Edtech.com's Summary

Frontline Education is hiring a Renewal Specialist. This role manages contract renewals for K-12 school districts by tracking renewals, preparing quotes, coordinating internally, and handling contract negotiations. The Renewal Specialist must maintain strong client relationships, address contract concerns, and identify opportunities for retention and growth.

Highlights

Manage and track contract renewals for K-12 school districts.
Prepare and review quotes, ensuring alignment with pricing policies.
Strong negotiation and client relationship skills required.
Proficiency in CRM systems like Salesforce and NetSuite.
Salary range: $60,000 - $70,000 per year, plus bonus and benefits.
Minimum of 5 years’ experience in relevant positions needed.
Offer includes a 401k match, ESPP, and tuition reimbursement.
Collaborate with internal teams for contract processing and client satisfaction.

Renewal Specialist Full Description

Renewal Specialist

Location: United States

Description

Renewal Specialist

Location Requirements: Hybrid to Wayne or Naperville. Remote candidates will be considered.

Your role on the team:

Reporting to the Director, Client Retention & Renewals, the Renewal Specialist will be a member of the Client Success team within the customer Experience Organization.

We are seeking a skilled and detail-driven Renewal Specialist I to manage and support contract renewals across K-12 school districts. This role involves tracking upcoming renewals, preparing and reviewing quotes and agreements, and coordinating with internal teams to ensure accuracy and alignment with pricing policies. The Renewal Specialist will have experience navigating complex client relationships, handling contract negotiations, and identifying opportunities to support client retention and growth. Strong communication, analytical, and collaboration skills are essential to ensure a smooth and efficient renewal process.

You can expect to:

Contract Renewal Management

Manage and track upcoming contract renewals across K-12 school districts to ensure timely renewals.
Prepare, review, and send renewal quotes and agreements, ensuring they align with company pricing and policies.
Work closely with internal teams to ensure smooth and accurate contract processing.

Client Relationship Management

Serve as the primary point of contact for K-12 school district administrators and procurement teams regarding renewals, pricing adjustments, and contract modifications.
Maintain strong relationships with school district decision-makers to drive retention and long-term engagement.
Address concerns related to pricing, contract terms, and product value before renewal deadlines.

Pricing and Negotiation

Collaborate with sales, finance, and legal teams to determine appropriate pricing for renewals, discounts, or contract adjustments.
Negotiate renewal terms with K-12 school district clients, ensuring alignment with budgets and funding cycles.
Identify upsell and cross-sell opportunities during renewal discussions to support district needs.

Data Management & Reporting

Maintain accurate contract data in CRM systems (e.g., Salesforce, NetSuite) to track renewal status, client communications, and pricing adjustments.
Generate reports on renewal rates, revenue retention, churn risk, and contract trends for leadership teams.
Identify patterns in renewal challenges and work with internal teams to address recurring client concerns.

Collaboration with Internal Teams

Partner with sales, customer success, finance, and legal teams to ensure smooth contract renewal processes.
Communicate with sales and customer success teams to proactively mitigate churn risks among school districts.
Work with legal and compliance teams to ensure contract terms align with district purchasing requirements and industry regulations.

Customer Retention & Risk Mitigation

Proactively identify school districts at risk of non-renewal and develop strategies to retain them.
Address budget concerns, funding limitations, and contract hesitations by demonstrating software value and ROI.
Escalate high-risk renewals to leadership or customer success teams when necessary.

Process Improvement & Efficiency

Continuously refine the contract renewal process to improve efficiency and client satisfaction.
Identify automation or workflow improvements in contract management systems to streamline renewals for K-12 school districts.

What you bring to the role:

Ability to work both independently and collaboratively in a fast-paced environment.
Ability to collaborate and develop effective working relationships with other Frontline Education staff or initiative stakeholders.
Detail-oriented with the ability to manage multiple renewals simultaneously.
Familiarity with K-12 school districts’ purchasing processes, budget cycles, and funding sources is a plus.
Ability to manage the end-to-end renewal process, including pricing, contract negotiations, and client communications.
Ability to analyze customer usage data and engagement trends to identify at-risk accounts and implement proactive retention strategies.
Ability to collaborate with Customer Success and Sales teams to address client concerns, drive product adoption, and ensure long-term satisfaction.
Ability to educate clients on product enhancements, features, and best practices to maximize their return on investment.
Ability to maintain an organized pipeline of renewals and retention efforts using CRM tools.
Develop and implement customer feedback loops to enhance retention strategies and improve overall client experience.
Monitor key retention metrics and provide regular reports and insights to leadership.

