Retail Operations Coordinator

Edtech.com's Summary

The University of Utah is hiring a Retail Operations Coordinator, also known as the Utah Red Zone Lead. The role involves leading the sales floor to deliver excellent customer service, drive sales engagement, manage visual merchandising, and support the team during peak and event-driven periods to enhance the customer experience.

Highlights

Lead the Red Zone sales floor, maintaining an active presence with customers and team members.
Model and reinforce outstanding customer service and selling behaviors.
Provide real-time coaching to associates on sales and service execution.
Maintain high visual merchandising standards and product presentation.
Support inventory management, merchandise transfers, and product staging.
Partner with warehouse and receiving teams to ensure timely product flow.
Assist with concessions and stadium operations during football season, including game-day cashier check-in.
Requires three years of retail sales experience with at least one year supervising and buying merchandise; associate's degree or equivalent experience preferred.
Full-time position with 40 hours per week; regular Saturday availability and home football game work required.
Compensation ranges from $20.00 to $22.00 per hour, depending on experience.

Retail Operations Coordinator Full Description

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Announcement

Details

Open Date	03/09/2026
Requisition Number	PRN44439B
Job Title	Retail Operations Coordinator
Working Title	Utah Red Zone Lead
Career Progression Track	B
Track Level
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	T-Sa, 9:30a-6:30p, 40 hour a week, Regular Saturday availability is required, must be able to work all home football games.
VP Area	President
Department	00435 - University Campus Store
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$20.00-$22.00/h DOE
Close Date	06/09/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	The University of Utah Campus Store is seeking a Utah Red Zone Lead for a full-time, hourly leadership role responsible for driving the sales floor experience in the Utah Red Zone at the University of Utah Campus Store. This highly visible, customer-facing position plays a key role in creating an energetic, service-focused environment that reflects the pride and spirit of the University of Utah. As a sales floor leader, the Red Zone Lead maintains a strong presence on the floor, delivering exceptional customer service, inspiring selling engagement, and ensuring visual merchandising standards are consistently executed at a high level. This role sets the tone for the customer experience by modeling outstanding service behaviors and reinforcing selling expectations with the team. Reporting to store management, the Red Zone Lead supports team performance during high-traffic and event-driven periods, helping the store operate smoothly and successfully during peak times. While the role assists with merchandising and inventory flow as needed, its primary focus is leading the sales floor and elevating the overall customer experience. This position is expected to spend the majority of scheduled hours on the sales floor, remaining accessible to customers and team members. Time in stockrooms, offices, or other back-of-house areas will be limited to operational needs. Regular Saturday availability is required. When the reporting manager is scheduled to work on a Saturday (excluding home football game days), the Red Zone Lead will typically have that Saturday off. Why Work at the University Campus Store? Employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include: Employee discounts on Campus Store merchandise Opportunities for career growth and advancement within the store Flexible scheduling opportunities. The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year. Learn more about our mission and values here www.store.utah.edu
Responsibilities	• Serve as the visible leader of the Red Zone selling floor, maintaining an active and engaged presence with customers and team members. • Model and reinforce outstanding customer service and selling behaviors, ensuring every guest interaction reflects Campus Store standards. • Provide in-the-moment coaching to associates to drive selling engagement, product knowledge, and service execution. • Support supervisors and team members by reinforcing expectations and communicating performance concerns to management as needed. • Maintain high visual merchandising standards by executing floor moves, ensuring product presentation is compelling, and keeping marketing and signage current and impactful. • Proactively monitor the sales floor to ensure product is accessible, replenished, and aligned with promotional priorities. • Assist customers with product location, stock inquiries, and purchasing decisions to drive sales and enhance the customer experience. • Support merchandise transfers and product staging as needed to ensure the sales floor remains stocked and organized. • Partner with receiving and warehouse teams to facilitate timely product flow, while maintaining primary focus on the selling floor. • Support concessions and stadium operations during football season by assisting with visual alignment, restocking, and game-day cashier check-in under management direction. • Assist with stadium store preparation during home game weeks and recovery during away-game weeks as assigned.
