University of South Carolina is hiring a PES Program Manager who will manage the daily operations of the Patient Engagement Studio at the School of Medicine Greenville. The role involves organizing studio activities, facilitating meetings, managing grants and research initiatives, and collaborating effectively with patient experts, students, clinicians, and researchers.
Highlights
Manage daily administrative activities and strategic goals of the Patient Engagement Studio (PES).
Supervise PES staff and students, coordinate community engagement, and oversee budget and expenditures.
Design and coordinate research protocols, surveys, and manage eIRB submissions.
Facilitate communication among patient experts, stakeholders, and researchers, including social media engagement.
Develop programs aligning with the mission, vision, and strategic plan, recruiting diverse patient experts and collaborators.
Create and maintain technological platforms and databases used by the PES community.
Develop and implement educational trainings and collaborate on incorporating patient engagement into health professional curricula.
Required: Bachelor’s degree and 3+ years of relevant experience or equivalent combination of education and experience.
Preferred: Master of Public Health (MPH) or similar advanced degree.
Salary range: $59,581 - $89,371 with an approved starting salary of $59,581.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by September 21, 2025.
Posting Details
Posting Summary
Logo | Posting Number | STA00696PO25 Job Family | Program Management Job Function | Program Management USC Market Title | Program Manager Link to USC Market Title | https://uscjobs.sc.edu/titles/133647 Job Level | P3 - Professional Business Title (Internal Title) | PES Program Manager Campus | School of Medicine Greenville Work County | Greenville College/Division | School of Medicine Greenville Department | SOMG Biomedical Sciences State Pay Band | 7 Approved Starting Salary | $59,581 Advertised Salary Range | $59,581-$89,371 Location of Vacancy | Part/Full Time | Full Time Hours per Week | 37.5 Work Schedule | Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months Job Search Category | Other Professional
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | The School of Medicine Greenville is seeking to hire a Program Manager for the Patient Engagement Studio.
The Patient Engagement Studio Program Manager manages the daily operations of the University of South Carolina School of Medicine Greenville Patient Engagement Studio (PES). The Program Manager organizes and supports the activities of the PES. The Program Manager facilitates meetings, research, grants management, and goals of the of the program. The Program Manager works effectively and compassionately with patient experts, students, clinicians, and researchers who work with the studio. Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials | Preferred Qualifications | Masters of Public Health (MPH) or similar degree.
Knowledge/Skills/Abilities | General knowledge of research processes. Knowledge of administrative and business management principles, practices and procedures. Knowledge of rules and regulations pertaining to administrative/business activities of the organization. Ability to formulate and implement administrative policies and procedures. Ability to communicate effectively. Good organization and time management. Proficient with computers and computer systems (including hardware and software) to set up functions, enter data, or process information, as well as general word processing, graphics, presentation software. Ability to plan, schedule and oversee the activities of the studio. Ability to manage work and provide guidance to employees. Ability to make presentations and prepare reports. Ability to work independently; as well as ability to work cooperatively with and communicate effectively to studio participants, patients, coworkers, other departments, and other institutions or businesses.
Job Duties
Job Duty | Patient Engagement Studio Management: The manager of the PES is primarily responsible for supervising and coordinating the implementation of daily administrative activities of the Patient Engagement Studio. The manager will interpret current policies and procedures as well as create new policies as needed. Align strategic goals with operations by developing work plans, assigning, and delegating tasks and human and other resources and following up. Track staff and program resources including time and effort, community demographics and metrics, outputs and outcomes. The PES manager supervises the PES portion of multiple projects with research teams across the University and nationally. This includes financial management, coordinating and facilitating meetings, recruiting researchers and patient experts to participate in studies, and managing PES staff and students. Manage students (undergraduate, graduate, and medical students) who are working with the patient engagement studio. Ensure appropriate meetings occur to ensure completion of student responsibilities. Manage PES Staff including RGP Coordinators hired to manage PES Grant progress by providing guidance and supervision on appropriate milestones and deliverables. Use reporting and other approaches to determine whether a project or set of activities related to the community is achieving objectives and target metrics; solicit feedback on community feature via user surveys, focus groups, and informal mechanisms; make recommendations based on findings Develop timelines, themes and agendas; coordinate speakers, venues, travel, and materials; manage consultants, contractors and vendors, develop and coordinate press and marketing; oversee day-of event implementation; and follow up including report generation. Manage patient engagement studio expenses and related activities including paying patient experts and their related expenses and solving challenges related to PES budget expenditures.
