OIT Managed Desktop Support Analyst

🇺🇸 Raleigh, North Carolina 🕑 Full-Time 💰 $64K - $68K 💻 Information Technology 🗓️ September 11th, 2026

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Edtech.com's Summary

NC State University is hiring an OIT Managed Desktop Support Analyst. The role involves configuring and troubleshooting workstations and peripherals within the OIT Managed Desktop Service, resolving hardware, software, operating system, and networking issues while providing exceptional customer service. The analyst also supports system integration, application support, and collaborates on project and business solutions across campus IT environments.

Highlights

Manage and troubleshoot Windows and Apple workstations using SCCM, Jamf Pro, and other tools.
Deploy software images and applications, and build test environments for system upgrades.
Provide clear communication and customer service, mentoring team members and promptly resolving user problems.
Perform business analysis by translating client needs into sustainable technical solutions respecting security policies.
Participate in and potentially lead project teams, demonstrating initiative and time management.
Required technical skills include Windows desktop support, Mac OS and Apple management tools, knowledge of SCCM, Active Directory, ServiceNow, and IT security standards.
Minimum qualifications: Bachelor's degree with 1 year IT experience, or Associate's degree with 3 years, or High School equivalency with 6 years related experience.
Valid NC Driver's License required within 30 days of hire.
Compensation range: $63,800 to $68,000 annually.
Department: Office of Information Technology, Technology Support Services supporting NC State University's campus IT services.