Online Enrollment Advisor

Edtech.com's Summary

The University of Texas at Arlington is hiring an Online Enrollment Advisor. The role involves serving as the main contact for prospective students interested in UTA Online programs, guiding them through the enrollment process from inquiry to admission while managing communications and maintaining detailed records in Slate CRM.

Highlights

Respond to prospective students' inquiries via phone, email, text, and CRM tools following service-level standards.

Manage an active caseload of prospective students and support them from inquiry through application and admission.

Provide accurate information regarding online programs, admissions requirements, and enrollment timelines.

Document communications and maintain records using Slate CRM.

Collaborate with student success, academic, and marketing departments to ensure smooth enrollment processes.

Monitor performance metrics and adjust outreach efforts to meet enrollment goals.

Ensure compliance with FERPA, university policies, and data-security standards.

Required qualifications include a bachelor’s degree in Education, Counseling, Psychology, Communications, or related fields, plus two years of relevant experience or an equivalent combination of education and experience.

Preferred skills include experience with Slate CRM, Microsoft 365, virtual communication tools, and familiarity with online program environments.

Salary is up to $53,200, paid bi-weekly, with a full benefits package available.

Online Enrollment Advisor Full Description

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Online Enrollment Advisor Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Posting Details

Position Information

Posting Number	S06630P
Position Title	Online Enrollment Advisor
Department	Academic Innovation
Location	Arlington
Position Status	Full-time
Work Schedule	Monday – Friday: 8:00 a.m. – 7:00 p.m. Saturday: 9:00 a.m. – 2:00 p.m. Schedules will include evenings and weekends as needed. Staggered shifts to ensure coverage across all operating hours.
Salary	Salary is commensurate based on qualifications and relevant experience up to $53,200
Pay Basis	Bi-weekly
Job Summary	The Online Enrollment Advisor serves as a primary point of contact for prospective students interested in UTA Online programs, providing timely, accurate, and student-centered guidance throughout the enrollment process. This role manages an active caseload of prospective students, responding to inquiries via phone, email, text, and CRM tools, and supporting individuals from initial inquiry through application and admission. The Online Enrollment Advisor delivers accurate information about online programs and admissions requirements, applies a consultative approach to help students identify appropriate academic pathways, and maintains detailed records in Slate CRM. The position collaborates closely with student success, academic, and marketing partners, operates in a fast-paced, metrics-driven environment, and ensures full compliance with FERPA, university policies, and data-security standards while contributing to institutional enrollment goals.
Essential Duties and Responsibilities	Respond promptly to prospective-student inquiries using phone, email, text, and CRM tools in accordance with service-level standards. Manage an active caseload of prospective students and guide them from inquiry through application and admission. Provide accurate and timely information regarding online programs, admissions requirements, and enrollment timelines. Utilize Customer Relationship Management (CRM) software to document communications, manage follow-up tasks, and maintain accurate student records. Apply a consultative, student-centered approach to assist students in identifying appropriate academic programs. Collaborate with student success, academic, and marketing partners to ensure a seamless enrollment experience and effective handoffs. Monitor performance metrics and adjust outreach strategies to support enrollment goals and improve conversion. Ensure compliance with FERPA, university policies, and data-security standards in all interactions and recordkeeping. Participate in training, meetings, and continuous improvement initiatives to remain current on programs, policies, and processes.
Minimum Qualifications	Bachelor’s degree in Education, Counseling, Psychology, Communications or a related field. Two (2) years of experience in enrollment services, admissions, call-center operations, or high-volume customer engagement OR six (6) years of an equivalent combination of education and experience.
Preferred Qualifications	Experience in higher-education enrollment, student recruitment, or academic advising. Experience with Slate CRM (or a similar CRM) and proficiency with Microsoft 365 and virtual communication tools. Familiarity with online program environments and digital communication workflows.
Knowledge, Skills and Abilities	Exceptional interpersonal and customer-service skills. Strong written and verbal communication. Ability to manage competing priorities in a fast-paced, metrics-driven environment. Data literacy and ability to interpret dashboards and performance metrics. Accuracy and attention to detail in CRM documentation. Collaborative, adaptable, and goal-oriented mindset.
Other Requirements	Must maintain confidentiality and comply with FERPA and university policies. Required to use multiple technology systems (CRM, phone system, email, SMS) and maintain consistent documentation standards.
Workplace and Eligibility Conditions
Benefits Eligible	Yes
Benefits at UTA	We are proud to offer a comprehensive benefits package to all our employees at the University. https://www.uta.edu/hr/employee-benefits To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link: https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement	It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University. This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and *if you have access to critical infrastructure*, you authorize the University to conduct routine background checks.
EEO Statement	It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information	The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy. UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100. This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations	The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

Posting Detail Information

Number of Vacancies	4
Open Until Filled
Minimum Number of References Required	3
Maximum Number of References Accepted	3
Special Instructions to Applicants	Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk (*).

