Edtech.com's Summary

The College of Western Idaho is hiring a One Stop Representative for Financial Aid. This role involves providing front-line support to students and families by assisting with financial aid questions, guiding documentation processes, maintaining accurate records, and ensuring compliance with institutional and federal regulations.

Highlights

Assist students in person, by phone, and via email with financial aid eligibility, applications, disbursements, and refunds
Guide students through documentation requirements and schedule appointments with Financial Aid Officers
Maintain accurate records and ensure compliance with privacy and federal regulations
Perform data entry, record maintenance, and report generation
Collaborate with Enrollment and Student Services teams and participate in training opportunities
Provide professional and courteous service reflecting CWI values
Travel between campus locations and work occasional evening hours as needed
Proficiency in Microsoft Office suite (Windows, Excel, Word, PowerPoint, Outlook) required
One year of experience working with students in a postsecondary setting or three years in an office environment preferred
Bilingual in Spanish and English preferred
Pay range: $18.68 - $23.35 per hour

One Stop Representative Full Description

Reports To:

Manager I, Financial Aid

Position Status:

FT - Full-Time

Posted Pay Range:

$18.68 - $23.35

Be the First Point of Support as a One Stop Representative – Financial Aid at CWI!

Are you passionate about helping students succeed and thrive in a fast-paced, service-oriented environment? The College of Western Idaho (CWI) is seeking a One Stop Representative for Financial Aid to provide front-line support to students and families navigating the financial aid process.

Why Join CWI?

As Idaho’s youngest and fastest-growing community college, CWI serves over 18,000 students with a mission to transform lives through education. In this role, you’ll be the first point of contact for students seeking financial aid assistance—making a direct impact on their educational journey.

Benefits:

CWI offers one of the most affordable and comprehensive benefits packages in higher education, including:

Premium healthcare plans
11%+ employer retirement contributions
Tuition discounts
Generous personal leave
Opportunities for professional development

Student-Focused Financial Aid Support:

Assist students in person, by phone, and via email with questions about aid eligibility, applications, disbursements, and refunds
Guide students through documentation requirements and help schedule appointments with Financial Aid Officers
Maintain accurate records and ensure compliance with institutional and federal regulations

Impactful Work in Higher Education:

Help students access the financial resources they need to succeed
Support the financial aid process from inquiry to documentation
Contribute to a welcoming, inclusive, and student-centered environment

Collaborative & Growth-Oriented Environment:

Work closely with Enrollment and Student Services teams
Participate in training and development opportunities
Gain valuable experience in higher education operations

Key Responsibilities:

Student Support & Communication

Provide accurate information about financial aid eligibility and application processes
Respond to inquiries and help students navigate aid documentation
Schedule appointments and escalate complex issues to senior staff

Administrative & Data Management

Perform data entry, record maintenance, and report generation
Ensure compliance with privacy regulations and institutional policies
Support short- and long-term departmental goals

Team Collaboration & Outreach

Participate in cross-functional initiatives and training
Represent CWI values through professional and courteous service
Travel between campus locations and work occasional evening hours as needed

What We’re Looking For:

One year of professional experience working with students in a postsecondary setting, or three years in an office environment (preferred)
Proficiency in Microsoft Office, including Windows, Excel, Word, PowerPoint, and Outlook
Strong cross-cultural, interpersonal, and written communication skills
Bilingual in Spanish and English (preferred)

Additional Instructions For Applicants:

Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week, eligibility for remote work is determined on a case-by-case basis at the hiring manager's discretion. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.

Original Job Description