Qualifications

Experience in contract renewals, account management, or sales within education technology, SaaS, or enterprise software.
Strong negotiation, communication, and relationship-building skills.
Proficiency in CRM tools such as Salesforce, NetSuite, or similar platforms.
Minimum 5+ years’ experience in technology implementation, account management, or Client support type positions.
Track record of working across teams.
Experience and expertise dealing with large complex accounts at all levels.

Who we are

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.

Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The perks of being a Frontliner

Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, ESPP, and personalized PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.

The salary range for this role is $60,000 - $70,000 per year, based on experience, skills, and internal equity. In addition to base salary, this role includes a bonus, personalized PTO, and comprehensive benefits, including health insurance, 401k, and much more!

Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement.

Original Job Description

Renewal Specialist

Location: United States

Description

Renewal Specialist

Location Requirements: Hybrid to Wayne or Naperville. Remote candidates will be considered.

Your role on the team:

Reporting to the Director, Client Retention & Renewals, the Renewal Specialist will be a member of the Client Success team within the customer Experience Organization.

You can expect to:

Contract Renewal Management

Manage and track upcoming contract renewals across K-12 school districts to ensure timely renewals.
Prepare, review, and send renewal quotes and agreements, ensuring they align with company pricing and policies.
Work closely with internal teams to ensure smooth and accurate contract processing.

Client Relationship Management

Serve as the primary point of contact for K-12 school district administrators and procurement teams regarding renewals, pricing adjustments, and contract modifications.
Maintain strong relationships with school district decision-makers to drive retention and long-term engagement.
Address concerns related to pricing, contract terms, and product value before renewal deadlines.

Pricing and Negotiation

Collaborate with sales, finance, and legal teams to determine appropriate pricing for renewals, discounts, or contract adjustments.
Negotiate renewal terms with K-12 school district clients, ensuring alignment with budgets and funding cycles.
Identify upsell and cross-sell opportunities during renewal discussions to support district needs.

Data Management & Reporting

Maintain accurate contract data in CRM systems (e.g., Salesforce, NetSuite) to track renewal status, client communications, and pricing adjustments.
Generate reports on renewal rates, revenue retention, churn risk, and contract trends for leadership teams.
Identify patterns in renewal challenges and work with internal teams to address recurring client concerns.

Collaboration with Internal Teams

Partner with sales, customer success, finance, and legal teams to ensure smooth contract renewal processes.
Communicate with sales and customer success teams to proactively mitigate churn risks among school districts.
Work with legal and compliance teams to ensure contract terms align with district purchasing requirements and industry regulations.

Customer Retention & Risk Mitigation

Proactively identify school districts at risk of non-renewal and develop strategies to retain them.
Address budget concerns, funding limitations, and contract hesitations by demonstrating software value and ROI.
Escalate high-risk renewals to leadership or customer success teams when necessary.

Process Improvement & Efficiency

Continuously refine the contract renewal process to improve efficiency and client satisfaction.
Identify automation or workflow improvements in contract management systems to streamline renewals for K-12 school districts.

What you bring to the role:

Ability to work both independently and collaboratively in a fast-paced environment.
Ability to collaborate and develop effective working relationships with other Frontline Education staff or initiative stakeholders.
Detail-oriented with the ability to manage multiple renewals simultaneously.
Familiarity with K-12 school districts’ purchasing processes, budget cycles, and funding sources is a plus.
Ability to manage the end-to-end renewal process, including pricing, contract negotiations, and client communications.
Ability to analyze customer usage data and engagement trends to identify at-risk accounts and implement proactive retention strategies.
Ability to collaborate with Customer Success and Sales teams to address client concerns, drive product adoption, and ensure long-term satisfaction.
Ability to educate clients on product enhancements, features, and best practices to maximize their return on investment.
Ability to maintain an organized pipeline of renewals and retention efforts using CRM tools.
Develop and implement customer feedback loops to enhance retention strategies and improve overall client experience.
Monitor key retention metrics and provide regular reports and insights to leadership.

Qualifications

Experience in contract renewals, account management, or sales within education technology, SaaS, or enterprise software.
Strong negotiation, communication, and relationship-building skills.
Proficiency in CRM tools such as Salesforce, NetSuite, or similar platforms.
Minimum 5+ years’ experience in technology implementation, account management, or Client support type positions.
Track record of working across teams.
Experience and expertise dealing with large complex accounts at all levels.

Who we are

The perks of being a Frontliner

Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement.

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