Edtech.com's Summary

Curriculum Associates is hiring a Roostering Coordinator. The role involves providing excellent customer service, managing case workflows, explaining technical rostering setups to non-technical audiences, and developing solutions to improve implementation processes. Candidates will work independently and collaboratively to support educational technology rostering during US business hours.

Highlights

Provide exceptional customer service and strong case management support.
Communicate effectively both verbally and in writing.
Use Outlook, Salesforce, and Microsoft Office Suite with advanced Excel skills.
Offer technical advice for diagnosing and resolving rostering issues.
Explain basic technical rostering setup processes to non-technical users.
Apply problem-solving skills to develop creative solutions in a high-volume environment.
Maintain integrity, ethical standards, and professionalism.
Handle ambiguity and manage multiple priorities under deadlines.
Identify incremental improvements to enhance implementation efficiency and productivity.
Require at least one year of customer service experience; Bachelor’s degree preferred, ideally with EdTech rostering support experience.

Roostering Coordinators Full Description

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K-8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Required Job Skills and Abilities:

Excellent customer service skills.

Strong listening and communication skills (verbal and written).

Proficient with programs and applications such as Outlook, Salesforce, and Microsoft Office Suite products, (Word, Excel, PowerPoint) with a strong concentration in Excel.

Role requires attention to detail and time management skills.

Strong case-management skills.

Able to work independently, with some direction and collaboratively, in a team environment

Self-motivated, organized, and disciplined professional with the ability to multitask based on deadlines.

A team player who is excited to work productively and cooperatively with a wide range of people and disciplines.

Ability to provide sound technical advice on how to best diagnose and solve customer issues

Capable of explaining basic technical rostering setup processes to a non-technical audience.

Strong problem-solving capabilities and ability to develop creative solutions in a dynamic, high-volume environment.

Demonstrate integrity, ethical standards, and a professional demeanor.

Able to handle ambiguity and favorably navigate through stressful situations and pressing deadlines.

Adept at proactively identifying incremental improvements to implementation initiatives, processes, and procedures to maximize efficiency and productivity.

Required Education and Experience:

One or more years' experience in a customer service role or similar position. Or a combination of education and experience that demonstrates competency in the requirements of the position.

Preferred Qualifications: Bachelor's degree and one or more years in a customer service role, ideally in EdTech rostering support.

This Role requires to work in US Business hours.

Original Job Description