Washtenaw Community College
Part-Time Operations Support Staff – Workforce and Community Development
🇺🇸 Washtenaw County, MI
🕑 Part-Time
💰 $18 per Hour
💻 Other
🗓️ November 6th, 2025
Edtech.com's Summary
- Greet visitors and handle inquiries via phone, email, chat, and in-person for community development.
- Assist with processing student profiles, registrations, and ERP system issue resolution.
- Provide administrative support to Program Development Managers (PDMs).
- Manage digital filing, retrieval, and compilation of departmental documents and reports.
- Support profile creation for new hires and trainers in ERP, including maintaining trainer bios.
- Enter data such as grades, attendance, and class evaluations.
- Prepare and distribute class materials and packets.
- Deliver courteous customer service and provide technical assistance regarding class information within FERPA regulations.
- Troubleshoot customer service issues and maintain a customer feedback log.
- Required knowledge includes Microsoft 365, Teams, SharePoint, Smartsheet, CRM/database management, and proficiency in keyboarding at 55 WPM.
- Qualifications: High school diploma or GED with 15 college credits and 2 years of relevant experience; Associate degree preferred.
- Compensation: $17.85 per hour.
Part-Time Operations Support Staff – Workforce and Community Development Full Description
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Position Title: | Part-Time Operations Support Staff – Workforce and Community Development
Position is: | Part Time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Workforce, Economic, & Community Development
Position Description: | Position Summary:
The Operations Support Staff is responsible for providing administrative support for the Workforce and Community Development Department. This position also acts as the first point of contact in the department, in the absence of the Operations Specialist, providing exceptional customer service to students, staff, and community members.
Essential Duties include: Community Development by greeting visitors, answering phones, emails, chats, virtual and in-person requests for information. Assist in processing student profiles, registration and resolving ERP processing issues. Provide administrative support for Program Development Managers (PDMs). Digitally file, manage, retrieve and compile departmental documents, records and reports for strategic and operational planning. Assist with profile creation of new hires and new trainers in ERP system, including creating and maintaining Trainer bios. Assist with data entry of grades, attendance, and class evaluations. Support the preparation and distribution of class materials/packets. Provide a high level of courteous customer service to students, staff, and community members providing information on non-credit enrollment and other workforce and community development initiatives. Respond to inquiries via phone, email, chat, virtual or in-person. Provide technical assistance, verbal and/or written, to assist participants with access to class information, including but not limited to registration, attendance verification and other inquiries. Ensure all communication with participants is handled in a confidential manner and in accordance with FERPA regulations. Troubleshoot customer service issues and complaints for resolution. Update and maintain customer feedback log. Regular attendance on campus is required for this position. Perform other duties as assigned.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:
High school diploma or GED and 15 college credits and 2 years relevant experience OR the equivalent combination of education and work experience. Associates degree preferred. Exceptional customer service skills Excellent verbal and written communication skills Excellent Problem-solving skills Ability to pull data and provide reports for data analytic evaluation Demonstrated proficiency in the use of Microsoft 360, including Microsoft Outlook Demonstrated proficiency in Teams, SharePoint, Smartsheet, database management/CRM management Competency in intermediate math, proofreading, grammar and spelling Accurate keyboarding at 55 WPMAbility to work with minimal supervision, organize workload, manage multiple tasks and maintain confidentiality at all times
Preferred Qualifications:
Posting Date: | 11/04/2025
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: | $17.85
Salary Comments: |
- * Do you meet the minimum qualifications for this position?
- Yes
- No
- Resume
- Cover Letter
- Certificate
- Letter of Reference 1
- Unofficial Transcripts 1
- Other Documents
Washtenaw Community College does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, veteran status, or any other protected status as provided for and to the extent required by federal and state statutes. Nor does the college discriminate on the basis of sexual orientation, gender identity or gender expression. Click here for Notice of Nondiscrimination and Other Compliance Statements.
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