New York University
Peoplelink Service Representative
🇺🇸
Remote - New York, NY
🕑
Full-Time
💰
$39
per Hour
💻
Other
🗓️
May 12th, 2026
Edtech.com's Summary
New York University is hiring a Peoplelink Service Representative. The role involves handling a variety of clerical and office duties, serving as the first point of contact for PeopleLink Service Center customers, and resolving inquiries related to benefits, payroll, and employee data. The representative escalates complex issues to appropriate departments and manages benefits enrollment and personnel action requests.
Highlights
- Perform general office and confidential clerical duties for the PeopleLink Service Center.
- Provide customer service addressing inquiries on Benefits, Payroll, Employee Data, and related areas.
- Escalate complex issues to HR, IT, Payroll, Budget, Bursar, or Registrar departments as needed.
- Maintain benefits enrollment procedures and review personnel actions for staff eligibility.
- Compose and customize response letters, perform word processing, and manage databases and spreadsheets.
- Supervise and delegate tasks to student and casual employees, including assisting with hiring.
- Proficient in intermediate to advanced word processing, spreadsheets, and database applications; strong keyboarding and writing skills required.
- Preferred experience with HRIS or case management systems such as Workday and ServiceNow.
- Required qualifications include a high school diploma and 3+ years office experience with strong customer service skills.
- Hourly pay rate is USD $39.129, based on union contracts; represents base pay excluding bonuses or incentives.
Peoplelink Service Representative Full Description
Position Summary:
Perform a wide range of clerical and general office duties including those of a confidential nature. Serve as the initial source of information for customers of the PeopleLink Service Center as well as the general University community to resolve client inquiries and issues related to Benefits, Employee Events, Employee Data, Payroll & Time Entry, and other defined inquiry categories. Respond to inquiries displaying a comprehensive knowledge of the department's offerings and policies. Escalate inquiries or issues requiring additional research or input to the appropriate PeopleLink or other resource including those within HR or any other area (IT, Payroll Operations, Budget, Bursar, Registrar, etc). Maintain and monitor benefits enrollment procedures; review personnel action requests and forms for faculty, administrative, clerical, technical, service and research staff to identify new enrollments, changes, promotions and terminations; verify eligibility/ineligibility for benefits. Customize and/or compose letters in response to internal and external requests for information for supervisor's review and approval. Perform other general word processing duties. Modify and/or create databases and complex spreadsheets. Prioritize office activities and delegate work to student and/or casual employees. Hire new students and assist with hiring of casual employees.
Qualifications:
Qualifications:
Required Education:
High School Diploma or equivalent
Required Experience:
3+ years of office experience. Experience providing a high level of customer service.
Preferred Experience:
2+ years of office experience (with Associate's degree). 1 year of office experience (with Bachelor's degree). Experience in HR, payroll, Higher Education and/or a Shared Services environment.
Required Skills, Knowledge and Abilities:
Proficiency with intermediate to advanced word processing, spreadsheet and database applications. Moderate to fast, accurate keyboarding. Good proofreading and writing skills. Must be fully committed to providing the highest level of customer service with excellent interpersonal, problem solving, and conflict resolution skills. Ability to handle multiple tasks in a deadline-driven environment.
Preferred Skills, Knowledge and Abilities:
Experience with HRIS and/or case management systems (Workday/ServiceNow). Proficiency with intermediate to advanced Microsoft Office.
Additional Information:
High School Diploma or equivalent
Required Experience:
3+ years of office experience. Experience providing a high level of customer service.
Preferred Experience:
2+ years of office experience (with Associate's degree). 1 year of office experience (with Bachelor's degree). Experience in HR, payroll, Higher Education and/or a Shared Services environment.
Required Skills, Knowledge and Abilities:
Proficiency with intermediate to advanced word processing, spreadsheet and database applications. Moderate to fast, accurate keyboarding. Good proofreading and writing skills. Must be fully committed to providing the highest level of customer service with excellent interpersonal, problem solving, and conflict resolution skills. Ability to handle multiple tasks in a deadline-driven environment.
Preferred Skills, Knowledge and Abilities:
Experience with HRIS and/or case management systems (Workday/ServiceNow). Proficiency with intermediate to advanced Microsoft Office.
Additional Information:
In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $39.129. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
Similar Jobs
Instructional Facilitator
Memphis-Shelby County Schools
🇺🇸 Cordova, TN
Executive Director of Cal-Bridge
University of California - Irvine
🇺🇸 Irvine, CA
Administrative Business Professional
Michigan State University
🇺🇸 Hybrid - East Lansing, MI
Project Analyst
University of Dayton
🇺🇸 Dayton, OH
Director of Undergraduate Academic Affairs
George Mason University
🇺🇸 Hybrid - Fairfax, VA