Essential Function | Yes Percentage of Time | 25Job Duty | Research and Evaluation Coordination · Design surveys and other primary data collection materials in support of studies.· Draft study protocols, consent forms, and other items needed for new research study submissions being conducted by the studio.· Use eIRB software system to electronically manage all new study submissions, as well as process any amendments, or renewals for ongoing studies. Manage personnel supporting data collection · Identify and resolve any conflicts between support personnel schedules, as well as any cross-study scheduling conflicts for personnel assigned to more than one project.· Manage primary data in support of principle investigator needs.
Essential Function | Yes Percentage of Time | 20Job Duty | Communication Communication with patient experts and other members of the studio prior to meeting including distribution of research agenda and supporting materials patient experts need to review prior to patient engagement meetings. Facilitate interactions between community members that result in people feeling a sense of belonging, and encourage their participation, and positive attachment to the community Work effectively as part of a team toward a shared purpose. Effectively transfer skills and knowledge. Adapt level of content to the background of the student/learner. Develop, map and maintain relationships across the PES and the landscape of stakeholders. Create an adaptive and supportive environment for professional and personal development and growth. Provide learning opportunities, guide conduct and model behavior Recognize personal and individual community members’ emotions, identify and label them appropriately, use emotional information to guide thinking and behavior, and manage emotions to adapt to environments or achieve community goals.Leverage internal and external knowledge, skills and expertise, and solicit and incorporate PES members’ opinions and views, in pursuing community goals. Facilitate and encourage linkages to connect users of knowledge to sources or knowledge or between producers and users of knowledge. Plan and communicate content on social media platforms, including understanding and management of conduct and interaction protocols. Establish a community identity through consistent messaging and templates, logos, and other graphical elements.
Essential Function | Yes Percentage of Time | 20Job Duty | Program Development Conduct long-term planning and high-level thinking related to organizational and community goals. Promote the goals, achievements and value of the community to its participants and stakeholders and engender buy-in and participation in programs and initiatives Create programs that meet mission, vision, and goals of the organization or community, and are in support of and responsive to the strategic plan Recruit new Patient Experts, researchers, and clinicians as needed with a goal of recruiting for identified diversity dimensions. Identify, seek out, cultivate and welcome new members and establish new partnerships and collaborations; encourage community formation and development of communities of interest.
Essential Function | Yes Percentage of Time | 10Job Duty | Technical Create print, audio, or visual products to share information. Administer and maintain the community’s technologies, platforms, and repositories (e.g. OneDrive and Teams). Assist PES members (Patient Experts and other stakeholders external to the institution) with adoption and use of community-supported technologies. Organize and curate data, maintain databases, and facilitate retrieval. Responsive to the needs of PES Members and staff, model data to discover useful information and trends to draw conclusions about program utility. Develop effective ways to display data to convey meaning for a range of audiences.
Essential Function | Yes Percentage of Time | 10Job Duty | Health Professional Education · Develop and implement training programs and educational initiatives for patient experts and PES staff.· Organize workshops, seminars, and educational sessions that align with the goals of the PES.· Collaborate with faculty and other academic staff to incorporate patient engagement strategies into medical education, public health and other health professional curriculum.· Facilitate the integration of patient perspectives into medical education projects and initiatives to enhance student learning and clinical training.· Facilitate the recruitment, onboarding, and compensation for Patient Experts and other health system stakeholders contributing to health professional education. Essential Function | Yes Percentage of Time | 10Job Duty | Other Other duties as assigned and needed. Essential Function | Yes Percentage of Time | 5
Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 1 Desired Start Date | Job Open Date | 08/21/2025 Job Close Date | 09/21/2025 Open Until Filled | No Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by September 21, 2025. Quicklink for Posting | https://uscjobs.sc.edu/postings/193741 EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* Do you have at least a bachelor's degree and 3 or more years of experience, which may be substituted by an equivalent combination of certification, training, education, and/or experience?
Yes
No
Applicant Documents
Required Documents
Cover Letter
Resume
List of References and Contact Information
Optional Documents
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