* What is the highest level of education attained?
- GED
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- PhD or equivalent
* How many years of experience do you have in using a Customer Relationship management (CRM) such as Slate, HubSpot or other type of similar database management platform?
- None/less than 1 year
- 1 to 2 years
- 3 to 4 years
- 5 years or more
* Are you available to work evenings, weekends and/or holidays?
- Yes
- No
- Depending
* How many years of recruiting and/or sales experience do you have?
- 1-2 Years
- 3-4 Years
- 5 or more Years
* Please indicate whether you have completed any UTA Leadership Development programs.
- Aspiring Leaders Program
- MavsSupervisor Success Program
- MavsManager Foundations Program
- Leading People Credential (completion grants supervisory experience credit for internal entry-level supervisory roles)
- None of the above

Documents Needed To Apply

Required Documents

Resume or CV

Optional Documents

Cover/Interest Letter

OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019

CONTACT US

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Original Job Description

Toggle navigation

Online Enrollment Advisor Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Posting Details

Position Information

Posting Number	S06630P
Position Title	Online Enrollment Advisor
Department	Academic Innovation
Location	Arlington
Position Status	Full-time
Work Schedule	Monday – Friday: 8:00 a.m. – 7:00 p.m. Saturday: 9:00 a.m. – 2:00 p.m. Schedules will include evenings and weekends as needed. Staggered shifts to ensure coverage across all operating hours.
Salary	Salary is commensurate based on qualifications and relevant experience up to $53,200
Pay Basis	Bi-weekly
Job Summary	The Online Enrollment Advisor serves as a primary point of contact for prospective students interested in UTA Online programs, providing timely, accurate, and student-centered guidance throughout the enrollment process. This role manages an active caseload of prospective students, responding to inquiries via phone, email, text, and CRM tools, and supporting individuals from initial inquiry through application and admission. The Online Enrollment Advisor delivers accurate information about online programs and admissions requirements, applies a consultative approach to help students identify appropriate academic pathways, and maintains detailed records in Slate CRM. The position collaborates closely with student success, academic, and marketing partners, operates in a fast-paced, metrics-driven environment, and ensures full compliance with FERPA, university policies, and data-security standards while contributing to institutional enrollment goals.
Essential Duties and Responsibilities	Respond promptly to prospective-student inquiries using phone, email, text, and CRM tools in accordance with service-level standards. Manage an active caseload of prospective students and guide them from inquiry through application and admission. Provide accurate and timely information regarding online programs, admissions requirements, and enrollment timelines. Utilize Customer Relationship Management (CRM) software to document communications, manage follow-up tasks, and maintain accurate student records. Apply a consultative, student-centered approach to assist students in identifying appropriate academic programs. Collaborate with student success, academic, and marketing partners to ensure a seamless enrollment experience and effective handoffs. Monitor performance metrics and adjust outreach strategies to support enrollment goals and improve conversion. Ensure compliance with FERPA, university policies, and data-security standards in all interactions and recordkeeping. Participate in training, meetings, and continuous improvement initiatives to remain current on programs, policies, and processes.
Minimum Qualifications	Bachelor’s degree in Education, Counseling, Psychology, Communications or a related field. Two (2) years of experience in enrollment services, admissions, call-center operations, or high-volume customer engagement OR six (6) years of an equivalent combination of education and experience.
Preferred Qualifications	Experience in higher-education enrollment, student recruitment, or academic advising. Experience with Slate CRM (or a similar CRM) and proficiency with Microsoft 365 and virtual communication tools. Familiarity with online program environments and digital communication workflows.
Knowledge, Skills and Abilities	Exceptional interpersonal and customer-service skills. Strong written and verbal communication. Ability to manage competing priorities in a fast-paced, metrics-driven environment. Data literacy and ability to interpret dashboards and performance metrics. Accuracy and attention to detail in CRM documentation. Collaborative, adaptable, and goal-oriented mindset.
Other Requirements	Must maintain confidentiality and comply with FERPA and university policies. Required to use multiple technology systems (CRM, phone system, email, SMS) and maintain consistent documentation standards.
Workplace and Eligibility Conditions
Benefits Eligible	Yes
Benefits at UTA	We are proud to offer a comprehensive benefits package to all our employees at the University. https://www.uta.edu/hr/employee-benefits To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link: https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement	It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University. This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and *if you have access to critical infrastructure*, you authorize the University to conduct routine background checks.
EEO Statement	It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information	The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy. UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100. This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations	The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

Posting Detail Information

Number of Vacancies	4
Open Until Filled
Minimum Number of References Required	3
Maximum Number of References Accepted	3
Special Instructions to Applicants	Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk (*).

* What is the highest level of education attained?
- GED
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- PhD or equivalent
* How many years of experience do you have in using a Customer Relationship management (CRM) such as Slate, HubSpot or other type of similar database management platform?
- None/less than 1 year
- 1 to 2 years
- 3 to 4 years
- 5 years or more
* Are you available to work evenings, weekends and/or holidays?
- Yes
- No
- Depending
* How many years of recruiting and/or sales experience do you have?
- 1-2 Years
- 3-4 Years
- 5 or more Years
* Please indicate whether you have completed any UTA Leadership Development programs.
- Aspiring Leaders Program
- MavsSupervisor Success Program
- MavsManager Foundations Program
- Leading People Credential (completion grants supervisory experience credit for internal entry-level supervisory roles)
- None of the above

Documents Needed To Apply

Required Documents

Resume or CV

Optional Documents

Cover/Interest Letter

OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019

CONTACT US

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Online Enrollment Advisor

Edtech.com's Summary

Online Enrollment Advisor Full Description

Admissions Counselor, Schreyer Honors College

OPS HR Assistant (Enrollment Management)

Graduate Enrollment Support Specialist, GPS (Part-Time, Temporary)

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