Minimum Qualifications	Three years of retail sales experience with one year of experience supervising employees and buying merchandise; and demonstrated human relations and effective communication skills required. Associate’s degree in Business, or a related field, or two years of related college work along with the above experience requirements or equivalency (2 years related work experience may be substituted for 1 year of education) is preferred. This position is not responsible for providing patient care.
Preferences
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Retail Operations Coordinator Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	03/09/2026
Requisition Number	PRN44439B
Job Title	Retail Operations Coordinator
Working Title	Utah Red Zone Lead
Career Progression Track	B
Track Level
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	T-Sa, 9:30a-6:30p, 40 hour a week, Regular Saturday availability is required, must be able to work all home football games.
VP Area	President
Department	00435 - University Campus Store
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$20.00-$22.00/h DOE
Close Date	06/09/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	The University of Utah Campus Store is seeking a Utah Red Zone Lead for a full-time, hourly leadership role responsible for driving the sales floor experience in the Utah Red Zone at the University of Utah Campus Store. This highly visible, customer-facing position plays a key role in creating an energetic, service-focused environment that reflects the pride and spirit of the University of Utah. As a sales floor leader, the Red Zone Lead maintains a strong presence on the floor, delivering exceptional customer service, inspiring selling engagement, and ensuring visual merchandising standards are consistently executed at a high level. This role sets the tone for the customer experience by modeling outstanding service behaviors and reinforcing selling expectations with the team. Reporting to store management, the Red Zone Lead supports team performance during high-traffic and event-driven periods, helping the store operate smoothly and successfully during peak times. While the role assists with merchandising and inventory flow as needed, its primary focus is leading the sales floor and elevating the overall customer experience. This position is expected to spend the majority of scheduled hours on the sales floor, remaining accessible to customers and team members. Time in stockrooms, offices, or other back-of-house areas will be limited to operational needs. Regular Saturday availability is required. When the reporting manager is scheduled to work on a Saturday (excluding home football game days), the Red Zone Lead will typically have that Saturday off. Why Work at the University Campus Store? Employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include: Employee discounts on Campus Store merchandise Opportunities for career growth and advancement within the store Flexible scheduling opportunities. The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year. Learn more about our mission and values here www.store.utah.edu
Responsibilities	• Serve as the visible leader of the Red Zone selling floor, maintaining an active and engaged presence with customers and team members. • Model and reinforce outstanding customer service and selling behaviors, ensuring every guest interaction reflects Campus Store standards. • Provide in-the-moment coaching to associates to drive selling engagement, product knowledge, and service execution. • Support supervisors and team members by reinforcing expectations and communicating performance concerns to management as needed. • Maintain high visual merchandising standards by executing floor moves, ensuring product presentation is compelling, and keeping marketing and signage current and impactful. • Proactively monitor the sales floor to ensure product is accessible, replenished, and aligned with promotional priorities. • Assist customers with product location, stock inquiries, and purchasing decisions to drive sales and enhance the customer experience. • Support merchandise transfers and product staging as needed to ensure the sales floor remains stocked and organized. • Partner with receiving and warehouse teams to facilitate timely product flow, while maintaining primary focus on the selling floor. • Support concessions and stadium operations during football season by assisting with visual alignment, restocking, and game-day cashier check-in under management direction. • Assist with stadium store preparation during home game weeks and recovery during away-game weeks as assigned.
Minimum Qualifications	Three years of retail sales experience with one year of experience supervising employees and buying merchandise; and demonstrated human relations and effective communication skills required. Associate’s degree in Business, or a related field, or two years of related college work along with the above experience requirements or equivalency (2 years related work experience may be substituted for 1 year of education) is preferred. This position is not responsible for providing patient care.
Preferences
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Retail Operations Coordinator

Edtech.com's Summary

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