CallTrackingMetrics (CTM)
Product Training Partner
🇺🇸 Hybrid - Millersville, MD
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ December 17th, 2025
LMS
SaaS
Edtech.com's Summary
CallTrackingMetrics is hiring a Product Training Partner to develop and implement engaging internal product training programs for new hires, ongoing education, and new feature rollouts. The role involves collaborating with teams to create training materials, managing the learning management system, and enhancing technical product knowledge across the company.
Highlights
- Develop and deliver internal product training and new hire onboarding.
- Collaborate with product management to become a product expert and train on new features and integrations.
- Manage the learning management system, including creating learning paths and tracking training attendance.
- Minimum 2-3 years experience explaining technical solutions and coaching peers.
- Bachelor’s degree in Business, Education, Technology, or Human Resources preferred.
- Knowledge of instructional design strategies and multimodal learning models.
- Familiarity with tools like Google Slides, Zoom, and LMS platforms such as Paycor.
- Strong verbal and written communication skills across all management levels.
- Quarterly bonuses up to 15% based on revenue goals and annual merit increases.
- Comprehensive benefits include paid time off, hybrid work schedule, 401k with employer match up to 5%, and medical, dental, vision coverage.
Product Training Partner Full Description
CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.
Our Purpose: To create a better human experience through technology
Our Mission: We empower businesses with the tools to transform conversations into an advantage
Our Vision: We revolutionize the ways in which people and businesses connect
What do we do?
We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics. We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.
What position are we hiring for (and what will they do)?
We are looking for a Product Training Partner to help develop and implement engaging learning experiences for product training. This will include a focus on creating and delivering our internal product training for new hires, ongoing training, and new feature rollout. In this role, you will ultimately be responsible for increasing technical product knowledge, and ensuring professional development of our team members. The ideal candidate for this role will be able to bring software training best practices to the table, preferably in a start-up or rapidly growing highly technical organization. As a successful Product Training Partner you will:Work cohesively with training team members to develop training materials and assessments for internal, ongoing product trainingDemonstrate knowledge of current learning theories and modern delivery solutions when facilitating classes for product trainingServe as a LMS administrator for product training. This responsibility includes creating and maintaining self-led learning learning paths, uploading and maintaining recorded trainings, publishing training schedules, and track instructor and self-led training attendance. Prepare effectively for all trainings by preparing training materials, organizing the setup of training rooms, and monitoring/reporting the completion of trainingsWork closely with the product management team to become a CTM product expert, training on current and new features as well as integrationsBe responsible for the new hire onboarding process. This includes working with the hiring manager to identify training needs, developing new hire curriculum, and working alongside subject matter experts to deliver new hire training. Create learning paths for product training, as needed, to support employees that are promoted or moved into new roles within the company to ensure that they are set-up for success
What skills will help you to be effective on our team?
Minimum of 2-3 years experience explaining technical solutions to customers and coaching peersBachelor’s degree in Business, Education, Technology, or Human Resources preferred, but not requiredKnowledge of instructional design strategies and multimodal learning modelsFamiliarity and comfort with a variety of software and presentation tools (Google slides, Zoom, etc.)Experience working with Learning Management Systems, such as PaycorConfidence and ability to communicate effectively and credibly, both verbally and in writing, with audiences at all management levels and with various technical skill levelsStrong organizational and communication skills Ability to quickly analyze complex business requirements and learn technical software in order to develop training materials and create interactive learning experiencesTeam-oriented, with the ability to empathize with our customers and employees’ training needs and quickly build rapport
What you get in return:The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role. When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goalsWe love to give out annual merit increases to team members who are meeting our expectationsWe offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure2 work from anywhere weeks per year, with additional weeks earned with tenure8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes401k Plan with per-pay employer matching up to 5%, that you are immediately vested inMedical, dental, vision and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We even offer an employer match for the HSA plan Up to 4 weeks of paid parental leave, depending on tenureFree basic life insurance and AD&D coverage equal to your annual base salary Free short term disability coverage at 100% of salary after being employed for 6 monthsFree access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action
Our Purpose: To create a better human experience through technology
Our Mission: We empower businesses with the tools to transform conversations into an advantage
Our Vision: We revolutionize the ways in which people and businesses connect
What do we do?
We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics. We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.
What position are we hiring for (and what will they do)?
We are looking for a Product Training Partner to help develop and implement engaging learning experiences for product training. This will include a focus on creating and delivering our internal product training for new hires, ongoing training, and new feature rollout. In this role, you will ultimately be responsible for increasing technical product knowledge, and ensuring professional development of our team members. The ideal candidate for this role will be able to bring software training best practices to the table, preferably in a start-up or rapidly growing highly technical organization. As a successful Product Training Partner you will:Work cohesively with training team members to develop training materials and assessments for internal, ongoing product trainingDemonstrate knowledge of current learning theories and modern delivery solutions when facilitating classes for product trainingServe as a LMS administrator for product training. This responsibility includes creating and maintaining self-led learning learning paths, uploading and maintaining recorded trainings, publishing training schedules, and track instructor and self-led training attendance. Prepare effectively for all trainings by preparing training materials, organizing the setup of training rooms, and monitoring/reporting the completion of trainingsWork closely with the product management team to become a CTM product expert, training on current and new features as well as integrationsBe responsible for the new hire onboarding process. This includes working with the hiring manager to identify training needs, developing new hire curriculum, and working alongside subject matter experts to deliver new hire training. Create learning paths for product training, as needed, to support employees that are promoted or moved into new roles within the company to ensure that they are set-up for success
What skills will help you to be effective on our team?
Minimum of 2-3 years experience explaining technical solutions to customers and coaching peersBachelor’s degree in Business, Education, Technology, or Human Resources preferred, but not requiredKnowledge of instructional design strategies and multimodal learning modelsFamiliarity and comfort with a variety of software and presentation tools (Google slides, Zoom, etc.)Experience working with Learning Management Systems, such as PaycorConfidence and ability to communicate effectively and credibly, both verbally and in writing, with audiences at all management levels and with various technical skill levelsStrong organizational and communication skills Ability to quickly analyze complex business requirements and learn technical software in order to develop training materials and create interactive learning experiencesTeam-oriented, with the ability to empathize with our customers and employees’ training needs and quickly build rapport
What you get in return:The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role. When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goalsWe love to give out annual merit increases to team members who are meeting our expectationsWe offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure2 work from anywhere weeks per year, with additional weeks earned with tenure8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes401k Plan with per-pay employer matching up to 5%, that you are immediately vested inMedical, dental, vision and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We even offer an employer match for the HSA plan Up to 4 weeks of paid parental leave, depending on tenureFree basic life insurance and AD&D coverage equal to your annual base salary Free short term disability coverage at 100% of salary after being employed for 6 monthsFree access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action
