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New Mexico State University

One Stop Counselor,Sr

🇺🇸 Las Cruces, NM

🕑 Full-Time

💰 TBD

💻 Other

🗓️ June 30th, 2025

Edtech.com's Summary

New Mexico State University is hiring a Senior One Stop Counselor to support student success by providing comprehensive guidance on admissions, financial aid, registration, and billing. The role involves resolving complex student issues, analyzing appeals, supporting outreach, and enhancing services to improve student retention and graduation outcomes.

Highlights
  • Provide counseling and accurate information on undergraduate admissions, financial aid, scholarships, registration, and student billing.
  • Analyze and act on complex appeals, waivers, and petitions.
  • Coordinate training and staff development for One-Stop Counselors and maintain customer service quality.
  • Plan and facilitate workshops and make presentations both on and off campus to support outreach and inreach efforts.
  • Participate in strategic planning, produce reports, and recommend program improvements to enhance student services.
  • Use Microsoft Office suite, student information systems, and customer relations management systems effectively.
  • Requires a Bachelor's degree and at least three years of relevant experience.
  • Strong communication skills, problem-solving abilities, and capability to manage multiple tasks independently.
  • Preferred bilingual skills to better support diverse student community.
  • Full-time exempt position in the Student Success & Enrollment Management division, working standard Monday-Friday hours.