Program Officer, Instructional Design

Edtech.com's Summary

The International Rescue Committee (IRC) is hiring a Program Officer, Instructional Design. This role involves designing and delivering training resources for call center staff supporting the Office of Refugee Resettlement National Call Center and Sexual Abuse Hotline, collaborating with subject matter experts to develop multimedia learning tools and facilitate training programs while ensuring continuous improvement and evaluation of training effectiveness.

Highlights

Design and develop training content and multimedia learning tools for call center staff.
Conduct learning needs assessments and establish learning objectives with subject matter experts.
Facilitate virtual and potentially in-person training sessions.
Maintain training records and contribute to contract management reports.
Bachelor's degree in instructional design, education, or related field required; graduate degree preferred.
Minimum four years of experience in training development, including virtual multimedia trainings.
Proficiency with eLearning content creation software, webinar platforms, audio/video editing tools, and MS Office.
Strong skills in instructional design principles, writing, editing, and presentations.
Compensation range from $70,000 to $85,000, calibrated by location and experience.
Experience with program monitoring, evaluation, and collaboration with multicultural teams preferred.

Program Officer, Instructional Design Full Description

Program Officer, Instructional Design

Open to Remote

New York, NY HQ USA

Full time

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The IRC is seeking a Program Officer, Instructional Design. This position will support the IRC’s efforts as subcontractor for the Office of Refugee Resettlement National Call Center and Sexual Abuse Hotline. The role will design and deliver call center staff-facing learning resources in concert with subject matter experts on the team and in line with contractor requirements and an established training plan.

Major Responsilibities

• Assist the sub-contract team in successfully executing a vision for call center staff training and development

• Work closely with subject matter expert teammates to conduct learning needs assessments, establish learning objectives, and design and develop content

• Ensure that training needs of call center staff are supported and met through iterative products that respond to learner feedback

• Develop multimedia learning tools

• Facilitate virtual and (potentially) in-person training programs

• Identify and implement educational technologies to support training approaches

• Contribute relevant training data to Monthly Contract Management Reports

• Assist in maintaining training records for all staff

• Evaluate training for efficacy and adjust methodology and materials as needed to improve understanding of information by call center staff

• Support the program’s established training plan

Key Working Relationships:

Position reports to: Deputy Director, Learning (Lead Training Specialist)

Position directly supervises: N/A

Indirect reporting: N/A

Other internal and/or external contacts: Works closely with subject matter experts, may have a communication role with contractor (Hendall) or funder (ORR) on an as needed basis

Job Requirements:

• Bachelor’s Degree in instructional design, education, or other relevant field (or equivalent work experience and/or certification)

• Graduate degree highly desired

• Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs

• Experience developing innovative virtual multimedia trainings, such as webinars, online courses, self-paced e-learning, etc.

• Proven ability to develop training curricula, help documentation and other support materials

• Deep understanding of instructional design principles (including adult learning theory)

• Instructional Design certification preferred

• Experience contributing to program monitoring and evaluation (data collection, management, and reporting)

• Experience with webinar software

• Top-notch writing, editing, and presentation skills

• Proficiency with eLearning content creation software, audio/video editing tools, and the MS Office suite

• Ability to work independently and meet strict deadlines in a fast-paced, detail-oriented environment

• Fast learner, creative problem solver

• Experience engaging with subject matter experts and building collaborative trainings

• Excellent interpersonal and communication skills: ability to effectively liaise with colleagues on all levels in a multicultural environment

• Familiarity with ORR unaccompanied children programming a plus

• Employment contingent on successful acquisition of a Tier 2 Certificate of Public Trust government background investigation

Language Skills: English language fluency, Spanish highly preferred

Working Environment: Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.

**Compensation: (**Pay Range: $70,000 - $85,000) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies: https://careers.rescue.org/us/en/cookiesettings

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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Original Job Description