00 - $67,300.00.
 
Salary Structure - Information on Penn State's salary structure
 
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
 

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