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edtech.com
IronCircle logo

IronCircle

Operations Coordinator

🇺🇸 Hybrid - Columbia, MD

🕑 Full-Time

💰 TBD

💻 Operations

🗓️ September 3rd, 2025

CRM LMS Salesforce

Edtech.com's Summary

IronCircle is hiring an Operations Coordinator responsible for managing learner records, coordinating operational workflows, and supporting backend systems that enable learner-facing teams. The role includes maintaining data accuracy across multiple platforms and facilitating communication with university partners to ensure seamless operational execution.

Highlights
  • Manage Jira boards to triage and resolve operational requests related to learner operations.
  • Maintain and update learner data across Salesforce, Alfred CRM, and LMS platforms.
  • Coordinate recurring operational tasks such as Zoom scheduling and credentialing opt-ins.
  • Conduct regular data audits to ensure accuracy and consistency across systems.
  • Provide first-line support for internal system requests and escalate complex issues appropriately.
  • Document recurring issues and contribute to an internal knowledge base to improve processes.
  • Requires 1–3 years of experience in operations, technical support, or data coordination roles.
  • Proficiency with Salesforce, Jira or Zendesk, LMS platforms, and CRM tools is essential.
  • Must demonstrate strong communication skills and the ability to work cross-functionally.
  • Competitive benefits package including Medical, Dental, Vision, 401k, and Paid Time Off.

Operations Coordinator Full Description

Operations Coordinator
Operations - Columbia, Maryland (Hybrid)

We are seeking a proactive and detail-oriented Operations Support Coordinator to provide essential support in maintaining accurate learner records, coordinating operational workflows, and ensuring smooth execution of internal processes. This role is not learner-facing but is critical in supporting the learner journey by managing backend systems and data that power learner-facing teams.

The ideal candidate thrives on organization, accuracy, and problem-solving, with experience working across multiple systems such as Salesforce, Jira, LMS platforms, and CRM tools.

About Us
With over 17+ years of experience, IronCircle is one of the leading global tech education, training, and service providers sending thousands of learners to new and exciting careers, serving and developing tech-related ecosystems.

In 2018, IronCircle entered the US market via a university partnership model and have successfully partnered with colleges and universities to train the next generation of industry professionals. Unique to our program, TDX Arena is an AI-fueled powerhouse learning platform that helps learners apply concepts learned in class to real-world situations.

With over 50,000 cybersecurity alumni worldwide, IronCircle is highly experienced at delivering the most effective accelerated cybersecurity training and educational programs.

Responsibilities
Learner Operations Support
  • Manage Jira (or similar) boards to triage, track, and resolve operational requests.
  • Update and maintain learner data across systems such as Salesforce, Alfred (legacy CRM), and our Learner Management Systems.
  • Support operations by processing learner transfers, managing enrollment status changes, and updating completion records.
  • Set up and coordinate recurring operational tasks such as Zoom class scheduling, credentialing opt-ins, and other program logistics.
  • Partner with learner-facing teams to ensure timely backend updates and data integrity for their workflows.
  • Communicate with University partner stakeholders regarding specific learner scenarios.
System Accuracy & Tier 1 Support
  • Perform regular data audits across Salesforce, Alfred, and the LMS to ensure accuracy and consistency.
  • Serve as a first line of support for internal system-related requests, escalating higher-level issues as appropriate.
  • Document recurring issues, solutions, and process updates to contribute to an internal knowledge base.
  • Collaborate with Operations and Systems teams to recommend improvements to workflows and data management practices.

Experience/Skills Required
  • 1–3 years of experience in operations, technical support, or data-focused coordination roles.
  • Strong attention to detail with proven ability to manage multiple tasks accurately and on deadline.
  • Comfort with systems such as Salesforce, Jira/Zendesk, LMS platforms, or other CRMs.
  • Excellent communication skills, with the ability to work cross-functionally in a fast-paced environment.
  • Process-oriented mindset with a focus on continuous improvement.

Values
Passion is our driver.
Excellence is how we deliver.
People are our focus - learners and employees.
Change creates opportunity - we embrace change.
Learning never stops and neither do we.

Our Offer
  • Competitive benefits package includes: Medical, Dental, Vision, 401k, Paid Time Off.

Your Success is our Success
If you're a driven, collaborative person who thrives on breaking new ground and inspiring others to do the same, you’ll feel right at home here. We’re looking for someone who's passionate, high-performer and pushes boundaries in pursuit of something bigger.

You’re a self-starter with a “ready to make an impact on day one” mindset—confident in your ability to add real value from the start and grow with us over the long term. If that sounds like you, we think you’ll be a perfect fit.

At our core, we're more than just a company—we're a close-knit team on a mission to change lives through the power of education. We work hard, we play hard, and we deeply value each person’s contributions toward our shared goals. We can’t wait to welcome the next game-changer to our team. (Yes, we mean you.)

Equal Employer Opportunity (EEO) Statement
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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